Arkane claims that 2 hour Steam refund policy is demo for Prey game

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Juub1990

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#51  Edited By Juub1990
Member since 2013 • 12622 Posts
@DragonfireXZ95 said:

No, I expect the dev to put out a demo and not burden the consumer and distributor. Lmao. Are you not understanding this?

The refund policy is not meant to be a demo platform. It's meant to be for games that are either not what they advertised or run poorly or not at all. You do realize people can get banned from using the refund system if Valve thinks they might be abusing it, right?

As a consumer, you shouldn't have to pay(even if it is temporary) 60 dollars to "demo" a game. If they didn't provide a demo at all, well, then that would be more understandable, because that would mean they either don't have dev time or money to supply it, which happens. But, this is a huge studio--a AAA studio--that released a demo on both PS4 and Xbone, and then told PC users to refund their game as their demo.

It's a bad business practice, and it means that either they don't have confidence in their game, or they just don't care about the userbase.

Then you should lash out on the entire gaming industry. Game demos were never a thing in the gaming industry except for when the Playstation had demo discs. N64 didn't have demos to speak of(if it did they were a rarity) and we haven't had demo discs for at least 10 years now.

The second point is an outright lie. Here is what Steam has to say about it:

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

Ooops...geez it's almost as if Arkane is playing by the rules.

Also how many refunds does it take to even get banned(or is that even true?)? Care to provide that or are you just making things up like you have been for this entire thread? If you're an idiot who refunds a dozen of games per day I wouldn't be surprised Steam would come down on you but that would be pretty extreme.

Maybe they simply couldn't spare the manpower to give a demo for the PC platform? It could be for a myriad of reasons but let's just assume it's because they're greedy bastards who are out to get PC gamers.

I'm glad you know the exact reasons they haven't provided a demo for PC. Almost sounds like you work there or is it because wait... you couldn't possibly just assume things right? Right!!??

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DragonfireXZ95

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#52 DragonfireXZ95
Member since 2005 • 26712 Posts

@Juub1990 said:
@DragonfireXZ95 said:

No, I expect the dev to put out a demo and not burden the consumer and distributor. Lmao. Are you not understanding this?

The refund policy is not meant to be a demo platform. It's meant to be for games that are either not what they advertised or run poorly or not at all. You do realize people can get banned from using the refund system if Valve thinks they might be abusing it, right?

As a consumer, you shouldn't have to pay(even if it is temporary) 60 dollars to "demo" a game. If they didn't provide a demo at all, well, then that would be more understandable, because that would mean they either don't have dev time or money to supply it, which happens. But, this is a huge studio--a AAA studio--that released a demo on both PS4 and Xbone, and then told PC users to refund their game as their demo.

It's a bad business practice, and it means that either they don't have confidence in their game, or they just don't care about the userbase.

Then you should lash out on the entire gaming industry. Game demos were never a thing in the gaming industry except for when the Playstation had demo discs. N64 didn't have demos to speak of(if it did they were a rarity) and we haven't had demo discs for at least 10 years now.

The second point is an outright lie. Here is what Steam has to say about it:

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

Ooops...geez it's almost as if Arkane is playing by the rules.

Also how many refunds does it take to even get banned(or is that even true?)? Care to provide that or are you just making things up like you have been for this entire thread? If you're an idiot who refunds a dozen of games per day I wouldn't be surprised Steam would come down on you but that would be pretty extreme.

Maybe they simply couldn't spare the manpower to give a demo for the PC platform? It could be for a myriad of reasons but let's just assume it's because they're greedy bastards who are out to get PC gamers.

I'm glad you know the exact reasons they haven't provided a demo for PC. Almost sounds like you work there or is it because wait... you couldn't possibly just assume things right? Right!!??

I'm just going off of testimonials, like these:

https://www.reddit.com/r/Steam/comments/3ambhc/got_a_warning_from_steam_for_too_many_refund/

You also apparently missed this:

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

http://store.steampowered.com/steam_refunds/

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oflow

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#53 oflow
Member since 2003 • 5185 Posts

I thought the title meant the game was so bad that it would be a demo for Steam's 2 hour refund system lol

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Jak42

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#54 Jak42
Member since 2016 • 1093 Posts

@R4gn4r0k: The press understands demos aren't the final product and aren't allowed to start publishing reviews till near its release. Sometimes not till after release.

Giving out demos to the masses, has frequently resulted in gamers complaining about aspects that were fixed or changed in the final product. So from a business and developer perspective, making demos outside of conventions when resources can be put towards the final product. Is a waste of time. Besides, PC's have almost never gotten demos in the past decade to begin with. So attacking the Prey developer is rather hypocritical.

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Juub1990

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#55 Juub1990
Member since 2013 • 12622 Posts
@DragonfireXZ95 said:

I'm just going off of testimonials, like these:

https://www.reddit.com/r/Steam/comments/3ambhc/got_a_warning_from_steam_for_too_many_refund/

You also apparently missed this:

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

http://store.steampowered.com/steam_refunds/

It was an answer to your previous post. You can refund a game for any reason you want. If you're an idiot who just abuses and refunds everything he buys then yeah, wouldn't be surprised if Steam decides to stop refunding. Note, Steam also gave a warning to the guy on reddit.

I'm usually the first to lash out at corporations for anti-consumer practices but that's just a big nope. Arkane actively finds a way to give console gamers a way to try their games without getting screwed. PC gamers are already covered on that front. People complain Arkane are anti-consumer.

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DragonfireXZ95

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#56 DragonfireXZ95
Member since 2005 • 26712 Posts

@Juub1990 said:
@DragonfireXZ95 said:

I'm just going off of testimonials, like these:

https://www.reddit.com/r/Steam/comments/3ambhc/got_a_warning_from_steam_for_too_many_refund/

You also apparently missed this:

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

http://store.steampowered.com/steam_refunds/

It was an answer to your previous post. You can refund a game for any reason you want. If you're an idiot who just abuses and refunds everything he buys then yeah, wouldn't be surprised if Steam decides to stop refunding. Note, Steam also gave a warning to the guy on reddit.

I'm usually the first to lash out at corporations for anti-consumer practices but that's just a big nope. Arkane actively finds a way to give console gamers a way to try their games without getting screwed. PC gamers are already covered on that front. People complain Arkane are anti-consumer.

If that's what you see, then that's what you see. However, many will disagree with you.

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deactivated-5cd08b1605da1

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#57  Edited By deactivated-5cd08b1605da1
Member since 2012 • 9317 Posts

Well it kinda is. A demo has a demonstration purpose. If a steam player doesnt like the game within two hours in, then just refund it

I dont see the problem here. Why do gamers have to make a fuss about everything?

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jg4xchamp

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#58 jg4xchamp
Member since 2006 • 64054 Posts

That's a stupid way of looking at it on Arkane's part, but Harvey Smith n his bullshit thought the Dishonored 2 PC Port was on point, because "many weren't having the issues that people were reporting" like anyone who is dealing with those issues cares, about that stuff. So I'm not surprised people at Arkane think some dumb shit.

I'm going to assume a physical copy of Prey is just a glorified steam version of the game?

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Jak42

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#59  Edited By Jak42
Member since 2016 • 1093 Posts

@DragonfireXZ95: Pretty much every non-indie game gets a playable demo at a convention prior to release. Otherwise they are not eligible for almost every award given at events like E3, that can provide much needed positive press.

Few developers however, think its worth to release such demos to the masses for a very long time. In a world where gamers would only buy games that get demos, then we would see a lot more demos available. As this industry is a business, so it will do things that effectively promote their products and make money. Demos apparently don't really help sales and reception. And therefore cost more resources than its worth.

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R4gn4r0k

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#60 R4gn4r0k
Member since 2004 • 48994 Posts

@jak42 said:

@R4gn4r0k: The press understands demos aren't the final product and aren't allowed to start publishing reviews till near its release. Sometimes not till after release.

Giving out demos to the masses, has frequently resulted in gamers complaining about aspects that were fixed or changed in the final product. So from a business and developer perspective, making demos outside of conventions when resources can be put towards the final product. Is a waste of time. Besides, PC's have almost never gotten demos in the past decade to begin with. So attacking the Prey developer is rather hypocritical.

1. A vocal minority complaining about the quality of a demo should never be the focus of what game developers base their actions on.

2. A demo, or beta in Battlefield 1s case, can actually go a long way in selling your product and especially convince doubters.

3. I'm not attacking anyone.

All I did was ask a question, and your answer seems to be: well, some people can't handle that a game has bugs... Hmmm strange because if a demo is really bad or really buggy the Press will write that in their previews too :/

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R4gn4r0k

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#61 R4gn4r0k
Member since 2004 • 48994 Posts

@jg4xchamp said:

That's a stupid way of looking at it on Arkane's part, but Harvey Smith n his bullshit thought the Dishonored 2 PC Port was on point, because "many weren't having the issues that people were reporting" like anyone who is dealing with those issues cares, about that stuff. So I'm not surprised people at Arkane think some dumb shit.

I'm going to assume a physical copy of Prey is just a glorified steam version of the game?

Oh right, Harvey ^^ I called him Keith Smith in this thread for some reason xD

Yeah he did say some dumb sh1t on Twitter.


One of his tweets was about needing a GTX1070 to run Dishonored 2 on low settings for 1080/60. I replied to him via twitter saying something along the lines of: "Do you really not want 90% of PC gamers to be able to play the game you have created ?"

He did end up deleting all those tweets, tweets about faulting people's system. So perhaps we should write that up about people blurting out the dumbest things in the heat of the moment (though the internet never forgets) and he was a developer under a lot of stress at the time. Admittedly: stress he kinda brought on himself.

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#62 jg4xchamp
Member since 2006 • 64054 Posts
@R4gn4r0k said:

1. A vocal minority complaining about the quality of a demo should never be the focus of what game developers base their actions on.

I wouldn't say this one skates by on a vocal minority deal, I would say that vocal crowd matters especially in today's age of forums, twitter, social media, blah blah blah. The demo sort of sets too hard of an impression, with how expensive things are, how much easier it is to get a game at a cheaper price later (or even the day of), and especially if the game is launching around the time of another competing product.

The impressions have clearly hurt some games, Doom's mp beta for instance had its impact on Doom in a pretty noticeable way, as much as everyone wants to write it off as Bethesda's fault for demoing us the wrong part of the game (and hey, they are to blame for that). That said, homeboy is acting like 90% of demos that got shat on for were technical reasons, and nope, usually it was because the gameplay in said demo got exposed. They didn't have a shiny ass trailer to mask the gameplay anymore.

Personally, I'd much prefer demos or at least proper demonstration videos of the overall gameplay when it comes to how a game is marketed and sold to me. Trailers are a stupid dumb practice that say jack shit about a game.

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Jak42

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#63  Edited By Jak42
Member since 2016 • 1093 Posts

@R4gn4r0k: I'll try to keep it short. Publishers and developers have access to all sorts of statistics and data to help promote and sell their products. And demos must be towards the very bottom of that list. As demos have hardly been released to the masses.

In a world where demos are proven to be big money makers, we will see more demos to meet what the market demands. But that isn't the case. A handful of people complaining on forums and social media, don't go against actual industry trends. Beta's on the other hand are more common. Although that's largely done for stress tests, studying player interactions, and getting feedback for the final product. But unlike demos, there must be statistics and data that support the effectiveness of open betas. As they are more common now than last gen. But also, multiplayer betas aren't as restrictive as single player demos.

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#64  Edited By Ghosts4ever
Member since 2015 • 26145 Posts

@jg4xchamp said:
@R4gn4r0k said:

1. A vocal minority complaining about the quality of a demo should never be the focus of what game developers base their actions on.

I wouldn't say this one skates by on a vocal minority deal, I would say that vocal crowd matters especially in today's age of forums, twitter, social media, blah blah blah. The demo sort of sets too hard of an impression, with how expensive things are, how much easier it is to get a game at a cheaper price later (or even the day of), and especially if the game is launching around the time of another competing product.

The impressions have clearly hurt some games, Doom's mp beta for instance had its impact on Doom in a pretty noticeable way, as much as everyone wants to write it off as Bethesda's fault for demoing us the wrong part of the game (and hey, they are to blame for that). That said, homeboy is acting like 90% of demos that got shat on for were technical reasons, and nope, usually it was because the gameplay in said demo got exposed. They didn't have a shiny ass trailer to mask the gameplay anymore.

Personally, I'd much prefer demos or at least proper demonstration videos of the overall gameplay when it comes to how a game is marketed and sold to me. Trailers are a stupid dumb practice that say jack shit about a game.

the thing is. when doom beta released. everyone was like "Hurrr durr Doom will suck because its MP beta sucks" and they believe SP is going to be EXACT FREAKIN SAME!!!! and that time i was laughing on these people and telling them MP beta has nothing to do with SP.

after game was released. everyone was surprised. and I (ie me) was right.

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#65  Edited By R4gn4r0k
Member since 2004 • 48994 Posts

@ghosts4ever said:

the thing is. when doom beta released. everyone was like "Hurrr durr Doom will suck because its MP beta sucks" and they believe SP is going to be EXACT FREAKIN SAME!!!! and that time i was laughing on these people and telling them MP beta has nothing to do with SP.

after game was released. everyone was surprised. and I (ie me) was right.

Lol what is this post even about ?

"I (ie me) was right."

"Me was right" sounds like something Jar Jar Binks would say

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#66 DaVillain  Moderator
Member since 2014 • 58637 Posts

@DragonfireXZ95: I already played the Demo through PS4 and I was gonna get the PC version anyways so this is a buy on PC. I wanted to test out the game is it good and after fiddling with it, PC version was always my intent to buy it on.

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#67  Edited By bigsmack1984
Member since 2017 • 61 Posts

Demo u gotta pay for? lol smh