Need Help! Ps3 trouble

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Cwayne91

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#1 Cwayne91
Member since 2008 • 268 Posts

christ sake.. i went on to gamefaqs looking for help on this but they called me a troll and said i diddnt own a ps3

the problem is my system dosent read madden anymore and it goes to the screen in motorstorm and just freezes

i had it for about a month and this is the first time i had trouble

i was going to call sony but its late plus i wana see if someone else is have same trouble as me?

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indian_playa

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#2 indian_playa
Member since 2007 • 2182 Posts

christ sake.. i went on to gamefaqs looking for help on this but they called me a troll and said i diddnt own a ps3

the problem is my system dosent read madden anymore and it goes to the screen in motorstorm and just freezes

i had it for about a month and this is the first time i had trouble

i was going to call sony but its late plus i wana see if someone else is have same trouble as me?

Cwayne91

if this is correct, then your system is screwed worst than a hooker at a retirement home

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Cwayne91

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#3 Cwayne91
Member since 2008 • 268 Posts

i know.... i just was on playstation.com forums.. some dude had the same problem

dosent read any games or stuff

guess i have to send it in.. hopefull for the first and last time..

only had two games for it though (but i just got a new job so i will be adding to my collection soon)

I will call sony when i get home from school tomorrow

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rpgfreak15

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#4 rpgfreak15
Member since 2004 • 759 Posts
If you still have your warranty, you're going to have to do the packaging process. You're in the same position as me mate, my PS3 died too. You get one in about 2-3 weeks.
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Cwayne91

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#5 Cwayne91
Member since 2008 • 268 Posts

yea this sucks

hopefully this is the only time

dont wana have to wait 2 weeks if MGS4 is out *shrieks*

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truenextgen

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#6 truenextgen
Member since 2007 • 3911 Posts
The reason you got slammed was, their is alot of users trolling that PS3 are just as un-durable as 360. Alot of it to try and wash away the horrid quality of the 360. Their will be a user base war soon. And not coming from other users, but by law!!! I guess I can talk a little about that because by now many know. The question is, can a user be breaking the law by defaming a product threw a lie. Will see that and more soon enough. And now alot want to make it their own fight, like I sometimes do lol. But others that are much stronger and also looking at it, and thus it will make it their fight soon. And this is not just for gaming. But for the whole internet sales things, and user reviews and alot of stuff. They figure if they cant kill the companies just yet. Find a way to hurt the user and slow it down some. Its wild my brother at IBM knows more about it.
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Cwayne91

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#7 Cwayne91
Member since 2008 • 268 Posts

Hmm this one is odd

i just got home today and tried it out before i had to resort to calling sony

and it worked perfectly fine..

i did a motorstorm race then i completed a quarter of madden and it all worked

hopefully whatever happened last night dosent happen again, but i will still be nervous that it might happen again and then i would have to get it fixed and wait 2-3 weeks.. that would suck

i will keep my fingers crossed

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the_new_neo

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#8 the_new_neo
Member since 2006 • 1030 Posts
Does it not read ANY games? Because it could just be scratched discs.
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Cwayne91

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#9 Cwayne91
Member since 2008 • 268 Posts
last night when it was doing it i checked the discs and they looked brand new.... but like i said today the whole system works fine.. im still a little cautious though.. dont know if im going to be playing and it starts freezing up again.. what sucks is last night in the panic i restored my system and i lost all my motorstorm data.. I WAS ON TICKET 17!! SOB!
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osan0

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#10 osan0
Member since 2004 • 18277 Posts

Hmm this one is odd

i just got home today and tried it out before i had to resort to calling sony

and it worked perfectly fine..

i did a motorstorm race then i completed a quarter of madden and it all worked

hopefully whatever happened last night dosent happen again, but i will still be nervous that it might happen again and then i would have to get it fixed and wait 2-3 weeks.. that would suck

i will keep my fingers crossed

Cwayne91

i would seriosuly consider sending it back anyway. those origonal probs could have been a warning and u could now be on borrowed time. ive seen similar things happen with HDDs on PCs, it doesent boot for a while, then it works for a while and then it dies. give sony a buzz anyway and explain the situation at least. not directly related, but i had a small prob with my wii giving out long beeps when it was speeding up the disc. although it was still working, it had me worried. so i gave ninty a buzz to get their two cents. they recommended that i send it back and they sent me a replacement.

it would be better to get advice from sony and send it back if needed now. if this problem arises and doesent fix itself when the warranty is gone then ure screwed. at least if u send it back now ull know that the chances of getting a second unit with the same prob would be very slim.

thats my 2 cents anyway.

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Cwayne91

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#11 Cwayne91
Member since 2008 • 268 Posts

yea i think i will return it and get a new one..

do you know if i bought it from a store could i still return it to the store and get a new one from the store i bought it or does it have to be through sony??

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osan0

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#12 osan0
Member since 2004 • 18277 Posts

yea i think i will return it and get a new one..

do you know if i bought it from a store could i still return it to the store and get a new one from the store i bought it or does it have to be through sony??

Cwayne91

depends on where u live. im in ireland where the law basically says that i can return to the vendor while its under warranty. i dont have to deal with the manufacturer. once its out of waranty, the vendors responsibility is gone. its different depending on where u live as far as i know. a store that has good customer service should deal with the problem though. just be honest. explain that its working now but it stopped working for a while and it has u worried as a result. they probably will test it in store so dont leave out any detail. if the store isnt playing ball then sony may be more understanding.

im assuming that ure PS3 is under warranty mind. if its not then u will probably have to talk to sony and there probably will be a charge to fix or inspect it.

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Cwayne91

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#13 Cwayne91
Member since 2008 • 268 Posts

yea i think it is..

i got it on jan 9. of this year

the receipt says the receipt is valid until 4/4/08

i dont know if that warranty or not.. i will just call the store and see whats up

worst case scenario i will have to wait until sony sends the replacement..

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YourDaddy88

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#14 YourDaddy88
Member since 2006 • 923 Posts

Check your basics first:

Are the discs clean (cheeseburger grease stains on the surface, etc. - no pun intended) and unscratched?

Is your PS3 in an open area so it doesn't overheat?

Is it horizontal or vertical? Should not be on an incline...

Is your OS up to date? I think V2.0x or something...check.

Have you downloaded the latest Motorstorm patch?

Have you shut off the useless (and PS3 resource consuming) news bar on the XMB?

Play as much as you can now to see if it keeps freezing as a test...good luck.

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YourDaddy88

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#15 YourDaddy88
Member since 2006 • 923 Posts
Warranty is 1 year btw. Your receipt's date most likely represents the cutoff date for the store's return policy - nothing to worry about. Just keep the receipt for Sony and if you send your PS3 in, don't forget to make a copy of the receipt for your records, in case some idiot loses it..