@garywood69 said:
Yes, but now you've changed your first example back to being a proper use of the market. If all they're saying is "buy our stuff, not theirs" it's a market. If they're saying "stop them selling stuff", it's not.
The waiter example doesn't translate well onto the internet. To better see the distinction: What if it was still only that 1 customer complaining but they happened to work for a media company and have 100,000 twitter followers? So they told the manager that because of that 1 bad waiter, they're going to write an article to their hundred thousand followers telling them how bad the experience was. It's still only 1 person complaining technically. But they suddenly pose a much larger threat to the company. I'm saying that particular case isn't really the free market. Those 100,000 followers aren't actually negatively reacting to the product themselves, and if it really was just 1 bad waiter on 1 occasion, chances are that 100,000 people would not have the same negative experience. But they're going to be swayed all the same.
That's essentially what happened with the pewdiepie incident. All I'm saying is that while that's certainly legal, it's not the marketplace of ideas operating. It's the marketplace being rigged by minorities with big megaphones.
The thing is, any transaction is going to involve both parties getting what they want out of the deal. The same way the I might buy Sega because it does what Nintendon't, people are also getting something intangible out of supporting people with the right values. That is, they're paying to feel good about themselves. So, hypothetically speaking, let's say there's a retailer out there selling some really tasteless racist-ass shit. This retailer generally has worked out well for me, but now I notice myself feeling BAD about using my money to support a company that has no qualms about selling such racist-ass shit. The implicit notion behind me telling them in an angry email that I'm not going to give them any more money until they stop selling that product is that I'm still going to buy my stuff SOMEWHERE. Just not from these jackasses. If buying from Company A makes me feel a little bit bad inside, and buying from Company B doesn't make me feel a little bit bad inside, then I'm clearly getting more value for my money by going with Company B.
Yes, it's still competition within the market.
On to your other point, why SHOULDN'T that one complainer complain to 100,000 followers? He had a bad experience, so why the hell shouldn't he tell however many people he wants about his own experience? If his experience doesn't match what other customers experienced, then FINE. All those other customers with nothing but positive things to say are all free to write their own reviews praising the waiter's service.
Now, granted, I know that in practice it doesn't exactly work like that. People expect things to work right, therefore things working right is sort of a non-event. Have a great night out at a restaurant and you're likely to not tell ANYONE about how great the staff was. But if you have a bad night out, you're gonna tell at least a dozen people about how those assholes at the restaurant ruined your night. Sucks for the employees who are doing their best to do a great job, but boo-freaking-hoo. They chose to get into the business of pleasing customers and that's how this stuff works. Negativity is almost always going to be proportionally more vocal than positivity simply because that's just how it works. Same as how "if it bleeds, it leads". Bad news is almost always going to dominate the media outlets simply because that's what sells. Which kind of makes sense if you think about it. If everything is fine in the world, then you sort of don't NEED to read the paper or pay attention to what's going on. But if there are wolves at the door, you should probably know about that.
So in a way, I sort of get how it's not fair that a minority negative experience can drown out a bunch of positive experiences. At the same time, tough cookies. That's just how it works and businesses that can't handle that should probably get out of the business. Again, if this is actually such a problem, then those thousands of people with good reviews are free to tell everyone they know about how awesome this or that company/whatever is. You know, fix the "problem" by focusing on the positive instead of the negative. But I think you know how likely that is. The only way you're going to tweet to a hundred thousand followers about your restaurant experience is if your restaurant experience sucked. That's not the fault of the one guy who goes out to eat and finds out that his restaurant experience actually DID suck.
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