So now I lose everything... thanks a big heap...

So someone got access to my playstation network account, and used my dad's credit card to charge 300 dollars worth of games.... so now Sony is going to ban my account after my dad disputes the charges... so I lose all the games that I actually purchased, plus all my trophy and online progress information. I am going to lose Warhawk, Siren, SOCOM, all my DLC purchased, Bionic Commando Rearmed, Final Fantasy VII and a few movies.... all because of a hacker/someone who got my system which has been improperly wiped clean... And whoever did it is walking around with 300 dollars worth of free games. Great...

LOL, you better get stern with SONY not afraid to use obscenities in this case, that is terrible.

If you dont get crazy with them they wont care.

Provided that these "heks" were not actually Game Sharing...

Then they can and will not help you.

I've never had this happen, but I've had other problems with Sony's customer service. That sucks though, and it's why I don't download games. I'm even hesitant to download the PSN titles, let alone retail games like Socom/Warhawk.

the woman on the phone sounded like she DID NOT CARE, even after I was like "there has to be SOME OTHER WAY" and all she said was "nope, he has access to your account, whoever they are, and we can't stop them getting on"Essian

So someone got access to my playstation network account, and used my dad's credit card to charge 300 dollars worth of games.... so now Sony is going to ban my account after my dad disputes the charges... so I lose all the games that I actually purchased, plus all my trophy and online progress information. I am going to lose Warhawk, Siren, SOCOM, all my DLC purchased, Bionic Commando Rearmed, Final Fantasy VII and a few movies.... all because of a hacker/someone who got my system which has been improperly wiped clean... And whoever did it is walking around with 300 dollars worth of free games. Great...

Essian

and this is one of the main reasons why Digital Distrabution sucks! :lol:

I've never had this happen, but I've had other problems with Sony's customer service. That sucks though, and it's why I don't download games. I'm even hesitant to download the PSN titles, let alone retail games like Socom/Warhawk.

Raidenheart

Save Data is (usually) tied to the account. So if you can't play games with that account than yeah.MethodManFTW

How exactly did someone get your account? Was it a random hack or something?

Having to deal with sonys customer support was one of the worst things i have ever experienced.

were you game sharing. it would be hard 2 hack an acoount. first you have to figure out the password then the secret question and answer. i feel youre pain but it seems like you shared games with sum other ps3 guy. and gave him youre password for either gametrade or trophy stuff. ive had my cc on xbox live since 2003 and on psn since 2006. ive never gametraded and people ask me all the time and ive never been hacked yet.

were you game sharing. it would be hard 2 hack an acoount. first you have to figure out the password then the secret question and answer. i feel youre pain but it seems like you shared games with sum other ps3 guy. and gave him youre password for either gametrade or trophy stuff. ive had my cc on xbox live since 2003 and on psn since 2006. ive never gametraded and people ask me all the time and ive never been hacked yet.

atc-fanatic

Watch what you say, Robot Is listening.

I'd file a complaint with the BBB or the FTC.

How exactly did someone get your account? Was it a random hack or something?

ThePerro

Sony Customer Service is absolutely abysmal.

Though you are yet to say it seems to me that you were gamesharing as I've never heard of hacking going on for accounts. If it is this then you deserve it, sorry but it is true.

[QUOTE="ThePerro"]

How exactly did someone get your account? Was it a random hack or something?

MusashiSensi

So someone got access to my playstation network account, and used my dad's credit card to charge 300 dollars worth of games.... so now Sony is going to ban my account after my dad disputes the charges... so I lose all the games that I actually purchased, plus all my trophy and online progress information. I am going to lose Warhawk, Siren, SOCOM, all my DLC purchased, Bionic Commando Rearmed, Final Fantasy VII and a few movies.... all because of a hacker/someone who got my system which has been improperly wiped clean... And whoever did it is walking around with 300 dollars worth of free games. Great...

Essian

Well, even if they hacked into your PSN account they would not have your father's credit card number since only the last 4 digits are listed. At NO point is the entire string of numbers tied to your account in any fashion that would be open for access to anyone who did not physically have possession of the card.

The only way any of this would be possible is if they hacked your account and you had $300 worth of funds in the Wallet feature available for use. This $300 worth of Wallet funding would have had to be purchased....again...by someone who actually has the entire credit card number.

If your dad is disputing the charge, then his card was used and since his card could not have possibly been used by anyone who didnt have the card i find it entirely more likely that YOU purchased $300 worth of games and told him that your account got hacked when he found out and you are now losing ( rightfully ) your entire PSN account and all things therein.

Well, even if they hacked into your PSN account they would not have your father's credit card number since only the last 4 digits are listed. At NO point is the entire string of numbers tied to your account in any fashion that would be open for access to anyone who did not physically have possession of the card.

The only way any of this would be possible is if they hacked your account and you had $300 worth of funds in the Wallet feature available for use. This $300 worth of Wallet funding would have had to be purchased....again...by someone who actually has the entire credit card number.

If your dad is disputing the charge, then his card was used and since his card could not have possibly been used by anyone who didnt have the card i find it entirely more likely that YOU purchased $300 worth of games and told him that your account got hacked when he found out and you are now losing ( rightfully ) your entire PSN account and all things therein.

Alter_Echo

Well, even if they hacked into your PSN account they would not have your father's credit card number since only the last 4 digits are listed. At NO point is the entire string of numbers tied to your account in any fashion that would be open for access to anyone who did not physically have possession of the card.

The only way any of this would be possible is if they hacked your account and you had $300 worth of funds in the Wallet feature available for use. This $300 worth of Wallet funding would have had to be purchased....again...by someone who actually has the entire credit card number.

If your dad is disputing the charge, then his card was used and since his card could not have possibly been used by anyone who didnt have the card i find it entirely more likely that YOU purchased $300 worth of games and told him that your account got hacked when he found out and you are now losing ( rightfully ) your entire PSN account and all things therein.

Alter_Echo

If you have the credit card number attached to your account, like I do, then you don't need to enter any information to make PSN purchases. You just hit "buy" and confirm the receipt screen and you are done. However, I also get 2 e-mails every time I buy something. One to say funds were added to my wallet, and a second to say something was purchased. THis literally happens within seconds of buying something. So either this person didn't get those e-mails, or ignored them, and maybe waited to find this out and/or report the problem. Which of course would make Sony suspicious. I know if I get an e-mail saying something was bought that I didn't buy, I would be on the phone instantly to both the credit card company AND Sony.

If anything (assuming he is telling the TRUTH in his story and wasn't game sharing), the problem is that he has his account set to automatically log in. If he was entering his password every time, this probably could have been avoided.

Clearly it was your fault he got access to your account. I mean, how else could someone get access to your account? Secondly, even if you didn't give him/her your log-in details then you're still foolish. You should never put your card details on remember-for-next-time. At least you learnt a valuable life lesson, I hope.

Clearly it was your fault he got access to your account. I mean, how else could someone get access to your account? Secondly, even if you didn't give him/her your log-in details then you're still foolish. You should never put your card details on remember-for-next-time. At least you learnt a valuable life lesson, I hope.

Rootbeer95

the woman on the phone sounded like she DID NOT CARE, even after I was like "there has to be SOME OTHER WAY" and all she said was "nope, he has access to your account, whoever they are, and we can't stop them getting on"Essian

im pretty sure they can manually change the password for you

[QUOTE="Rootbeer95"]

Clearly it was your fault he got access to your account. I mean, how else could someone get access to your account? Secondly, even if you didn't give him/her your log-in details then you're still foolish. You should never put your card details on remember-for-next-time. At least you learnt a valuable life lesson, I hope.

Essian

[QUOTE="Essian"][QUOTE="Rootbeer95"]

Clearly it was your fault he got access to your account. I mean, how else could someone get access to your account? Secondly, even if you didn't give him/her your log-in details then you're still foolish. You should never put your card details on remember-for-next-time. At least you learnt a valuable life lesson, I hope.

atc-fanatic

[QUOTE="atc-fanatic"]

[QUOTE="Essian"] and I hope you fall down a flight of stairs... the only way someone could have got my information was if they got one of the two previous consoles I had before the one I am currently on. Those consoles had all the credit card info, and since one of them went YLOD, it meant that I couldn't go in and manually wipe all the data. Basically, if someone at Sony didn't bother to wipe the memory properly after receiving it, and then shipped it back out, then it could be THEIR fault. Seriously, I love how you just automatically say how it's all my fault, considering the ease with which people can steal information over the internet nowadays. I have never and will never engage in gamesharing, and I have never entered my information into a different PSN account. Furthermore, the charges weren't just made on my dad's card, they were made TO MY PLAYSTATION ACCOUNT, meaning someone was able to get inside, meaning they probably have one of my old consoles.Essian

So someone got access to my playstation network account, and used my dad's credit card to charge 300 dollars worth of games.... so now Sony is going to ban my account after my dad disputes the charges... so I lose all the games that I actually purchased, plus all my trophy and online progress information. I am going to lose Warhawk, Siren, SOCOM, all my DLC purchased, Bionic Commando Rearmed, Final Fantasy VII and a few movies.... all because of a hacker/someone who got my system which has been improperly wiped clean... And whoever did it is walking around with 300 dollars worth of free games. Great...

Essian

[QUOTE="Essian"][QUOTE="atc-fanatic"]so you didnt gameshare but you admit you sold youre old console with youre psn account on it. but you claim it isnt youre fault. sounds like you made a bad judgment and looks like youre gonna loose with sony any yore credit card company.

atc-fanatic

[QUOTE="Essian"][QUOTE="atc-fanatic"]so you didnt gameshare but you admit you sold youre old console with youre psn account on it. but you claim it isnt youre fault. sounds like you made a bad judgment and looks like youre gonna loose with sony any yore credit card company.

atc-fanatic

Secondly, (and I know a lot of people might freak out) but I agree with atc-fanatic when he implies that the user is at fault, which led to the hack in the first place and here's why:

If you keep information saved on your system, and then give that system away...that information travels with it. Its just like if I were to leave my wallet, with 300 dollars inside, on the dashboard of my car when I leave it in a shop. Its no surprize if someone decides to take advantage of my error. Same thing if I leave my credit card sitting on the steering wheel of a car I decide to sell to someone else. Yes its wrong to steal, but you can't make it so easy for them or you also become partly at fault.

It was also stated that, "the only way someone could have got my information was if they got one of the two previous consoles I had before the one I am currently on. Those consoles had all the credit card info, and since one of them went YLOD..." so my question to you is; why did you leave your credit card information on your ps3 when you gave it away and/or why is the option enabled to save the cc info on your system?cc info is not a toy and you need to keep it as safe as possible despite convienience. This is an important lesson you are learning at a young age. In the real world, this could have been a lot worse and it could have been your money instead of your dads. You lost achievements on a game and a handle you identify with, at the cost of this lesson, concider yourself somewhat lucky.

It is yourresponsibility to keep track of the cc information, and it sounds like you dropped the ball. This isn't a case of a random hacker, this is a case of someone who let people have access to his cc information and someone else took advantage. This entire situation could have been avoided had you not saved cc information on your ps3 or avoided saving your profile information before giving away your console.

Its a shame, and it sucks really hard, but you also can't blame Sony because as a business, they are providing a refund (if your dad wins the dispute) and making sure this doesn't happen to you in the future. Unfortunatley, this does require a ban because who's to say you arn't working with someone on purpose or that you won't make the same mistake again? FYI banks also do the same thing if someone gets access to your account: they close the one you have and open one with a different bank account number. So Sony is doing what is right.

In the end, you may be really pissed off at anyone who disagree's with you, but it really is 50% your fault. I don't leave the door to my house unlocked and get angry when someone walks in and robs me. Its not fair a theif would take advantage of the cc I leave on the dashboard of the car I sell to someone else. And its not Sony's fault you didn't take responsibility for important information and made it so easy for anyone to obtain it and use it to their advantage.

[QUOTE="Rootbeer95"]

Clearly it was your fault he got access to your account. I mean, how else could someone get access to your account? Secondly, even if you didn't give him/her your log-in details then you're still foolish. You should never put your card details on remember-for-next-time. At least you learnt a valuable life lesson, I hope.

Essian

@Essian

Well ain't that grand of ya'. Telling me to 'fall down a flight of stairs'. I just feel even less pitiful for you, now.

Like I said, had you deleted your credit card details after (note: italics) purchasing your stuff then this could have easily been avoided. Your details would have been deleted and would still be entirely confidential meaning no one could get your details even if they got into your account. Saying the guy/gal at Sony didn't wipe the memory is a flat-out lie. For one, how should he/she know whether you want your memory wiped or not. For all he knows. You'd want to keep it for all your saved data and games. Secondly, wiping your memory doesn't wipe your PSN's credit card details. That is online only and not assocciated with your hard drive (LOL). Also note that PSN is completely safe and padlocked (again, note: italics) against viruses if not for your foolishness.

I love responding to posts like this. It allows me to excercise my argumental skills. Cheers for the thread, buddy.

On another note, after viewing the ToS agreement 4. under Wallet and 6. under Transactions, it doesn't look like you will be able to dispute this with SCEA or Sony. A better direction may be through your CC company.

"All purchases and transactions on any Sony Online Service are solely between you and SCEA."

"SCEA has no obligation to reverse or refund unauthorized charges made on your credit or debit card.

"Except as otherwise permitted by applicable law or as expressly provided in this Agreement, funds added to the wallet are non-refundable and non-transferable. Wallet funds have no value outside Sony Online Services and can only be used to purchase access to content from SCEA through Sony Online Services."

Again, I'm not trying to take any sides by implying the theif was right, but more in the direction that this was your responsibility OP, and you dropped the ball. If anyone is to blame, start with yourself. Calling Sony isn't going to fix the problem, no matter how much you annoy them.

[QUOTE="atc-fanatic"]

[QUOTE="Essian"] you apparently can't read... I said it DIED and I sent it back to SONY... as in they fixed the problem and shipped it back out... once again, impressive skills you got there buddyNinja_Zombie83

Secondly, (and I know a lot of people might freak out) but I agree with atc-fanatic when he implies that the user is at fault, which led to the hack in the first place and here's why:

If you keep information saved on your system, and then give that system away...that information travels with it. Its just like if I were to leave my wallet, with 300 dollars inside, on the dashboard of my car when I leave it in a shop. Its no surprize if someone decides to take advantage of my error. Same thing if I leave my credit card sitting on the steering wheel of a car I decide to sell to someone else. Yes its wrong to steal, but you can't make it so easy for them or you also become partly at fault.

It was also stated that, "the only way someone could have got my information was if they got one of the two previous consoles I had before the one I am currently on. Those consoles had all the credit card info, and since one of them went YLOD..." so my question to you is; why did you leave your credit card information on your ps3 when you gave it away and/or why is the option enabled to save the cc info on your system?cc info is not a toy and you need to keep it as safe as possible despite convienience. This is an important lesson you are learning at a young age. In the real world, this could have been a lot worse and it could have been your money instead of your dads. You lost achievements on a game and a handle you identify with, at the cost of this lesson, concider yourself somewhat lucky.

It is yourresponsibility to keep track of the cc information, and it sounds like you dropped the ball. This isn't a case of a random hacker, this is a case of someone who let people have access to his cc information and someone else took advantage. This entire situation could have been avoided had you not saved cc information on your ps3 or avoided saving your profile information before giving away your console.

Its a shame, and it sucks really hard, but you also can't blame Sony because as a business, they are providing a refund (if your dad wins the dispute) and making sure this doesn't happen to you in the future. Unfortunatley, this does require a ban because who's to say you arn't working with someone on purpose or that you won't make the same mistake again? FYI banks also do the same thing if someone gets access to your account: they close the one you have and open one with a different bank account number. So Sony is doing what is right.

In the end, you may be really pissed off at anyone who disagree's with you, but it really is 50% your fault. I don't leave the door to my house unlocked and get angry when someone walks in and robs me. Its not fair a theif would take advantage of the cc I leave on the dashboard of the car I sell to someone else. And its not Sony's fault you didn't take responsibility for important information and made it so easy for anyone to obtain it and use it to their advantage.

You said that one of the two PS3s you previously owned had YLOD and you sent it back to Sony. What happened to the other PS3 that you got rid of? I ask because the chance of Sony not clearing your data from a PS3 sent back to one of their warehouses is highly unlikely as you selling your system to a person or store without you clearing the dataCajunShooter

How did you manage to let someone get a hold of not only your PSN account information, but also your credit card information?

How did you manage to let someone get a hold of not only your PSN account information, but also your credit card information?

Gxgear

Well that sucks, but I'm sure you can fight it with Sony.

Make sure you format the HDD yourself next time, and probably clear your cc info after every purchase. In fact, I'm going to do that for my PS3 and PSP right now.

Whoever made those purchases still had to figure out your account pw though.

Have to agree with NinjaZombie, you simply dropped the ball on this one. I had to send my piece of crap for repairs too and among the instructions for sending it in, it tells you to clear all data. So ok you say that the system was so broken you couldn't do it, what you do there is you get on the phone with Sony and you tell them that. In a position like that where you deal with customers, everyone has a case number and every time you deal with them, you make notes under their case for the next person who deals with the case to see. So on their notes it would say that you couldn't get access to the system to wipe it, so they would have to do it. If they refused you simply tell them that your removing the hdd because it has sensitive info on it, it would be a real back and forth, but since Sony doesn't want to lose business, they would have caved and agreed to wipe it.

At that point you collect names, dates and time, so that you have records of what happened, so if some funny business goes down you refer back to Jake and his supervisor Pam. You could have taken steps to avoid this outcome, now you can fight it, but I don't like your chances if you never told them that you couldn't wipe the system and/or don't have the proof to back that up. Never rely on some random person to do something that is no importance to them but important to you.

I think you charged the $300 worth in games and are trying to play it off.

Thats unlucky