How many times have you refund games on steam?

Wow that was fast, i have to wait couple days, it even can take up to 14 days !

It's there to increase your confidence in buying games you would otherwise be more uncertain about committing to. Since so many games don't have demo's, 2 hours makes for a great demo. Don't be afraid of it, Valve isn't losing money when you consider how many more games they sell to people that otherwise would never have tried it due to fear of committing to something they were unsure about. I've used the refund pretty regularly since they introduced it and several of them I enjoyed enough to keep....so those were sales I would otherwise never have thought twice about. There's nothing lost on Valve's end.

I wait out the honeymoon period to see if something is actually good and buy games at a discount, so never have nor likely will ever have to use it.

I did refund the rehash that was Battlefield 4 on origin though.

Valve get around 48k refund requests daily apparently.

http://store.steampowered.com/stats/support/