Multiplayer games generally are never complete, just like MMOs arent complete. For the game to actually be successful, they have to test it under 'live fire' to actually catch the bugs and exploits as new content rolls out. Their little group of QA testers cant and wont think of potential exploits/bugs to test them that the community at large will find.
So, yes it okay to have an incomplete game, especially when dealing with MP/MMO games. Most of the people that play them understand this. The people that gripe the most about it are people that dont really even play theses types games most of the time.
Ark Survival is a good example. Yeah it was an 'incomplete' game that sold DLC. But the amount of content the game had even 'incomplete' dwarfed most 'complete' games by miles.
Broken game is different. Broken means the game is unplayable in its current state due to technical issues like memory leaks, crashing etc.
Broken games generally dont get fixed or completed because they cant be. I think thats the major difference.
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