I honestly don't think its hurt them that much. It should have, but it hasn't. There are people who are on their 3+ 360. If my iPod broke 3+ times I'd just call it a loss and go for a Zune or something. But people keep coming back despite the mistakes. The #1 telling sign is that the system is still selling well despite all of the hoopla. I think this would kill anyone else but beacuse its Microsoft, who dominates the PC market with Windows and Office, people may subconsciously feel that they can't escape it so they just tolerate anything as long as MS will replace it for them.
I learned in a class that you don't lose customers for mistakes in your product, but moreso how you deal with displeased customers. If MS had been like, "sucks to be you" I think people would turn on the system. But they extended the warranty and do free replacements. They made a mistake in manufacturing but they dealt with it in a way that hasn't made their customers turn their backs on them.
MrSickVisionz
Couldn't have said it better myself. Sales are clearly not being affected and awesome software is driving these sales.
[QUOTE="kevbo77"][QUOTE="HarlockJC"][QUOTE="kevbo77"]I was just commenting on another topic that the casual market, with the exception of the Wii, is just barely being tapped, so there's still a huge market out there waiting to "jump in," so to speak. And let's be honest, casuals don't go on forums and argue about these things. They see commercials for Halo 3, and GTA IV and say to themselves, "hmm, that looks fun." They don't scower game forums deciding which hardware is more reliable. Ask any true causal what the RROD is, and they'll look at you and say, "RRO what."
HarlockJC
I agree I belive that the casual market has not been fully tapped yet. But I also think that the Wii is going to keep getting a larger and larger piece of it. Why you ask...Well one is the WiiFit I know not much of a game unless your a DDR fan like me. But the Casuals are going to eat it up. Second Mario Kart and Animal Crossing well a number of so called hard core fans don't like these two games very much. It hard not to look at the sales numbers in the EU and Japan these games are going to get even more fans. Then there are games like Brainage and Nintendogs that have sold close or over 5 million copys.
And yes your right it not the boards the casual look at it the news. And there has been a lot of bad news on TV has of late about the RROD. There was a thing on the other day on MSNBC news.
I agree with most of what you're saying. There have been more rumblings on the news outlets about the RROD, but let's be honest, on a well rated MSNBC show like Keith Olberman, MSNBC will get 1 million viewers. How many of those viewers are in the video game market, how many have just gotten up to go to the bathroom, check the fridge, etc? The point I'm trying to make is the the RROD issue is magnified on the forums, and that most casual gamers don't even know of it's existence.
I think it's unconscionable that the 360 shipped with known defects, but I think that the problem has largely been remedied. I think the proper steps have been taken, and I'm glad that I've never had a problem with mine, and I play it a lot.
I hope so mine is a new one. But you think it would have taken them less than 2 years to fix the problem. But what do you do......Not buying the system is not much of a choice but I came close myself to picking up a PS3 just because of this problem. Well that and the amazing PS3 display at Best Buy. Man that a nice setup.
I agree that it took them way to long to fix/address the issue. I think they were just hoping it would kind of go away, but when they started getting huge shipments of bricked consoles back to the warehouse each day, they figured they needed to do something. But I also think it's a testament to the great software that there are actually people out there who are on their 4th, 5th, 6th console. It's inexcusable, but it's pretty amazing nonetheless.
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