Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent internet postings concerning the console.

Regards,

Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department

Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

http://consumerist.com/consumer/polls/is-this-playstation-3-too-dusty-to-be-repaired-under-warranty-322858.php#poll_=EDMwQTM

Too dusty. There's something in the PS3 warranty about your cleaning habits?

The poll in the link is really hilarious

"Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

Umm...wow. I clean my PS3 every week and would never let it look like that.PS3Compass

I dust my PS3 off everyday...but, still that thing could've probably been fixed.

[QUOTE="PS3Compass"]Umm...wow. I clean my PS3 every week and would never let it look like that.majadamus

I dust my PS3 off everyday...but, still that thing could've probably been fixed.

Depends if the lack of cleaning resulted in the dust clogging up the circuitry inside and frying it.

Couldn't the person that sent if off or the technician just take out a few minutes of their time to get the dust out...

Wow, how did it get that dusty?

I find it hard to believe that Sony refuse to clean it.

I don't know about repair... but that **** is too dusty to come into my house. Ugh. Does he play the thing outside? In a dustbowl?

It's Pigpen's PS3!

only a fool would let a peich of tech get that dirty..looks like its been in a building site staff area or something..daveg1

If there is nothing wrong with the PS3 other then dust Sony absolutely should repair it for free, regardless of the amount of dust present.

HOWEVER, you really have to wonder why the guy didnt take a damp cloth and run it over the body of the console before sening it out :|

How do you let your console get that frickin dusty? He needs to get some compressed air in a can and clean the **** out of it. It'll probably start working then.

Maybe he should stop playing his console at a construction site.

We now have pictures of the Playstation 3 that Sony refused to repair under warranty because the unit was too dusty. Sony originally claimed that the pictures would not be released without a subpoena, and that the dust presented a threat to their technician's health that could only be alleviated if our tipster paid $150. After our posts, Sony abruptly reversed course and released the pictures to our tipster. Sony's letter, the pictures, and our poll, after the jump.

Thank you for contacting us regarding our Warranty policy as it pertains to the condition of your PLAYSTATION 3 console.

After consultation with legal counsel, SCEA has determined that the photographs of your console as returned to our service center are neither confidential nor private. Consequently, we may lawfully release these photographs to you. Because the photographs are not confidential, we may also release them to media who inquire about your recent internet postings concerning the console.

Regards,

Cindie Smith
Sr. Manager Technical Support, eService & Security
Sony Computer Entertainment America
Consumer Services Department

Is This Playstation 3 Too Dusty To Be Repaired Under Warranty?

xX0LDSCH00LXx

[QUOTE="daveg1"]only a fool would let a peich of tech get that dirty..looks like its been in a building site staff area or something..xX0LDSCH00LXx

a low blow, but still funny.

WTH?! What did that person do? Turn over a vacuum bag on top of that system?Wanderer5

Yeah I kno. I am beginning to think that he did it on purpose.

[QUOTE="PS3Compass"]Umm...wow. I clean my PS3 every week and would never let it look like that.majadamus

I dust my PS3 off everyday...but, still that thing could've probably been fixed.

You really dust your PS3? Thats a little anal. Well maybe if it was used to play games instead of a center peice maybe dust wouldn't gather on it. PS3 owners know about this. Xbox owers don't have to dust cause they actully play games on it so there is no time for dust to gather. Dust gathers on my picture frames cause I don't move them, are you saying that your PS3 is equivalent to a picture frame, just something to be looked at.

But to answerthe question, Yes Sony has the right to refuse this console. Who knows what kind of dust this is or where it came from. It could be asbestos, it could have mold. I myself have asthma, and this console screams asthma attack. If the system needs to be fixed because the dust got into the circuits then that would be user error / user misuse, and you would have to flip the bill not Sony. It's almost the same as me dumping a PS3 in some toilet water and saying "Is this to wet to be repaired under warranty? Think about it.

I can't believe that the person who sent it in didn't try to clean it off a bit. I mean how hard is it to just wipe off the outside of the console.

And how the heck did it get so dusty anyway. If a kid is playing that console in an envirnment where a system can accumulate that much dust, I'm guessing that he/she will must have some serious health issues. Looks like whoever owns this PS3 either lives in a mine or a quarry.

I can't believe that the person who sent it in didn't try to clean it off a bit. I mean how hard is it to just wipe off the outside of the console.

And how the heck did it get so dusty anyway. If a kid is playing that console in an envirnment where a system can accumulate that much dust, I'm guessing that he/she will must have some serious health issues. Looks like whoever owns this PS3 either lives in a mine or a quarry.

Fumpa

Yeah I know.. he is very lazy. Its not that hard to clean the PS3.

The funny thing is it really can get that dusty.

I clean my stuff every week... Soon as I wipe my PS3 with a micro fiber cloth... I can see it literally suck the dust out of the air onto it.

In a weeks time there is a thick fluffy layer of dust on it and inside the media card tray.

[QUOTE="majadamus"]

[QUOTE="PS3Compass"]Umm...wow. I clean my PS3 every week and would never let it look like that.player_leo

I dust my PS3 off everyday...but, still that thing could've probably been fixed.

You really dust your PS3? Thats a little anal. Well maybe if it was used to play games instead of a center peice maybe dust wouldn't gather on it. PS3 owners know about this. Xbox owers don't have to dust cause they actully play games on it so there is no time for dust to gather. Dust gathers on my picture frames cause I don't move them, are you saying that your PS3 is equivalent to a picture frame, just something to be looked at.

But to answerthe question, Yes Sony has the right to refuse this console. Who knows what kind of dust this is or where it came from. It could be asbestos, it could have mold. I myself have asthma, and this console screams asthma attack. If the system needs to be fixed because the dust got into the circuits then that would be user error / user misuse, and you would have to flip the bill not Sony. It's almost the same as me dumping a PS3 in some toilet water and saying "Is this to wet to be repaired under warranty? Think about it.

Dude EVERYTHING gathers dust. Its not like your consoles jumps around as you play video games it stays stationary all the time. I mean TVs gather tons of dust and they get used more then any other electronic out there. Using doesnt stop it from gather dust, you just have to maintain it.

[QUOTE="daveg1"]only a fool would let a peich of tech get that dirty..looks like its been in a building site staff area or something..xX0LDSCH00LXx

Thats not the points! I have not touch my PS2 for over a year and I dont see that much Dust! Dude where do you live?

umm, is there a reason why it looks like its sitting on a grill in the 3rd picriver_rat3117

LOL!

Yeah looks like alot of paddies are on the grill. Thats alot of broken PS3's being cooked.

Here we go again..

last time sony refused to fix the DDE in the ps2...

now they refuse to fix their ps3...

if sony can find a way to stick-it to their customers, they will find it..... :(

they could learn a few things from MS about how to stand behind your consoles...

Sony should repair it for it is the fault the owner had no games to play on it.Medic_B

such a fanboy comment. The PS3 has most of the good XBOX 360 games. There are a few exclusives the 360 has to its name and so does the PS3, which are better is a matter of preference.

[QUOTE="Medic_B"]Sony should repair it for it is the fault the owner had no games to play on it.Javy03

such a fanboy comment. The PS3 has most of the good XBOX 360 games. There are a few exclusives the 360 has to its name and so does the PS3, which are better is a matter of preference.

idk... isn't that what reviews are for?

if a game gets reviewed AAA status and another gets a 4.5... are you going to say the one at 4.5 is better becuase you PREFER it?

that's just silly.....