Sony replied to my email *MUST READ*

So after the epic fail security of the biggest uproar in ages - SONY made it public that names / addresses / email addresses / logins / passwords / and possible other data was stolen.

Working in the line of work I am in - I instantly knew this is plenty sufficient for identity theft of any individual.

I then emailed SONY demanding they purchase 3 years of Life Lock for me. This only seems fair since their feeble systems were hacked and our personal information that we entrusted them with was stolen.

This is the email - and the response they sent back to me.

________________________

My email to SONY:

Since you guys have admitted that your trust has been broken and my private information containing up to and including my name / DOB / Address / Phone Number / and possibly credit card information have been compromised, I am going to require you to cover the fee of 3 years of Life Lock for me to insure I stay protected.
I have checked and Life Lock is $165.00 / year X 3 years = $495.00.
I will accept a check or a phone call so we can get this process started. My number is xxx-xxx-xxxx
If there is a problem with this please let me know and I will be more than happy to proceed with legal action as well as notifying the media to insure there aren't more people like me who feel this is a required action.

I will give you 24 hours to respond.

Thank you for your time.

_____________________

Sony's Response:

We do apologize for this inconvenience.

We are not able to offer or provide your suggested remedy.

_____________________

I guess we see how they feel on the situation don't we?

i dont know how smart it was to post your phone number in a post on Gamespot (provided its the correct number)

Sony is not going to pay that...uh, good luck man. Right now, we simply don't know enough to be sending that kind of message to Sony.

You threatening Sony with legal action isn't going to make the situation any better. I understand that you are afraid that your personal information may have been compromised but at least wait until you notice fraudulent activity before you jump down Sony's throat.

What I don't understand is people are bashing Sony saying they need to have better security. When in reality, I bet this has happened to Microsoft, banks, retail chains who have your credit card information, Amazon, and other businesses and continues to happen on a fairly often basis. Hackers are always going to find ways into a system to get information. Sony just happened to take action against these hackers and decided to rebuild their security and actually admit they were hacked into. You're telling me you are upset a company was hacked into and actually told you they were hacked instead of hiding it from you? It must get lonely on that pedestal of yours.

Why would you ask for something that costly? Sony wouldn't owe you that if you actually were a victim of identity theft. That wasn't funny to read, it made me cringe. Get over yourself.

LMAO is this guy serious?

I hope one of the changes to PSN is the ability to save billing information removed from account settings. Or at least a reminder to people of how dangerous it is to have that stuff saved to a server.

Haha why do they keep calling this situation a "inconvenience"... It's a lot more than that.

Lifelock is a scam:

http://www.wired.com/threatlevel/2010/05/lifelock-identity-theft/

Yeah and I hate people who work in customer service. I mean Sony are the idiots who can't even get proper security, even though they're one of the richest companies on the face of the planet. Hwo the hell does such a big co-orp lose 70+ millions peopels worth of identity and personal info? Seriously. Everyone should sue the ass of them let alone just ask for three years worth of life lock.

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

GEE_WIZZ

Yeah and I hate people who work in customer service. I mean Sony are the idiots who can't even get proper security, even though they're one of the richest companies on the face of the planet. Hwo the hell does such a big co-orp lose 70+ millions peopels worth of identity and personal info? Seriously. Everyone should sue the ass of them let alone just ask for three years worth of life lock.

ShimmerMan

That's people in customer service's fault, amirite?

There is actually already a class action lawsuit against Sony, as is pretty standard fare in a situation like this. My guess is they will award everyone some sort of credit report check EVENTUALLY, but the lawsuit will probably take months to settle if not years (if the plaintiff and lawyers representing the "class" is aggressive and just looking for his own $$$ payday, which is usually what happens). So most people will probably want to check it out ahead of time anyway and not even bother worrying about the "class". Obviously whatever they "settle on" with the lawsuit, won't be for that scam lifelock, and they won't send you a check for $500 when there's no evidence of any damages against you or anyone else.

LIke if you were to sue them right now, what would you expect to win? If you could not show damages you would get nothing. At best you would get a compensation of free credit report and free credit checks, which you can get yourself for free anyway. But no lawyer is going to take that individual case when theres's no payday, which is why it will be a class action suit. Class action suits are great for the lawyer's payday, but the individual members of the class usually get some trivial award.

Yeah and I hate people who work in customer service. I mean Sony are the idiots who can't even get proper security, even though they're one of the richest companies on the face of the planet. Hwo the hell does such a big co-orp lose 70+ millions peopels worth of identity and personal info? Seriously. Everyone should sue the ass of them let alone just ask for three years worth of life lock.

ShimmerMan

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

GEE_WIZZ

Nah dude. They will be sued (actually already are sued under a at least 1 class action) and in the end they will pony up some sort of free credit report for their widespread data breach, but it aint gonna be a scam like lifelock and it isn't giong to be $500 per person, unless an individual can actually show unrecoverable damages and directly link it to Sony.

Additionally there's no doubt Sony owes all their customers a free "gift" at the very least to show goodwill, either some of their money back or extending PSN+, a free game for all users, or whatever. Sony already said as much in one of their updates that they are considering how to go about this.

what the hell are you planning to "take to the media" that hasn't already been posted on the internet? Empty threat my friend, but hey, that was funny to read...Essian

I was wondering why I just got a call from Sony! What are the odds eh?

Oh and FYI, they said your an idiot.

Muisee

[QUOTE="GEE_WIZZ"]

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

ShimmerMan

[QUOTE="ShimmerMan"][QUOTE="GEE_WIZZ"]

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

GEE_WIZZ

im gona spam them until i get a check for $50 from Sony for all the money i lost in substance abuse this last week.. actually its more like $150

I'm sure whoever got that email had a good laugh.

I'm sure whoever got that email had a good laugh.

Phoenix534

LifeLock isn't that good anyway, is it? I remember reading how the CEO thought it was so secure he put his social security number on the truck and handed out fliers with it on, and it turned out he got his identity stolen anyway.

what the hell are you planning to "take to the media" that hasn't already been posted on the internet? Empty threat my friend, but hey, that was funny to read...Essian

Wow that just made my night, only cause I could have not written a better reply from Sony. I write emails replys all day at work for customers and people write stuff like this. It's like trying to be all hard puffing ur chest out "like what". And I read that and say DENIED. It don't work like that pops. I wish people would not make this a big deal as it is not a big deal. Just watch ur accounts any fraud close em up change ur passwords. End of overly inflated drama. untouchables111

Oh good grief.... :roll:

As someone who works in customer service... I hate people like you.MethodManFTW

Me too my friend, me too. This just made me lose respect for humanity even more now...

^ The image of the guy on his laptop laughing that BlabbyBoy posted was just gold! :lol:

What I don't understand is people are bashing Sony saying they need to have better security. When in reality, I bet this has happened to Microsoft, banks, retail chains who have your credit card information, Amazon, and other businesses and continues to happen on a fairly often basis. Hackers are always going to find ways into a system to get information. Sony just happened to take action against these hackers and decided to rebuild their security and actually admit they were hacked into. You're telling me you are upset a company was hacked into and actually told you they were hacked instead of hiding it from you? It must get lonely on that pedestal of yours.

LordsLoss

Very well said. You're making me think differently of the situation.

So after the epic fail security of the biggest uproar in ages - SONY made it public that names / addresses / email addresses / logins / passwords / and possible other data was stolen.

Working in the line of work I am in - I instantly knew this is plenty sufficient for identity theft of any individual.

I then emailed SONY demanding they purchase 3 years of Life Lock for me. This only seems fair since their feeble systems were hacked and our personal information that we entrusted them with was stolen.

This is the email - and the response they sent back to me.

________________________

My email to SONY:

Since you guys have admitted that your trust has been broken and my private information containing up to and including my name / DOB / Address / Phone Number / and possibly credit card information have been compromised, I am going to require you to cover the fee of 3 years of Life Lock for me to insure I stay protected.
I have checked and Life Lock is $165.00 / year X 3 years = $495.00.
I will accept a check or a phone call so we can get this process started. My number is xxx-xxx-xxxx
If there is a problem with this please let me know and I will be more than happy to proceed with legal action as well as notifying the media to insure there aren't more people like me who feel this is a required action.

I will give you 24 hours to respond.

Thank you for your time.

_____________________

Sony's Response:

We do apologize for this inconvenience.

We are not able to offer or provide your suggested remedy.

_____________________

I guess we see how they feel on the situation don't we?

issanity

Dude are you insane? If that was the case then Sony would have to pay $495 for every psn member because you're not special you're just like everybody else so why should Sony pay for 3 years of Life Lock just for you? There is 75 million people on PSN so it would be a huge load of millions of dollars that Sony would have to pay. Just forget it and wait until they improve the security.

Hahaha Sony will never do that for just 1 person! Just so you can be happy

[QUOTE="GEE_WIZZ"]

I don't get why everyone thinks they need to sue or get a free gift. There is no such thing as a 100% safe network. Like some of you have said before me, if the pentagon can be hacked, then the PSN can damn sure be hacked. Sony owes everyone a safer more improved network but they don't owe you a prize or help monitoring your credit card.

ShimmerMan

I will give you 24 hours to respond.

issanity