Wal-Mart cancelling orders for Haze.

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mindworm22

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#1 mindworm22
Member since 2006 • 355 Posts
Hey all... just got an e-mail from Wal-Mart saying that my order for Haze at 30 bucks was cancelled. Anyone else? I sent them an e-mail to see what's up (the phone number on their e-mail didn't work, of course -- just kept asking for a PIN), so I'll keep you up to date.
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hiryu3

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#2 hiryu3
Member since 2003 • 7313 Posts
they tooki the webpage down as well
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megadeth78

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#3 megadeth78
Member since 2005 • 2676 Posts
it was a mistake, and they're correcting it.
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LtColJaxson

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#4 LtColJaxson
Member since 2005 • 3233 Posts

I was just wondering when this game comes out. Cause a lot of sites say around January 16-20.

But I heard it got delayed till March. Can someone tell me?

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ElPadilla

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#5 ElPadilla
Member since 2007 • 609 Posts
They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at.
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Krigon

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#6 Krigon
Member since 2005 • 5591 Posts

I was just wondering when this game comes out. Cause a lot of sites say around January 16-20.

But I heard it got delayed till March. Can someone tell me?

LtColJaxson

developers promised before march this year. Q1 is the release time.

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Krigon

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#7 Krigon
Member since 2005 • 5591 Posts

They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. ElPadilla

Why?

They clearly state

"Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department."

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rahul_batta

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#8 rahul_batta
Member since 2004 • 1363 Posts
Krigons right.....
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hot114

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#9 hot114
Member since 2003 • 4489 Posts
Actually they could have accidentaly placed the game at 1 cent and it would still be legally binding unless they explicitly state theyr webpage may be inacurate in the ToS
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Maverick128

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#10 Maverick128
Member since 2006 • 950 Posts

They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. ElPadilla

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

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sizzlingdviper

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#11 sizzlingdviper
Member since 2004 • 1818 Posts

I was just wondering when this game comes out. Cause a lot of sites say around January 16-20.

But I heard it got delayed till March. Can someone tell me?

LtColJaxson
Yep March now.I had pre-ordered back in November but cancelled cos of the delays
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thageneral2

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#12 thageneral2
Member since 2007 • 595 Posts

[QUOTE="ElPadilla"]They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. Maverick128

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

They had already charged my credit card actually

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MKLOL

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#13 MKLOL
Member since 2007 • 2080 Posts
Haze is now 60$ at Wal-Mart. They corected it :)
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Maverick128

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#14 Maverick128
Member since 2006 • 950 Posts
[QUOTE="Maverick128"]

[QUOTE="ElPadilla"]They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. thageneral2

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

They had already charged my credit card actually

Well then, sic em.

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tryfe_lyn

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#15 tryfe_lyn
Member since 2005 • 4122 Posts
It was worth a try...
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thanos723

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#16 thanos723
Member since 2006 • 871 Posts
[QUOTE="Maverick128"]

[QUOTE="ElPadilla"]They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. thageneral2

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

They had already charged my credit card actually

actually that money gets put on a hold and can be returned to you just as fast as taken out.

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thageneral2

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#17 thageneral2
Member since 2007 • 595 Posts
[QUOTE="thageneral2"][QUOTE="Maverick128"]

[QUOTE="ElPadilla"]They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. thanos723

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

They had already charged my credit card actually

actually that money gets put on a hold and can be returned to you just as fast as taken out.

Theyhave not returned it yet, but I expect them too

Anyway funny thing is they sent me an email saying I requested a cancel. Then they sent me one saying my request for a cancel went throught, and my money should be returned

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thanos723

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#18 thanos723
Member since 2006 • 871 Posts

its also the weekend. and they are probably canceling hundreds of orders. i'm sure it'll be back by wednesday at the latest.

also..wal-mart is stupid. how can anyone ever trust them with prices/release dates.

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ThisCurse

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#19 ThisCurse
Member since 2007 • 1258 Posts
Well, there goes your only reason to shop at WalMart.
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mindworm22

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#20 mindworm22
Member since 2006 • 355 Posts
They sent me the same e-mail saying that "I requested" the cancel. WTF? Anywho...no response yet from then on my follow up e-mail to their customer service.
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jocaju

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#21 jocaju
Member since 2007 • 853 Posts

It was worth a try...tryfe_lyn

Yeah

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SirisKurt

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#22 SirisKurt
Member since 2003 • 93 Posts
Because the game is 60$ and you were buying it for half off by system error. Walmart doesn't honor such errors.
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Staryoshi87

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#23 Staryoshi87
Member since 2003 • 12760 Posts

[QUOTE="ElPadilla"]They cancelled all my preorders. I ordered 5 games and I just 5 emails saying all of them were cancelled. I will be calling and raising hell tomorrow. Even though the price was a mistake they should honor the price I made the purchases at. Maverick128

As far as I know you didn't technically make a purchase as I don't think they charge you until the game comes out. So no money transferring hands=they can change the details at any time as long as they inform you, which they did.

False, i was already charged and the money was taken out of my account. This is why i'm pissed about them cancelling my pre-orders. They HAVEN'T REFUNDED me yet either. If they don't have to heed their policy that says they won't charge until the order is shipped, I shouldn't have to honor their mistake. They owe me my games at the advertised prices.I used to be a WalMart Fanboy. Now I'm a Walmart customer. They're on the verge of turning me into a Walmart Disliker. Next step is becoming an Anti-Walmart Force Four member.

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mindworm22

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#24 mindworm22
Member since 2006 • 355 Posts

I received another e-mail. The reason Staryoshi is so mad is that they, in the "order acceptance part" that they ask me to refer to (linked below), they say things won't be charged until they are shipped. So they, in essence, violated their own TOS. Sooooo...skipping the part about my order # at the top, it read as follows:

At the time you placed your order, the price of the item(s) listed below was incorrect on our website. Due to this issue, we have canceled the item(s) from your order. No further action is required on your part regarding this issue and we apologize for any inconvenience this may cause.

Should you have any questions, please refer to our Order Acceptance policy:

http://www.walmart.com/catalog/catalog.gsp?cat=119625&path=0:5436:120160:119599:119625#1

You may also contact one of our Customer Service Associates at help@walmart.com.


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mindworm22

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#25 mindworm22
Member since 2006 • 355 Posts

Order Acceptance Policy reads as follows (bold parts are mine for effect). As you can see, Staryoshi clearly should NOT have been charged. I haven't checked my card, so we'll see what happens:

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. When paying with a credit card, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. When paying online with a check or a Shopping Card, your payment is automatically processed when you place the order. If your order is canceled after payment has been made, we will issue a credit to your account for the amount of the purchase within 10 business days. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

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PCschoolorebel

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#26 PCschoolorebel
Member since 2005 • 749 Posts
It is illegal for wal mart to cancel its order once you have paid for it.