RAT 5 Gaming mouse intermittent loss of horizontal movement

Hello Hardware Discussion. I'm having issues with my RAT 5 gaming mouse. Occasionally I will lose horizontal movement for several seconds, and by occasionally i mean several times an hour. As you can imagine this is extremely detremental to gaming. I've opened a support ticket with the developer of this mouse but that was last friday and have still not gotten a response. I figured while I'm waiting for that I can see if you guys would have any idea or pointers on how to troubleshoot this problem.

If its under warranty, RMA it. Otherwise, take it apart and have a look see to make sure there isn't something out of place.

don't they have a forum? Also isn't that made from madcatz? They have awful quality control.JigglyWiggly_