Everyone please read this is a warning to all ps3 owners....

Sony hit an all time low with me. My 1st ps3 got messed up i had it traded in with my replacement plan and got a new ps3.
I tried renting a movie from the psn store 1 day and it says i needed to deactivate my other ps3 i traded in....

i tried to go online to deactivate it and only psp's can be deactivated online. No problem, i call technical support and they said to prove that i am who i say i am i need to fax a copy of the receipt to deactivate it. I dont own a fax, so in total i spent 3 dollars on the rental and i need to spend 5 to get it faxed from a staples? No way, i said no problem can you give me back the money for a rental i couldnt use they said no refunds kthxbye. i offered the phone and receipt number to call to verify it and they said no, thats not how we do things. Sony customer support is the worst service experience i ever had. To the point where im considering trading it in for an xbox which i think isnt that great compared to sony. I hope at least Microsoft doesnt treat their customers like trash. This along with sony not helping with the new psp problems and the random purchases that happened to me and friends on the psn store without our authorization, is mad.
Sony is done for.

i see you concern, but saddened by your conclusion. This really is not that big of a deal bro.... really, it's not :)

I'm sorry but my rationale is just very different from yours. some pricks at tech support and strict policies would not force me to even CONSIDER switching consoles. I can't connect my enjoyment of the PS3 and sony's policies together. But this is America afterall, the country which cries over spilt milk to a point where they switch to soy, j/k.

Look at the 360 community as an example: a lot of them had their 360s replaced, but they still came back for more, some would call it blind support, but all it means is that they like to play on their 360 and could give a rats-*** about MS.

I have said this many times. Sony customer support has always been a joke to me. PS2's had DRE, and Sony wouldn't even acknowledge that. My mom had a faulty Sony TV back in the day, and they did everything they could to make it look like her fault. She had it for a week...

Now with them refusing to admit a problem or fix for the PSP-3000 it's just the icing on the cake to had bad Sony is as a company.

Plus this gen with MS and the RROD, I don't even listen to the "reliability" discussion anymore, I just buy a Best Buy Warranty with every console I own.

your title is misleading and and sony support is great they gave me a new contoller for free after mine broke. they didn't even need proof lolshadowkiller11

Yea the person I talked to was great too. I sent in a sixaxis and they sent me back a dualshock 3. ::hugs sony::

your title is misleading and and sony support is great they gave me a new contoller for free after mine broke. they didn't even need proof lolshadowkiller11

The proof would have been you sending it back...I highly doubt Sony just mailed out a free controller to your house.

i was going to i even said but she said no worries and gave me one though it was six-axis not dualshock but hey i'm not complaining.shadowkiller11

I guess I can believe it...Dell sent me an extra monitor once, never made me to send back the old one. I had it fixed for 20$ so now I have an extra. Lucky breaks.

It's 5 bucks to avoid future problems!! Plus, you can always try looking if one of your friends have a fax machine... you don't necesarily have to waste those $5 and become poor. :roll:GreenGoblin2099

For his issue yea, but if you bought a PSP-3000 would you like people saying, "it's only 200$" ... And also, it's 2008, how many of your friends have fax machines? :)

I also find it funny that he had to deactivate a broken PS3. Irony.

[QUOTE="shadowkiller11"]i was going to i even said but she said no worries and gave me one though it was six-axis not dualshock but hey i'm not complaining.Mau-Justice

I guess I can believe it...Dell sent me an extra monitor once, never made me to send back the old one. I had it fixed for 20$ so now I have an extra. Lucky breaks.

It's 5 bucks to avoid future problems!! Plus, you can always try looking if one of your friends have a fax machine... you don't necesarily have to waste those $5 and become poor. :roll:GreenGoblin2099

For his issue yea, but if you bought a PSP-3000 would you like people saying, "it's only 200$" ... And also, it's 2008, how many of your friends have fax machines? :)

I also find it funny that he had to deactivate a broken PS3. Irony.

Sorry, I skipped your 1st post... what's with the new PSP?? I've never heard problems about it.

Please tell me because I was actually thinking on getting one and getting rid of my fat one.

Gamespot has an article on it something with the screen is messed up, and Sony is not gonna do a thing about it and trying to get away with saying that "its a normal thing and deal with it."akechi419

I see... I'll try searching for that article.

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

They treat everyone equally - equally like crap that is.

They do make some of the best products in the world - I just wish they didn't feel that gives them the right to be the bully on the block. And they are definitely worse than any other manufacturer when it comes to Customer Service.

Ok - enough Sony bashing because they do make great products like I said - just wish they had the CS to match.

Sorry to hear your horror story - that's not a reason to abandon ship though IMO.

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

DataDream

Whoa .. like in the real business world .. weird they would be like that .. :|

[QUOTE="DataDream"]

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

420Token420

Whoa .. like in the real business world .. weird they would be like that .. :|

LOL - yeah but it's poor marketing when you're the worst at something (Customer Service) - even if your the best at something at the same time (Hardware). It's just dissappointing because their competition outshines them everytime in this specific area.

Speaking of the "Real Business World" - Most retailers and large companies (including manufacturers) know that if you have poor Customer Service you will eventually be doomed to fail. Without customers Sony would be as rich as the homeless guy that lives down the street. Take care of your customers and they will take care of you - that's the model for most businesses in the "Real Business World". ;)

[QUOTE="420Token420"][QUOTE="DataDream"]

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

DataDream

Whoa .. like in the real business world .. weird they would be like that .. :|

LOL - yeah but it's poor marketing when you're the worst at something (Customer Service) - even if your the best at something at the same time (Hardware). It's just dissappointing because their competition outshines them everytime in this specific area.

Speaking of the "Real Business World" - Most retailers and large companies (including manufacturers) know that if you have poor Customer Service you will eventually be doomed to fail. Without customers Sony would be as rich as the homeless guy that lives down the street. Take care of your customers and they will take care of you - that's the model for most businesses in the "Real Business World". ;)

:lol: Now we know why the auto industry is plummeting ..

I honestly don't think Sony is like that .. I think the people you talk to are like that .. everyone is different and handles things in a different manner .. some people get the pricks .. some people get the nice people that actually want to help you out ..

[QUOTE="DataDream"][QUOTE="420Token420"][QUOTE="DataDream"]

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

420Token420

Whoa .. like in the real business world .. weird they would be like that .. :|

LOL - yeah but it's poor marketing when you're the worst at something (Customer Service) - even if your the best at something at the same time (Hardware). It's just dissappointing because their competition outshines them everytime in this specific area.

Speaking of the "Real Business World" - Most retailers and large companies (including manufacturers) know that if you have poor Customer Service you will eventually be doomed to fail. Without customers Sony would be as rich as the homeless guy that lives down the street. Take care of your customers and they will take care of you - that's the model for most businesses in the "Real Business World". ;)

:lol: Now we know why the auto industry is plummeting ..

I honestly don't think Sony is like that .. I think the people you talk to are like that .. everyone is different and handles things in a different manner .. some people get the pricks .. some people get the nice people that actually want to help you out ..

Good and Valid points - it does come down to the individual Customer Service Agent you speak with. Hopefully some of the idiots will get replaced with more professionals who know how to be courteous.

YOU ARE most definitely RIGHT though - it's the individual reps.

:)

[QUOTE="420Token420"][QUOTE="DataDream"][QUOTE="420Token420"][QUOTE="DataDream"]

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

DataDream

Whoa .. like in the real business world .. weird they would be like that .. :|

LOL - yeah but it's poor marketing when you're the worst at something (Customer Service) - even if your the best at something at the same time (Hardware). It's just dissappointing because their competition outshines them everytime in this specific area.

Speaking of the "Real Business World" - Most retailers and large companies (including manufacturers) know that if you have poor Customer Service you will eventually be doomed to fail. Without customers Sony would be as rich as the homeless guy that lives down the street. Take care of your customers and they will take care of you - that's the model for most businesses in the "Real Business World". ;)

:lol: Now we know why the auto industry is plummeting ..

I honestly don't think Sony is like that .. I think the people you talk to are like that .. everyone is different and handles things in a different manner .. some people get the pricks .. some people get the nice people that actually want to help you out ..

Good and Valid points - it does come down to the individual Customer Service Agent you speak with. Hopefully some of the idiots will get replaced with more professionals who know how to be courteous.

YOU ARE most definitely RIGHT though - it's the individual reps.

:)

They just hand out those jobs though .. to anyone who is willing to sit behind the phone .. it does give the company an all around bad name sometimes ..

I've had my run ins with crappy reps, and good reps within the same company .. so I usually just hang up and call back until I get someone who knows what the problem is and is able to actually help me .. :lol:

Thanks man .. :)

[QUOTE="DataDream"][QUOTE="420Token420"][QUOTE="DataDream"][QUOTE="420Token420"][QUOTE="DataDream"]

Yeah Customer Service IS NOT Sony's strong suit. They treat their customers the same way they treat Software Developers - They take the "I'm the boss and you have to do what we say and like it" attitude. Every experience I've had with their CS has been absolutely horrible - but like I said it's what I've come to expect from Sony - because if one thing can be said for sure...

420Token420

Whoa .. like in the real business world .. weird they would be like that .. :|

LOL - yeah but it's poor marketing when you're the worst at something (Customer Service) - even if your the best at something at the same time (Hardware). It's just dissappointing because their competition outshines them everytime in this specific area.

Speaking of the "Real Business World" - Most retailers and large companies (including manufacturers) know that if you have poor Customer Service you will eventually be doomed to fail. Without customers Sony would be as rich as the homeless guy that lives down the street. Take care of your customers and they will take care of you - that's the model for most businesses in the "Real Business World". ;)

:lol: Now we know why the auto industry is plummeting ..

I honestly don't think Sony is like that .. I think the people you talk to are like that .. everyone is different and handles things in a different manner .. some people get the pricks .. some people get the nice people that actually want to help you out ..

Good and Valid points - it does come down to the individual Customer Service Agent you speak with. Hopefully some of the idiots will get replaced with more professionals who know how to be courteous.

YOU ARE most definitely RIGHT though - it's the individual reps.

:)

They just hand out those jobs though .. to anyone who is willing to sit behind the phone .. it does give the company an all around bad name sometimes ..

I've had my run ins with crappy reps, and good reps within the same company .. so I usually just hang up and call back until I get someone who knows what the problem is and is able to actually help me .. :lol:

Thanks man .. :)

"...just hang up and call back until I get someone who knows what the problem is and is able to actually help me."

And there is PERFECT advice for the original poster.

:)

Why does everyone have to read this? Please blog.X_CAPCOM_X

Is there anything we can say in this board?? all your responses sum up in 2 words: blog it. :roll: