How do you feel about Gamestop?

[QUOTE="heretrix"]

I see where you are coming from. It's a bit too much to ask people at a specialty store to be.....SPECIALISTS.

When I got to a camera store to buy a camera, I'm looking for a complete ass that knows absolutely nothing about cameras.

THAT'S SERVICE!

PotatoSandWitch

I just don't understand all the complaining. i don't think Gamestop is a wonderland either, but if you want to buy a new game and have one close, the price will be the same as anywhere and it's not like they give you broken games.

I don't think that it's unreasonable for you to expect for people that work in a specialty store to know what they are talking about most of the time. I like shopping in places where I can have an intelligent conversation with a clerk about a product that I'm buying. Even If I am well versed in a particular product, maybe the clerk will have a different spin on something and could possibly refer me to something else, expanding my knowledge a bit.

Shopping should be a pleasant experience. You SHOULD be catered to as your patronage is what keeps these guys in business. It's amazing what passes for customer service in most stores today. It's absolutely dreadful, You are lucky if you can get a clerks attention half the time.

"you're probably one of those guys who complains at an ice cream store that there's not enough nuts and just makes life difficult for others, huh."

Dude, I work hard for my money. Have you ever heard the phrase "A fool and his money is easily parted"? I am by no means an impossible customer, but I do expect store employess to act like they want my business. Anybody that accepts bad service as the norm is just shortchanging themselves.

[QUOTE="thegame1980"]

LOL! Where to begin?

96 percent of the employees REGARDLESS of which branch I go to know next ot NOTHING about the games, or consoles they are usually just people who need a job.

When they DO offer advice it's usually ONE SIDED and based SOLELY on thier interests and not of the customers.

For a videogame store to have LESS quantity of a hot title then say a walmart or Best Buy is pretty sad. Why should I go to a specialty store if they don't have what I'm looking for?

Employees will FORCE customers to preorder titles, buy extended warrenties or sign up for thier stupid gamecard subscription EVERY SINGLE TIME I GO IN!

You guys sell a game for 60 bucks BRAND NEW yet if I trade it in 15 minutes later I only get 20 bucks MAYBE if I'm lucky? WHY? Not to mention you'll then RESELL it for 5 dollars LESS then it is new. Example NASCAR 08 on 360 is 60 bucks BRAND NEW, trade in value $17 you then sell it used for $54.99 ******* RIP OFF!

That's for starters. Should I go on?

Hihatrider87

i've known some of the people at my store and they do know a great deal about games so its just luck if you get a good employee and that goes for any retail store. i've only seen a few new games sell out of stock completely. even games like halo are in stock all the time. one exception i've seen so far is Rock Band and Guitar Hero. Can't carry as many at one time because of space.

they've changed company policy about reserves and subscriptions. the company had pulled the pressure off of the average employee. we're still supposed to sell them but they won't fire you if you've missed your goals now.

and yes, please go on.

i can continue for him....how bout when i preordered halo 2. plunked down my $70 for the collectors edition. got there about 11:30 and was like the 8th person in line. they had 2 lines, 1 for people who preordered and 1 line for those who didnt. at the strike of midnight guess which line got to go in first??......guess....the line that HADNT preordered. i guess they figured they already got our money and if they made them wait then theyd just go to walmart. man we were heated, talk about me and like 4 other guys around me talkin smack to the manager standing there. he even threatened to give our money back and send us on our way. have never ever preordered or bought a game from them since. oh and once i finally did get it...it wasnt enough that id already bought the game and the collectors edition to boot, they had us all in a line that stopped at 3 different tables to try to get us to buy halo strategy guides and other special edition crap.

I don't spend a red cent at GameStop anymore.

A new locally owned store just opened up around here and it's just a delight to go to, since they are very unbiased and sell pretty much everything, from Atari 2600's to the new consoles.

Gamestop is ok for games, but NEVER, NEVER, NEVER, NEVER, NEVER buy a console from them.

They have a 7 day warranty on their consoles when everyone else has 90 days. That is just plain silly.

MortalDecay

Its actually 30 days.

I like it. There are lots of convenient locations, the specific ones i go to do have employees who are educated about games and often strike up engaging diologue (i guess this isnt the experience of most people), and i can find cheap used games. i dont ever sell back game so thats not a prob for me either. My one problem is that the consoles in the store to try out games on are often broken

[QUOTE="Hihatrider87"][QUOTE="thegame1980"]

LOL! Where to begin?

96 percent of the employees REGARDLESS of which branch I go to know next ot NOTHING about the games, or consoles they are usually just people who need a job.

When they DO offer advice it's usually ONE SIDED and based SOLELY on thier interests and not of the customers.

For a videogame store to have LESS quantity of a hot title then say a walmart or Best Buy is pretty sad. Why should I go to a specialty store if they don't have what I'm looking for?

Employees will FORCE customers to preorder titles, buy extended warrenties or sign up for thier stupid gamecard subscription EVERY SINGLE TIME I GO IN!

You guys sell a game for 60 bucks BRAND NEW yet if I trade it in 15 minutes later I only get 20 bucks MAYBE if I'm lucky? WHY? Not to mention you'll then RESELL it for 5 dollars LESS then it is new. Example NASCAR 08 on 360 is 60 bucks BRAND NEW, trade in value $17 you then sell it used for $54.99 ******* RIP OFF!

That's for starters. Should I go on?

rtehrani

i've known some of the people at my store and they do know a great deal about games so its just luck if you get a good employee and that goes for any retail store. i've only seen a few new games sell out of stock completely. even games like halo are in stock all the time. one exception i've seen so far is Rock Band and Guitar Hero. Can't carry as many at one time because of space.

they've changed company policy about reserves and subscriptions. the company had pulled the pressure off of the average employee. we're still supposed to sell them but they won't fire you if you've missed your goals now.

and yes, please go on.

i can continue for him....how bout when i preordered halo 2. plunked down my $70 for the collectors edition. got there about 11:30 and was like the 8th person in line. they had 2 lines, 1 for people who preordered and 1 line for those who didnt. at the strike of midnight guess which line got to go in first??......guess....the line that HADNT preordered. i guess they figured they already got our money and if they made them wait then theyd just go to walmart. man we were heated, talk about me and like 4 other guys around me talkin smack to the manager standing there. he even threatened to give our money back and send us on our way. have never ever preordered or bought a game from them since. oh and once i finally did get it...it wasnt enough that id already bought the game and the collectors edition to boot, they had us all in a line that stopped at 3 different tables to try to get us to buy halo strategy guides and other special edition crap.

If you didn't like your shopping experince, get your money back and go else where. Its as simple as that, You think the money matters to GameStop? They'll just as easily get it from the next person. A Majority of stores ANYWHERE that sell ANYTHING don't give a rats arse about the customer, just whats in the customers wallet. Besides, the majority of customers are morons to begin with.

Other than it's a Xbox 360 website it has one of the best forums for info. If IGN doesn't have their review out I come here to see if Gamespot has one. lvgaming

LOL.

Gamestop is overpriced corporate crap...

alot of times their advise is badrevolution2k6

A lot*

Advice*

And wuhhh?

They give advice...?

[QUOTE="lvgaming"]Other than it's a Xbox 360 website it has one of the best forums for info. If IGN doesn't have their review out I come here to see if Gamespot has one. heretrix

LOL.

lol, oh you meant Gamestop...(just stirring the poT) Well I had some friends that worked there while it was EB and loved it but, when Gamestop took over they quit after a few months. Guess it wasn't as good when EB was around..

[QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

carljohnson3456

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

[QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

DivergeUnify

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

Yup, I hate it when someone attempts to communicate with me when I'm out in public. I wish everyone in the world would stop doing that.

[QUOTE="DivergeUnify"][QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

dotWithShoes

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

Yup, I hate it when someone attempts to communicate with me when I'm out in public. I wish everyone in the world would stop doing that.

I've been going to my EB for 10 years, and my GS for about 5 years now. I don't recall a large problem lol. Most of the employees are competant and usually quickly get me my game and I'm out the door. They don't talk negatively about any consoles, but rather support the games that the customer has interest in. I do think their trade-in values are atrocious, although I never trade my games in and the pricing is set by the company. CJL182

Well if you ever want to treat yourself to some free entertainment go to Gamecrazy and prepare to be impressed by their game knowledge. (sarcasm) Just wish Gamestop would still sell used DVDs here in Las Vegas but, I guess there was a problem with people selling stolen DVDs to Gamestop so they quit.

[QUOTE="dotWithShoes"][QUOTE="DivergeUnify"][QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

monkeytoes61

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

Yup, I hate it when someone attempts to communicate with me when I'm out in public. I wish everyone in the world would stop doing that.

Didn't catch my sarcasm did ya? I personally enjoy it when the person who is ringing up my items has similar interests and shares their thoughts with me. I do it with my customers. I mean, if a customer comes into my store and is friendly, I'm gonna talk to em and attempt to help them find exactly what they want. Customers that come in and act like arses, well.. lets say they get exactly what they give.

The Gamestop I go to is full of competent employees. They all seem to know a decent amount about video games and the industry in general.

I really want to see one of these crappy Gamestop you all seem to have. Sounds like fun. :lol:

The Gamestop I go to is full of competent employees. They all seem to know a decent amount about video games and the industry in general.

I really want to see one of these crappy Gamestop you all seem to have. Sounds like fun. :lol:

Not-A-Stalker

[QUOTE="DivergeUnify"][QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

dotWithShoes

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

Yup, I hate it when someone attempts to communicate with me when I'm out in public. I wish everyone in the world would stop doing that.

Oh, no that's not what I said. I said I wish fanboy gamestop employees would not talk to me unless I ask them a question :|

[QUOTE="dotWithShoes"][QUOTE="DivergeUnify"][QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

DivergeUnify

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

Yup, I hate it when someone attempts to communicate with me when I'm out in public. I wish everyone in the world would stop doing that.

Oh, no that's not what I said. I said I wish fanboy gamestop employees would not talk to me unless I ask them a question :|

My pardons on that, didn't see your first post in the quote chain. Irratating(sp?) last few days got me jumpy I guess. I have personally never seen any of these 'fanboys' work at the GameStop's I go to. I guess because I know all the people who work at the stores around here.

[QUOTE="carljohnson3456"][QUOTE="DivergeUnify"]

They have fanboys that get pissed off too easily

I was talking to my friend and i'm like "na, I'm not gonna reserve Brawl, no point" and the ass walks over like he's some big pro hotshot golfer and starts trying to lecture me about how it's going to be sold out...

DivergeUnify

lol Yeah I traded in Halo 3 like two weeks after I bought it and the guy behind the counter was like, "Question is: why would you want to trade it in?"

:lol:

But that was just a Fluke thing because most of the time they don't even talk to me except to say "May I help you with anything?" or "Do you need help with anything?" my response to both of those questions is no I'm just looking then later I go up and ask to preorder.

I enjoy GameCrazy more.

I don't believe alot of the GameStop employees know what they're even talking about half the time. And they are mostly Xbox 360 Fanboys they insult PS3 users, which is not professional when they are running a game store.

PSYB0RG1

a frind of mine works at gamestop. I usually just buy I dont trade in. If I trade I trade with Blockbuster $36>>>>$15.

I have only had one issue w/ Gamestop. I wanted to buy a game that was onsale the used game of the week. I was Gears of War and I believe it was supposed to be 25, well the guy wrang it upit was 54. I told him according to the add in the paper it was supposed to be 25. he said oh thats not valid anymore the new prices on the game changes tomorrow. I showed him the add and it clearly said it was good untill the end of the day. he didnt budge and niether did the manager, so i left

LOL! Where to begin?

96 percent of the employees REGARDLESS of which branch I go to know next ot NOTHING about the games, or consoles they are usually just people who need a job.

When they DO offer advice it's usually ONE SIDED and based SOLELY on thier interests and not of the customers.

For a videogame store to have LESS quantity of a hot title then say a walmart or Best Buy is pretty sad. Why should I go to a specialty store if they don't have what I'm looking for?

Employees will FORCE customers to preorder titles, buy extended warrenties or sign up for thier stupid gamecard subscription EVERY SINGLE TIME I GO IN!

You guys sell a game for 60 bucks BRAND NEW yet if I trade it in 15 minutes later I only get 20 bucks MAYBE if I'm lucky? WHY? Not to mention you'll then RESELL it for 5 dollars LESS then it is new. Example NASCAR 08 on 360 is 60 bucks BRAND NEW, trade in value $17 you then sell it used for $54.99 ******* RIP OFF!

That's for starters. Should I go on?

thegame1980

Well to be honest I haven't had an issues with them, I bought my first 360 from them before I went and purchased my elite. I have bought numerous games from them and haven't had an issue. I don't like it when they talk to me and try to convince me of stuff, but hey thats their job like any other sales person. The only thing I don't like is they don't give you jack for your used games and thats why I don't return them because I really don't like the idea of them making double profit off of me. All in all they are good they have a wide variety of games and used games to select from so its worth it.

Edit: I think a lot of people in this forum think they know it all, so when they have someone at gamestop trying to help them out or be nice they throw their noses in the air like they are gods or something.

My EB has gotten rid of every person who knew what they were talking about and replaced them with extremely dumb woman with big boobsin low cut tops. darklord888

Truth. I dunno about everyone else, but hot women are nice and all at a restaraunt or clothing store, but when I go to a specialty store like Gamestop, Bass Pro Shop, etc, I want product knowledge, not eye candy. If I ask about the release date of Madden '09, you shouldn't have to consult a book, you should just know it. If I ask you when Starcraft is slated to be released, you shouldn't have to ask me "which system is that coming out for?" That was my favorite, she probably thought my jaw dropped from her cleavage instead of her ignorance.

its the best place for video games...i just don't buy consoles or trade in my games to themmlbslugger86

Oh, HELLS no. It's nowhere near the best place. Hell, I'd rather buy my stuff from Best Buy than to set foot in one of those crap stores.I know of several places where I live that are far superior places to buy video games..

Here's my list:

1. Used games are way over priced

2. Used games are bought at an unfairly low price

3. Workers are pretty annoying with "you got anything for trade?" or "C'mon, I KNOW you want to reserve this!!!"

4. Increasing prices on used games whenever they actually have a good sale on (like B2G1, etc)

gecko_hawaii13

I bought MGS4, played and beat it in 6 days, and sold it to a buddy. Had I bought it used, I would have basically rented it from EB with my reciept and returned it on the 6th day within their 7 day window, and got my full amount back on my Visa.

I did the same thing with dozens of games, and they never complain about it. How can they? It's printed right on the reciept.

To quote the manager at one of the gamestops where I live while a customer is asking about buying a 360 "UGH, I wouldnt take one if they gave it to me. I'm a Sony girl." This is like 2 months after the PS3 released and it had absolutly nothing in terms of games. On top of that everyone else that works there doesnt know anything about games. The other Gamestop here actually has people who know what they are talking about though.

01/ Some of their used games are overpriced. For example: I remember buying a used copy of Prince of Persia: Warior Within and it was like $17.99. A brand new copy only costs $20. That seems very unfair. I also remember seeing the game Mercenaries (PS2) for $30 (used too). This baffled me because the game is a Greatest Hits title so it should cost $20. Plus the fact that it's used is ridiculous.

02/ A lot of their new copies are already open. A few of my friends (and I experienced it myself, as well) told me stores about how they went to Gamestop, asked for a new game and they went to the back, took out an envolope with the disk and book and placed it in the opened case. This too is very ridiculous because the disk is liable to be scratched in the entire process. If I'm paying full price for a new game, then the least I expect is for it to be contained in its original package.

03/ They put a crap load of stickers on their used games. I can't seem to buy a used game from them without at least 3 or 4 stickers on them. I mean really, is this necessary? I think one sticker with the price will suffice.

04/ I'd also like to mention that I can't buy a used DS game with the book. I don't know if it's just my luck or what but the few used DS games I was gonna buy all did not have the book. If you guys do throw out the book - then stop. But like I said, it could just be me, just thought I'd throw that out there.

I HATE GameStop with a passion...at least the one I go to. I keep going there though because it is the closest place to buy videogames. My friend wanted to get Twilight Princess a few days ago on GC. He went to GameStop and apparently the game was $44.99 USED. The employee told him that this is the best deal ever and it is impossible to find this game at a lower price on the internet. It is like $25 on Amazon :|

As I was buying a 360 game from GameStop one time, I asked an employee if he owned a PS3 just to make BS talk as he was ringing up my game. I guess he thought I wanted to buy a PS3. What I learned from that employee...PS3 can do 2160p :|

I don't know if this is true of all GameStops, but mine is full of liars. Also, a couple of years ago I (stupidly) brought Chrono Trigger to GameStop to sell. The employee quoted that I'd get $12 credit for selling it and then actually told me this was a good deal for an SNES game. I don't know what Chrono Trigger goes for on Ebay nowadays, but when I didn't sell it to GameStop, I went home and checked Ebay that day. It was selling for nearly $80...

My GameStop will do nothing short of lie to their customers.