Does a warranty make failure alright?

Note: This is not about what ANY systems failure rate is or is not. This isn't even about any of the systems. This is about whether or not an agreement to fix catastrophic console failures makes it OK for the console to undergo a catastrophic failure.

Does a warranty make console failure OK or is the time/energy etc that you have to put in make it still a problem? If it takes a month to get it fixed, does the inconvenience add up or is it OK regardless because there is a warranty?

PS: PLEASE do not make this about what the failure rate is or is not of any console.

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

Of course not. However, iff other positive aspects fo the product are so strong that they overshadow the one major fault.... and if a warranty can soften the blow of that fault, then it certainly tips the balance in favor of the product in general.

If anything, it shows that the company acknowledges the problem and is willing to set things right.

Note: This is not about what ANY systems failure rate is or is not. This isn't even about any of the systems. This is about whether or not an agreement to fix catastrophic console failures makes it OK for the console to undergo a catastrophic failure.

Does a warranty make console failure OK or is the time/energy etc that you have to put in make it still a problem? If it takes a month to get it fixed, does the inconvenience add up or is it OK regardless because there is a warranty?

PS: PLEASE do not make this about what the failure rate is or is not of any console.

trakem

Quality > Warranties

When I initially sent my 360 out the first time, about three months after launch, it took me 9 weeks to get my console back. I just say screw it now and get the Best Buy replacement plans since they're only an extra 30 dollars and you get a new machine. I know bringing up Best Buy on this forum is a no no and I will indeed get nothing but flamed. But if my console fails, I've been through four, I like to go into the store and get my new machine that day.

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

anshul89

Offering a warranty doesn't excuse a company for releasing a faulty product. It does, however, show that the company has acknowledged they have released a fauly product and that they are making an attempt to fix the problem (i.e. Falcon and Jasper models).

No, not at all.

Nope, because manufacturers have the basic responsibilities towards a consumer. I admir MS for doing the 3 year extended warranty, but it doesn't make up for the initial batch of Xbox 360s :Dsalxis

Note: This is not about what ANY systems failure rate is or is not. This isn't even about any of the systems. This is about whether or not an agreement to fix catastrophic console failures makes it OK for the console to undergo a catastrophic failure.

Does a warranty make console failure OK or is the time/energy etc that you have to put in make it still a problem? If it takes a month to get it fixed, does the inconvenience add up or is it OK regardless because there is a warranty?

PS: PLEASE do not make this about what the failure rate is or is not of any console.

trakem

Honestly, I think it's a loaded question.

Nothing makes a hardware failure excusable.

The better question would be... why does the 360 continue to sell so well IN SPITE OF the hardware failures?

[QUOTE="salxis"]Nope, because manufacturers have the basic responsibilities towards a consumer. I admir MS for doing the 3 year extended warranty, but it doesn't make up for the initial batch of Xbox 360s :Dtirralirra

Yes good Customer Service and admitting and owning up to a mistake will always win. I don't know if any of you have dealt with Sony customer Care but trust me they do not care.

Yes good Customer Service and admitting and owning up to a mistake will always win. I don't know if any of you have dealt with Sony customer Care but trust me they do not care.

sexy_robot_man

Quality > Warranty

But offering a good warranty on a crappy product does make the failures alot less painful.

like insurance, a warranty is something that you're happy if you pay for something you never have to need. this is obvious

like insurance, a warranty is something that you're happy if you pay for something you never have to need. this is obvious

johncraven

[QUOTE="sexy_robot_man"]

Yes good Customer Service and admitting and owning up to a mistake will always win. I don't know if any of you have dealt with Sony customer Care but trust me they do not care.

Stoner-Pimp

It certainly takes away alot of the suck when your console breaks down. Having a good warranty also puts you at ease. I remember with my third PS2, I'd practically say a little prayer everytime I turned it on, as I was always fearful of going through the hell of SCE Customer Support and paying for the whole damned process.

It certainly takes away alot of the suck when your console breaks down. Having a good warranty also puts you at ease. I remember with my third PS2, I'd practically say a little prayer everytime I turned it on, as I was always fearful of going through the hell of SCE Customer Support and paying for the whole damned process.

Verge_6

[QUOTE="anshul89"]

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

110million

[QUOTE="110million"][QUOTE="anshul89"]

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

bobaban

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

anshul89

[QUOTE="Stoner-Pimp"][QUOTE="sexy_robot_man"]

Yes good Customer Service and admitting and owning up to a mistake will always win. I don't know if any of you have dealt with Sony customer Care but trust me they do not care.

[QUOTE="Stoner-Pimp"][QUOTE="sexy_robot_man"]

Yes good Customer Service and admitting and owning up to a mistake will always win. I don't know if any of you have dealt with Sony customer Care but trust me they do not care.

sexy_robot_man

Are you implying that MS admit and own up to there mistakes? or just making a general comment?.Stoner-Pimp

Aren't warranties meant for possible failure and not eventual failure?

Yup and that's one of the reasons I chose the 360 over the PS3. 3 year warranty > 1 year.

anshul89

The PS3 is 90%+ reliable compared to 46% reliable with the 360. I think MS gave the 3 year warranty to avoid being sued. Sony offered to fix my internet port for free although it was past the warranty and I broke it.

No. Ignoring the real issue is never a good idea.

Not when the warranty expires and the failures continue. InsaneBasura

No.

Failure hardware should be recalled and re-designed.

Thinking that a warranty is enough to fix the problem is an offense to consumers.

I think it fixes the problem. Previous generations have been only 4-5 years. A three year warranty is 75-60 percent that time. :D

BTW, I never had to use my warrenty for my 360 yet, but if you do, does your warrenty re-start for that new/fixed console you get, or does it continue off the old one?110million