?'s About my Internet Connection

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Poison_1vy

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#1 Poison_1vy
Member since 2009 • 265 Posts

Just recently i had got verizon FIOS internet. The thing that lead me to this is that the guy said my speeds were going to be 25MBs down and 25 up. When i dl off steam i usualy get 2-2.5 MBs and i did speed test .net and it would test 16-18MBs down and 8MBs up! Did FIOS rip me off?

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JN_Fenrir

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#2 JN_Fenrir
Member since 2004 • 1551 Posts

Sounds like you might have slightly older or junky equipment (modem/router), or like the fiber that runs through your neighborhood is low-grade or faulty. Or the lines could just be congested with lots of traffic in the area. You could start by requesting a new modem from Verizon and see if you get better performance. a 10Mbps difference in what you're getting and what you pay for is pretty substantial in my book.

Also, it sounds like you might be confusing megabits (Mb) with megabytes (MB). Network speed is measured in bits, and there are 8 bits in 1 byte. So you're download speed of 2.5 MB (megabytes) makes sense if your connection is 18 Mbps (megabits per second). If you were getting the full 25 Mbps, then you would be downloading at a maximum speed of 3.125 MBps. Look out for that capital M.

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-Unreal-

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#3 -Unreal-
Member since 2004 • 24650 Posts

Yeah I think you have 25Mb (megabits per second) downstream, which means you'll download at about 2.5MB (megabytes per second).

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superfluidity

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#4 superfluidity
Member since 2010 • 2163 Posts

All ISPs state in fine print "up to ______ speed", the "up to" part being key.

You can probably go to their site and see what their minimum actual speed is for each tier. If you're getting below the minimum you have a basis to complain.

What is truly rediculous though, is that time and again I've discovered that ISPs have no intention of providing the advertised max speed. If you downgrade your speed, somehow you won't get max speed at a lower tier, even when you know your lines are capable of getting that speed since you had something faster before at the higher tier.

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Kervik

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#5 Kervik
Member since 2009 • 94 Posts

Usually, ISPs never manage to deliver the promised download/upload speeds. They advertise 25Mb and you'll probably get around 10 - 15 of those. You could always go straight to Verzion and ask if they know of any ways to deal with the issue (since they're the closest to the download/upload speed figures). It also depends on the game, if you were downloading Black Ops, for example, the Steam servers would be under much more strain and your download speeds would be affected quite significantly depending on just how much traffic there was.

At the same time it could be some crappy equipment or lots of people on your local network watching videos and posting trivial information on Facebook. Look at upgrading your router and making sure you haven't got loads of outgoing connections on yours and your family's (or whoever you may or may not share a house with) computers.

My download speeds are God-awful, ISPs tend to promote themselves quite pretentiously when actually the service you end up getting is quite poor.

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Gravitational24

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#6 Gravitational24
Member since 2009 • 30 Posts

Also, it sounds like you might be confusing megabits (Mb) with megabytes (MB). Network speed is measured in bits, and there are 8 bits in 1 byte. So you're download speed of 2.5 MB (megabytes) makes sense if your connection is 18 Mbps (megabits per second). If you were getting the full 25 Mbps, then you would be downloading at a maximum speed of 3.125 MBps. Look out for that capital M.

JN_Fenrir

This. Your net sounds about right.

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rhazzy

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#7 rhazzy
Member since 2009 • 1516 Posts

Sounds like you might have slightly older or junky equipment (modem/router), or like the fiber that runs through your neighborhood is low-grade or faulty. Or the lines could just be congested with lots of traffic in the area. You could start by requesting a new modem from Verizon and see if you get better performance. a 10Mbps difference in what you're getting and what you pay for is pretty substantial in my book.

Also, it sounds like you might be confusing megabits (Mb) with megabytes (MB). Network speed is measured in bits, and there are 8 bits in 1 byte. So you're download speed of 2.5 MB (megabytes) makes sense if your connection is 18 Mbps (megabits per second). If you were getting the full 25 Mbps, then you would be downloading at a maximum speed of 3.125 MBps. Look out for that capital M.

JN_Fenrir

+1

I myself didnt have the "will" to explain this... :D

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JigglyWiggly_

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#8 JigglyWiggly_
Member since 2009 • 24625 Posts
TC, you do realize the difference between MBp/s and mbp/s? 8 mbp/s = 1 MBP/s Speedtest.net shows in mbp/s, steam shows in MBp/s... so if we take your 2.5MBp/s*8= 20 mbp/s which isn't bad. They always overstate your connection... as in I should have 105, but I have this instead  (I don't have this anymore :( )
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theafiguy

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#9 theafiguy
Member since 2006 • 962 Posts

Sounds like you might have slightly older or junky equipment (modem/router), or like the fiber that runs through your neighborhood is low-grade or faulty. Or the lines could just be congested with lots of traffic in the area. You could start by requesting a new modem from Verizon and see if you get better performance. a 10Mbps difference in what you're getting and what you pay for is pretty substantial in my book.

Also, it sounds like you might be confusing megabits (Mb) with megabytes (MB). Network speed is measured in bits, and there are 8 bits in 1 byte. So you're download speed of 2.5 MB (megabytes) makes sense if your connection is 18 Mbps (megabits per second). If you were getting the full 25 Mbps, then you would be downloading at a maximum speed of 3.125 MBps. Look out for that capital M.

JN_Fenrir

You actually, seriously, just opened so many doors for me right there. I've been wondering roughly the same that this guy has been, although not with FiOS and just with my normal ADSL, why I would get such low DL speeds. Now I COMPLETELY understand, thank you!

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Poison_1vy

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#10 Poison_1vy
Member since 2009 • 265 Posts

alright thatnks guys u really cleared up the confusion i had :)

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JN_Fenrir

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#11 JN_Fenrir
Member since 2004 • 1551 Posts

Glad we could help! :)