Sony tackles BBC over PS3 failure report.

"Sony has issued an unprecedented defence of its PlayStation 3 console amid claims that it is suffering from inherent hardware failure issues, and that Sony's out of warranty repairs service is inadequate."

http://www.gamesindustry.biz/articles/sony-tackles-bbc-over-ps3-failure-report

Quite a long read but a very good one, Sony seems to have all the bases covered in their letter after BBC's watchdog accuses Sony of defective PS3 manufacturing.

The funny thing is that Watchdog has determined that that PS3 are defective after testing 3 home console, 1 of which was altered by the owner. How's that for an investigation into faulty technical equipment ;)

The show will be on at 8:00 pm in the UK on BBC1.

well, the problem is, for some people the systems do fail just out of warranty and sony, like all companies, tends not to help. Funny thing is, the Sale of Goods Act states that items have to work for a "reasonable amount of time", and for electronic items that can be up to 6 years. However, despite the legislation in the UK, most consumers have to cough up for repairs, unless they are willing to go to a small claims court. shame really

But I agree... the failure rate of the PS3 seems about normal for a computer. I mean, how did 360 escape the wrath of BBC and the PS3 gets attacked?

testing 3 consoles rofl :lol:

3 out of 20 odd million that only 0.000015 ish % of the market :lol:

testing 3 consoles rofl :lol:

3 out of 20 odd million that only 0.000015 ish % of the market :lol:

shhbob

Sony may not have a very high failure rate in the defective console department but they sure as hell fail in other ones....Like giving the fans what they want. Instead people get useless update after useless update.

[QUOTE="shhbob"]

testing 3 consoles rofl :lol:

3 out of 20 odd million that only 0.000015 ish % of the market :lol:

thetruespin

yes i know, i am only saying that is wasnt a very large test, its just bad they got ones with failures

While I get what you're trying to say, after all these are giant corporations which ultimately serve one purpose (profits for shareholders) I don't think that's really the problem here though. They seem to think that there is a defect in PS3 manufacturing process based on three units, one of which had already been altered by the owner. They're also saying that failure is comparable to another console (hint: 360 RRoD.)CakeBalls

[QUOTE="thetruespin"][QUOTE="shhbob"]

testing 3 consoles rofl :lol:

3 out of 20 odd million that only 0.000015 ish % of the market :lol:

shhbob

yes i know, i am only saying that is wasnt a very large test, its just bad they got ones with failures

[QUOTE="shhbob"]

[QUOTE="thetruespin"] im sure more than 3 consoles have failed... CakeBalls

yes i know, i am only saying that is wasnt a very large test, its just bad they got ones with failures

yeah i alwayz got told in science that an experiment needed to be a fair test :wink: guess they missed that lesson :P

well, the problem is, for some people the systems do fail just out of warranty and sony, like all companies, tends not to help. Funny thing is, the Sale of Goods Act states that items have to work for a "reasonable amount of time", and for electronic items that can be up to 6 years. However, despite the legislation in the UK, most consumers have to cough up for repairs, unless they are willing to go to a small claims court. shame really

But I agree... the failure rate of the PS3 seems about normal for a computer. I mean, how did 360 escape the wrath of BBC and the PS3 gets attacked?

thetruespin

Can sony really afford to fix PS3s for free for up to 6 years? Probably not.

Watchdog is actually quite a good program. It gives me and others information on what to avoid.

I look forward to this.

[QUOTE="thetruespin"]

well, the problem is, for some people the systems do fail just out of warranty and sony, like all companies, tends not to help. Funny thing is, the Sale of Goods Act states that items have to work for a "reasonable amount of time", and for electronic items that can be up to 6 years. However, despite the legislation in the UK, most consumers have to cough up for repairs, unless they are willing to go to a small claims court. shame really

But I agree... the failure rate of the PS3 seems about normal for a computer. I mean, how did 360 escape the wrath of BBC and the PS3 gets attacked?

ceruxx

Can sony really afford to fix PS3s for free for up to 6 years? Probably not.

http://www.youtube.com/watch?v=bDu9ePWF4gg