At least with user reviews they are more accurate, once they get into the thousands. Sure there are some weird user reviews but you are looking at a minority, that usually has a message even if it's phrased in a funny way.
Destiny 2 on PS4 scored an insanely high 8.5 average from critics. I am way more in line with the 4.9 by users. If you take into account the pricing **** ups and the lootboxes and the ways they lied to the customer? Yeah a 4.9 sounds way more reasonable. In fact imo it was a 3. And that's the problem with many critic reviews: They don't take half the game into account. They don't take into account pricing, options, matchmaking, patching, the way they are treated by the company. Battlefront 2? Got a 6.8 by critics. That's a pretty good game, right? Wrong.
These days critics ONLY review the barebones main gameplay loop (and sometimes add some kind of edgy or controversial comment about their personal opinions on 'minorities' or 'women' to **** up their conclusion (btw thanks for determining what minorities and women want)) and for anything else you will have to look at user reviews.
- Is this game ported well to the PC? Critics won't tell you. Users will tell you.
- Does this game have a server browser? Critics won't tell you. Users will tell you.
- Does this game have a bad microtransaction system? Critics often won't tell you.
- Does this game have odd pricing in different countries? Critics won't tell you.
- Does the company listen to player feedback on this game? Critics won't tell you.
- Is the game unbalanced? Critics won't tell you.
- Does it take long to find a match? Critics won't tell you.
- Are there any bad bugs? Critics don't necessarily catch those.
- The default controls suck but can I change them? Critics will only tell you that the controls suck.
- Is the grind bad in this game? Critics may have been given a reviewer XP boost that they are not made aware of. Etc.
I get that user reviews can be silly but as a PC gamer I find them invaluable and I often trust 10 well written user reviews that explain what they have a problem with, over any critic review. And I have zero problems with review bombing as long as it's not because of some wacko political push (from either side). It's a good way to show potential buyers that there's a problem that critics are likely not talking about. Because that's honestly what critics do a lot: not talk about things that matter to gamers.
Also, a lot of smaller or lesser known games are not even reviewed by critics. Only by users.
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