Newegg not the best?

i feel your pain, i screamed and yelled at abercrombie when i some biznit stole the box before and i got home and it was ups i think. It was a pain and ended up not getting my money back, out $150. :(

i don't think it helps it has their huge ass logos on the shipping box. makes it more of a target.

newegg is pretty good though, direct your anger towards ups not them.

Yeah, UPS must have you sign or leave it with the manager (if you live in an apartment building), or lastly, they can leave it with one of your neighbors. I dont like the idea of leaving it with your neighbor. Sometimes, UPS leaves it with your neighbor on the FIRST DELIVERY ATTEMPT. By law, they cannot do that! Only the manager can hold on the item for you on the first delivery attempt. The neighbor has to be assigned by YOU, on the second attempt. Some of these UPS drivers just want to unload all their crap out of their truck so they dont get reprimanded by their bosses. Pardon my language. If you did not sign for it, then they are soley responsible. If you didnt give UPS the permission to leave it with a SPECIFIC neighbor, they are soley responsible. Only the manager has the right to recieve and hold onto the package first attempt, other than you. Hope this helps.

FedEx will treat you like something they found on the bottom of their shoe. But the quality of their service is worth every penny. Kinda like Verizon. Very large, stong, and fast network that you can count on working, but the worst customer service and every little thing demands a premium price tag. But to give an example of UPS service vs FedEX take a gander.

This was back when I worked for UnidtedHelath Group. I had overnighted a rush build I did of 2? (close to 30 but cat remember the exact number) notebooks to our HQ in China. We used UPS and we of course insured all our packages. UPS managed to lose the entire thing. Each notebook was insured for about $3500 and a few were special and had a $5k plan on them. Total ammount that UPS owed us was over 100k for the loss. They refused to pay. Said it required an investagation and it could take at least 3 months just to get the ball rolling. Meanwhile we had to cover our own loss, rebuild all of them over night (menaing I worked 4 days without sleep on this project) and for some stupid reason used UPS again. This time they got their, but they somehow managed to take 4 days on a overnight global shipment that we paid out the nose for.

Now lets look at a similar problem when I worked for a company called Heidelberg. We used FedEx. Our facility was so large that we had a FedEx depot (no joke) inside out shipping department that ran 24/7. We also had a train track going thorough the middle of our showroom floor to move our giant printing presses for display. That should give some clue as to how much product we moved on a daily basis. So I was on a team that had to deliver a "package" of notebboks and desktops for a new office opening in S. America (cant remeber where exactly). About a week before it opened we were to ship all the systems plus extras (as backup units) for the new office building. FedEx lost the whole thing. Last I head they had no idea what happened to any of it. Just vanished into thin air. Total cost was way over a quater million bucks. They only thing that made it down there were the servers and two of them were crushed. So did they give us any problems about it. No. They cut us a check in less then 48 hours and sent an executive down to tell the IT depratment how sorry they were. They even offered to pay for extra contractors to get the job done on time. On top of that, they refunded our shipping price, and used one of thier palnes for our entire shipment and only ours. Now that is service and well worth the pirce you pay for. Of course, if you ever have to go to a FedEx depot in person they look at you and treat you like crap. They really dont ever want to deal with anybody if they dont have too. Just angry, unhappy people. But damn if they arent dependable.

Now newegg has really improved on their RMA's and problem shipments in the past two years, but they still have some issues. They do all their returns or problems via a nonflexable que. Dealing with a server rack mount type UPS (the battery backup device not the shipper ^_^) that only had a limited time on a big rebate (and the rebate was $200 so nothing to sneeze at), I had ended up with a DOA and and had to return it. I have free access to UPS shipping (family business thing) so I did a red lable (overnight with priority), to get it to newegg on time. That was that morning. They had it in CA that night and I live in Georgia. So you think that they would have shipped me out a new one the next day. Nope. It stayed in the que for a week and a half. 10 days! They could care less if you get it to them the second you get your RMA. It goes in a que and they dont get to it until they are ready. By the time they finaly got a new one out to me I had 1 day to get the rebate in. That was cutting it real close. Newegg really needs to work on certain things like this, but I also dont think its a priority thing for them as how often is that really a probel? But hey, the egg at the best place to shop either. Use site like pricewatch to keep an eye out for good deals. The egg is very convenient as they have such a large selection of common, cunsumer hardware and they tend to offer it at a reasonable price. So wit hall of that and one shipping charge, its common to just treat it as a one stop shopping spot. But with a bit of leg work you can save money, even after multiple shipping cahrges with other retailers than only the egg.

Just thought I'd say that those shipping nightmares I wrote about happend almost a decade ago. They just happen to be my best UPS vs FedEx stories. ^_^

Where do you find out that Newegg requires a signature? In May I had all my new computer parts shipped from Newegg via UPS over $800 worth of stuff. The driver was stacking it on my porch and I was home. The **** didn't say a word or ring my doorbell. I just happened to see it. When I went out and asked if he needed a signature he said no and left in a hurry. In the past I thought any order over $400 had to be signed for. I went looking at Newegg and found no such requirement anymore. Maybe I didn't look in the right place. Also there was no place he could have hid it out of sight the order came with a case.

I hate UPS!

[QUOTE="X360PS3AMD05"]Wow they'll give you a replacement? Cool, but yah my bro works for UPS so he tells the guy to leave packages at the back door. My grandparents live in the back house so it's cool. [QUOTE="WDT-BlackKat"]Typically UPS is not allowed to do what they did. Newegg requires all packages from them to be signed for receipt. So if UPS just left it on your porch and someone stole it... It's UPS's fault.Makari

My experience with UPS and FedEx have been the exact opposite. The UPS guy leaves my packages on my back porch, usually hidden. The FedEx guys toss em on the step and never, ever get the required sigs. They once left a $1,200 Ken Smith Bass guitar on my front porch in the snow. I hate FedEx and never use them. I tip my UPS guys and bonus my postman. As a result they take care of me pretty good.

Da Worfster

[QUOTE="Makari"]Newegg DOES require a signature for delivery. UPS 'requires' a signature for delivery, and you have to manually go in there and specify that a signature is not required. Your driver just ignored that requirement.threepac81