What should I do about horrible DELL customer service?

UPDATE

i called Dell back and when i got transfered to a supervisor i cursed him out badly, and I finally got done what I needed. it is pathetic that i had to curse the guy out just to get results.

here is the situation. any advice?

1) received a alienware monitor broken, screen works, outer physical damage

2) received a second replacement model and did not receive the shipping label from DELL in the replacement model box like Dell said I would receive

3) i called dell to discuss returning the original broken monitor, and have been transferred 6 times from dell tech support, to alienware support, to customer care etc..... i am not exaggerating transferred 6 times and then a "WE ARE SORRY YOUR CALL CAN NOT BE COMPLETED, PLEASE HANG UP" on phone transfer number 7 i got disconnected what the hell!!!

4) during the brief phone conversations i had with dell bouncing back and forth from India to America they could not even find my order number or account number on file and I was reading it off the official Dell email. Anyone know where the Express service tag is on this monitor [accessories.us.dell.com]

5) i am thinking of just forgetting about this and just keeping both monitors and seeing what happens. as of now i have only been charged for 1 monitor. i figured the worst thing that could happen is dell/ alienware charges me for the second monitor. then i think that would be considered the date of purchase and i would have 21 days to return that monitor for refund according dells return policy.
should I call dell again and deal with their **** or just wait it out?

6) can anyone recommend any good 3D monitors with no or little backlight bleeding? recommendations of ones that are our or coming out would be appreciated, 22-27 inches preferred. thanks for all your help.

Nothing you can do except not buy a Dell anymore. Theres a reason they haven't been #1 in years.

Nothing you can do except not buy a Dell anymore. Theres a reason they haven't been #1 in years.

Pirate700

so should i do nothing or call them back?

[QUOTE="Pirate700"]

Nothing you can do except not buy a Dell anymore. Theres a reason they haven't been #1 in years.

josh5316

so should i do nothing or call them back?

I have both a dell pc and a mesh pc. I have found that dell have much better customer support than mesh! and dell are terrible!! Never go with Mesh ever!!

bad luck sucks

That sucks. I never liked Dell. HP isn't a better alternative (at all) but... Dell's laptops and stuff have been pretty crappy in my experience.

Just keep them both and wait for them to contact you, if they don't its their loss and if they do, well its their mistake. Why waste your phone bill clearing up their mess?

Buy HP not dell problem solved.

Buy HP not dell problem solved.

HydraRizlim

does HP have any 3D 120hz monitors? unfortunetly from the reviews i have read online say that alienware makes the best 3D monitor.

just out of curiousity is the HP support good, and do you have to pay extra for it?

Honestly just buy a different brand of computers. I mean I know how Dell is, I owned a couple before I gave up on them due to poor customer service.

[QUOTE="josh5316"]

[QUOTE="Pirate700"]

Nothing you can do except not buy a Dell anymore. Theres a reason they haven't been #1 in years.

Pirate700

so should i do nothing or call them back?

I have had a few bad experiences with Dells service as well. Good luck is all I can say.