Razer Mamba problem!

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yuanxiaoyu

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#1 yuanxiaoyu
Member since 2009 • 25 Posts
i have bought a Razer Mamba mouse and now the cursor is not working in both wired and wireless mode that is, it does not respond to movement (the cursor stays there) but the same time the buttons (right click, left click, etc) would work now im totally depressed by it help would be very much appreciated
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yuanxiaoyu

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#2 yuanxiaoyu
Member since 2009 • 25 Posts
or can anyone give me razer tech supports number it is impossible to find it on the website this is the most ridiculous customer service ever
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d-rtyboy

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#3 d-rtyboy
Member since 2006 • 3178 Posts
First, what surface are you using your mouse on? I have a glass desk at home and I have to use a mouse pad or my copperheads laser just won't track. ie: the cursor doesn't move but the buttons work fine. Razer customer support: http://www.razersupport.com/ It looks like you have to fill out a ticket and have them respond via email or something like that. I'd make sure you have the latest drivers and firmware for it first. A possibility is that the laser died and you might try returning it at the place you bought it at. Oh, and have some patience. Your problem will be solved.
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AzNs3nSaT1On

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#4 AzNs3nSaT1On
Member since 2005 • 921 Posts
is your laser sensor clean? is there anything obstructing the sensor? have you tried to use it on another computer? As for their number, I'm also astounded by their confusing site layout. Good luck in finding that number
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d-rtyboy

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#5 d-rtyboy
Member since 2006 • 3178 Posts
There isn't a number, you have to fill out a ticket online. I don't understand the problem with that.
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marcthpro

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#6 marcthpro
Member since 2003 • 7927 Posts

did you try to update ur firmware ? or did you just install the razer mamba configurator with synapse memory ? try to go in safe-mode see if ur cursor move ? and keep unplug / plug ur usb till it work if not. you look like ul have to perform a unbrick solution

iv performed it once cause the window XP Crashed in the Firmware update but i ad to perform the driver update the mouse DPI Wasn't any near smooth as of now since the Driver 1.05 : i could finalyl have stable DPI At 1200-1800dpi to 5600dpi for fast moving's
http://www.gotgames.com.au/forums/hardware-133/how-unbrick-razer-mamba-56354/

you can try it : else rma ur mouse in the worst case but it maybe Bricked : look for the tech support anyway

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Squall0833

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#7 Squall0833
Member since 2005 • 27 Posts

I've exactly same problem like yours, it happens this morning, the mouse cursor started difficult to move, and few mins later, it won't move at all,

I tried my mamba on other computer in Windows XP and Vista, have the same problem, it seems like the sensor is dead,

but my other buttons, wheels are working fine, only the sensor is not working, probably deaD?

this is bad :( i bought this mouse less than a year.... i filled a ticket at razer site about this problem, I hope they can help.

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kraken2109

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#8 kraken2109
Member since 2009 • 13271 Posts

Make sure you have the latest drivers and software. MMake sure the lazer is clean. Otherwise it may be broken, try returning it to where you bought it from.

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-GeordiLaForge-

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#9 -GeordiLaForge-
Member since 2006 • 7167 Posts
Take it as a lesson learned, and buy a Logitech or Microsoft mouse next time? I know that those things are pretty damn expensive. Definitely too much to quick working so soon....
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Squall0833

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#10 Squall0833
Member since 2005 • 27 Posts

yeah, it's latest firmware now, it doesnt fix the problem, should be broke,

geez

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gengomerpyle

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#11 gengomerpyle
Member since 2005 • 25 Posts
i have the same problem with my new mamba. its been working fine the first 2 days ive had it and then all of a sudden its not moving. and when it does move its just side to side. i downloaded the current firmware and drivers and still a no go :(
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Squall0833

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#12 Squall0833
Member since 2005 • 27 Posts
i have the same problem with my new mamba. its been working fine the first 2 days ive had it and then all of a sudden its not moving. and when it does move its just side to side. i downloaded the current firmware and drivers and still a no go :(gengomerpyle
Yeah, before my mamba completely stop working, it did only run like only side to side but not up and down and it's not smooth, getting worse until it's dead anyway, last month i sent it back to my local distrubutor, replaced a new mamba mice for me, now it works like it should be, just worried one day it break again.. :( sad to say that, your problem 98% same as mine, get a replacement immediately :) , you will get a new one.
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Squall0833

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#13 Squall0833
Member since 2005 • 27 Posts

Another thing is,

every manufacturer has imperfect products, nothing is perfect,

I owned a logitech gaming mouse before, it's dead in 3 years usage time, power disconnections when using it, sometime it didn't work at all.

well, we are the unlucky ones, :) and thats what warranty for

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buttmonki

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#14 buttmonki
Member since 2005 • 25 Posts
Mine has also stopped tracking but the buttons work. Unfortunately it was a gift from a friend in the UK and I live in the UAE, a long way to send it back.
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PyroMan1855

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#15 PyroMan1855
Member since 2008 • 25 Posts

I think after reading this forum at the end of the day we can all be reassured that we're not alone in this predicament that persiststhrough the line of RazerMambas. Mine also just recently died on me, same problem as the rest of ya'll. I'm just going to fill out a ticket and hope for the best.

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marcthpro

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#16 marcthpro
Member since 2003 • 7927 Posts

how did it die ? usually only the battery can refuse to work or you can sort of brick the mouse but it possible to unbrick it : i ad sort of bricked mine ad to use that http://www.gotgames.com.au/forums/hardware-133/how-unbrick-razer-mamba-56354/ worked flawlessly but it was like half bricked only follow 4 of the step

altough i didn'tt est if front usb problem or something in the connector cause sometime when i plug it Wireless from wired mode : it well plugged and it just refuse to move for like half a minute have to move it around for make it response or unplug the mouse n replug no bug what so ever afterward

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kraken2109

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#18 kraken2109
Member since 2009 • 13271 Posts

This thread is from 2009

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marcthpro

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#19 marcthpro
Member since 2003 • 7927 Posts

i know :( just posted help to some people who can't make is own thread lol it was also used in 2010 around november last time i checked was suprise it was bump so i posted again the help to unbrick mamba many peopel thing it dead when it just sort of bricked lol

i guess the reason thread got bump is Google + Razer Mamba Problem! which by hazard posted Gamespot as Best Result in Page 1 :P

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tanerb

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#20 tanerb
Member since 2003 • 1300 Posts

i have a similiar problem with razer mamba. fully updated but still wont work when wired. should have stayed with sidewinder x8

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alzeihmer

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#21 alzeihmer
Member since 2011 • 25 Posts
I may have a solution for you all. I have found taking out the battery and putting it back in again solves all problems! It seems to me to be some kind of firmware or hardware related problem; Powering off and on again must cycle the mouse's chipset or clear the memory because each and everytime my Mamba stopped working correctly , taking the battery out and in again solved the problem. I have had mostly pointer movement problems, and these seemed to appear when my mouse ran out of power and I went wired recharching it before going wireless again and then failing... I tried everything else, updating drivers, firmware, deleting other installed mice (hardware & drivers), playing around with the BIOS's IRQs and uPNP settings but to no avail. I really really beleive that it is hardware related. Take out the battery and see for yourselves!
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DonyonMaster

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#22 DonyonMaster
Member since 2011 • 25 Posts
Same solution as alzeihmer. If your battery dies when using it for a long time and you connect it, this issue may appear. 1- Turn off mouse. 2- Pull out battery. 3- Pull in back. 4- Play/Work happy again. PD. Thanks for the alzeihmer solution, almost no info in this issue in other, more official, pages.
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bitterluck

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#23 bitterluck
Member since 2011 • 25 Posts
I have a problem too :( my mamba can't wired, it always has to be wireless :( please help me !!!! :(
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bharathgdk

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#24 bharathgdk
Member since 2007 • 25 Posts

I may have a solution for you all. I have found taking out the battery and putting it back in again solves all problems! It seems to me to be some kind of firmware or hardware related problem; Powering off and on again must cycle the mouse's chipset or clear the memory because each and everytime my Mamba stopped working correctly , taking the battery out and in again solved the problem. I have had mostly pointer movement problems, and these seemed to appear when my mouse ran out of power and I went wired recharching it before going wireless again and then failing... I tried everything else, updating drivers, firmware, deleting other installed mice (hardware & drivers), playing around with the BIOS's IRQs and uPNP settings but to no avail. I really really beleive that it is hardware related. Take out the battery and see for yourselves!alzeihmer

Hi... tried your method worked for the first time.. but the problem returned in 5 mins and now it doesnt help(pulling out the battery)... i can even connect my charging dock now!...Plz help

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kraken2109

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#25 kraken2109
Member since 2009 • 13271 Posts

Old thread is old.