What I did to EVGA was far from stealing. What I did was hold them liable for an error on their part. They sent me a video card that I had clearly stated that I didn't want anymore, in writing, through their RMA process far before the card was shipped. I then informed them that they had made a mistake by sending the card to me. They contacted me and told me that I "would not be able to keep both cards."
They had just voluntarily sent me a video card that I had tried to block from being sent out to me, well in advance of the shipping date. If they make a mistake in their RMA department and decide to give me a free video card, I'm not about to send it back, especially in light of the way they tried to strongarm me into thinking that I was somehow obligated to return it. EVGA was completely liable in the situation, and they knew it. They didn't have a leg to stand on legally, or even ethically at that point.
Let's say that you and I send emails back and forth about the potential sale of an item on my website that you're interested in.. let's say you want to buy a book from me. You decide to order the book, but you know that their is a 1-2 week process before I actually ship it out. My website has a button that allows you to cancel your order before it's shipped, in case you change your mind (Similar to EVGA's "cancel RMA" button). You decide after a couple of days that you don't want the book, so you hit the button, and receive a confirmation email stating that your order has been cancelled.
At this point, you're thinking that the entire thing is over, and that you don't need to worry about it at all. You've done your part as the customer to follow my procedures to cancel your order. A week later, you get the book delivered to your door. You decide that you might have a legitimate use for the book afterall, but think that maybe you should contact me to let me know what happened. Afterall, that would be the right thing to do.. wouldn't it? You call me, and I demand that you send the book back, stating that it is your responsibility to correct the mistake that was made by my business. At this point, you're furious with the arrogance and nerve of me trying to demand back something that is at this point, a gift.
When it comes to business relationships with customers... companies have to understand that they are liable for any "gifts" that they may give away by mistake. It is NEVER the responsiblity of the customer to return an item, especially when they made every attempt to prevent the mistake from being made in the first place. This is especially true in business, but I feel that it applies in life in general. When companies become so large that the right hand can't talk to the left in time, these things happen, and they have to accept that.
Log in to comment