Microsoft needs to recall EVERY Xbox360 to regain the market's trust.

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Zeke129

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#1 Zeke129
Member since 2003 • 11176 Posts

In case you haven't already heard, the Xbox360 is running with a 100% defect rate.

Now, if this happened to an auto manufacturer there would have already been a worldwide recall and hundreds of thousands taking part in a class-action lawsuit. It is disgusting that Microsoft thinks extending the warranty will solve anything, and it's even more disgusting that people are still buying this defective product.

Microsoft knows the dam is leaking, and they think building a new dam in front of it will solve everything. Well, what's going to happen when all that water gets through and the new dam begins leaking again? 6-year warranty? Continuing the exchange circle like this for another 6 years would bankrupt the Xbox division of Microsoft and force the parent company to shut them down.

With Microsoft executives unloading their stock and sites like the Consumerist reporting on these problems, it's only a matter of time before the public wises up to Microsoft's shady business practices.

Microsoft: recall every single Xbox360 ever shipped. Stop production. Fix the console, and begin replacing the defective ones. Make this right.

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apolloluke

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#2 apolloluke
Member since 2006 • 1273 Posts
Yeah cause thats what Sony did when all their PS2's screwed up...
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-Sora

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#3 -Sora
Member since 2004 • 15152 Posts
Yea, i wish they would do a recall, but i don't see it happening since they have dug themselves in so deep.
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XenogearsMaster

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#4 XenogearsMaster
Member since 2007 • 3175 Posts

How much do you think it will cost them?

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Zeke129

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#5 Zeke129
Member since 2003 • 11176 Posts

Yeah cause thats what Sony did when all their PS2's screwed up...apolloluke

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

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-RPGamer-

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#6 -RPGamer-
Member since 2002 • 34283 Posts
Wouldn't mind if they made deals with stores like Gamestop, Best Buy, Walmart etc. that if a user brings in a older model Xbox 360, then take said older model, give them a replacement and ship all defective hardware to us (MS).
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apolloluke

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#7 apolloluke
Member since 2006 • 1273 Posts

[QUOTE="apolloluke"]Yeah cause thats what Sony did when all their PS2's screwed up...Zeke129

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

but my 360 isnt faulty...?

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Snagal123

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#8 Snagal123
Member since 2006 • 3524 Posts
Doing a recall now would do more damage than good, its not going to happen no matter how much you think it should.
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linkhero1

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#9 linkhero1
Member since 2004 • 16489 Posts
Aren't they releasing 360s with Falcon 65nm chips this fall? Wouldn't that fix the overheating since 65nm don't use a lot of power like 90nm.
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Zeke129

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#10 Zeke129
Member since 2003 • 11176 Posts
[QUOTE="Zeke129"]

[QUOTE="apolloluke"]Yeah cause thats what Sony did when all their PS2's screwed up...apolloluke

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

but my 360 isnt faulty...?

You need to read the article. Every Xbox360 is defective - a problem that will eventually lead to a fault. Faults and defects are different.

Back to the auto manufacturer analogy: There could be a defect with the airbag that could make it not deploy. This may only happen in 33% of vehicles, but ALL OF THEM must be recalled to fix the problem. Same thing here.

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SIP_YEK_NOD

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#11 SIP_YEK_NOD
Member since 2004 • 304 Posts

yes, because rounding up every 360 made and trying to fix them all at once would be MUCH more efficient than fixing them if/when they break.[/sarcasm]

what they have done is basically the same as a recall with a "if it aint broke, don't fix it" type of policy. sparing them and the consumer the load/inconvenience of have to send in a console that hasn't failed, and may not fail.

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-RPGamer-

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#12 -RPGamer-
Member since 2002 • 34283 Posts
[QUOTE="Zeke129"]

[QUOTE="apolloluke"]Yeah cause thats what Sony did when all their PS2's screwed up...apolloluke

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

but my 360 isnt faulty...?

Yes it is, read the link, it's faulty by design for everyone with one. What you meant to say is "but my isn't broekn at this time?"

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Tamarind_Face

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#13 Tamarind_Face
Member since 2007 • 2270 Posts

I want the lems to cry like any other faboy here but as a 360 owner, I dont want that to happen. It will totally destroy the xbox image.

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linkhero1

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#14 linkhero1
Member since 2004 • 16489 Posts

yes, because rounding up every 360 made and trying to fix them all at once would be MUCH more efficient than fixing them if/when they break.[/sarcasm]

what they have done is basically the same as a recall with a "if it aint broke, don't fix it" type of policy. sparing them and the consumer the load/inconvenience of have to send in a console that hasn't failed, and may not fail.

SIP_YEK_NOD
If they want me to buy a 360 they better fix the problem because I'm leaning towards a PS3 right now.
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Zeke129

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#15 Zeke129
Member since 2003 • 11176 Posts

yes, because rounding up every 360 made and trying to fix them all at once would be MUCH more efficient than fixing them if/when they break.[/sarcasm]

what they have done is basically the same as a recall with a "if it aint broke, don't fix it" type of policy. sparing them and the consumer the load/inconvenience of have to send in a console that hasn't failed, and may not fail.

SIP_YEK_NOD

A recall isn't mandatory. If a consumer chooses not to send it in, they don't have to. But then Microsoft doesn't have to replace it if it breaks.

A recall is more economically viable than constantly extending the warranty.

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H3llstrike

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#16 H3llstrike
Member since 2006 • 1877 Posts
Over my cold dead body are they taking my 360 as long as it runs i don't care if it's a ticking time bomb that's what 3 year warranty's are for....
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Zeke129

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#17 Zeke129
Member since 2003 • 11176 Posts

Over my cold dead body are they taking my 360 as long as it runs i don't care if it's a ticking time bomb that's what 3 year warranty's are for....H3llstrike

And what's going to happen in 3 years and 4 months when it finally quits? Are you going to accept that you have to buy another one, or will you look elsewhere? (PS3/Wii/new gaming PC)

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SIP_YEK_NOD

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#18 SIP_YEK_NOD
Member since 2004 • 304 Posts
[QUOTE="SIP_YEK_NOD"]

yes, because rounding up every 360 made and trying to fix them all at once would be MUCH more efficient than fixing them if/when they break.[/sarcasm]

what they have done is basically the same as a recall with a "if it aint broke, don't fix it" type of policy. sparing them and the consumer the load/inconvenience of have to send in a console that hasn't failed, and may not fail.

Zeke129

A recall isn't mandatory. If a consumer chooses not to send it in, they don't have to. But then Microsoft doesn't have to replace it if it breaks.

at which point, those who don't currrently have the problem will lose their oportunity to get it fixed within the next couple years should they decide not to send a function console in.

A recall is more economically viable than constantly extending the warranty.

no, even with an infinite warranty against those sorts of problems, AT THE MOST they would only have to replace the systems that do break. right now, they don't have to replace functioning systems. with a recall, they have to replace 100% of the units. with a 3 year warranty, they may only have to replace 33% they may have to replace 100%, but anything less than 100% would mean an advantage to the warranty

if you want to talk about consumer trust, pretend you are buying a car. do you buy the car with a 3 year warranty, or the one with a massive recall and 1 year warranty?

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Zeke129

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#19 Zeke129
Member since 2003 • 11176 Posts

if you want to talk about consumer trust, pretend you are buying a car. do you buy the car with a 3 year warranty, or the one with a massive recall and 1 year warranty?

SIP_YEK_NOD

I steer clear of cars that don't work.

To address your other points (I didn't quote them to save space), Microsoft is going to have to replace nearly 100% of consoles anyways, due to this defect. Not to mention the people who return 2, 3, 10 consoles. (With a recall, you only have to return it once). It may end up being 110% or more of all consoles sold retail that have to be replaced. (Due to repeat returners)

So why not recall, apologize, and use the increased public trust and good PR to make more sales after this whole debacle is over?

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shoeman12

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#20 shoeman12
Member since 2005 • 8744 Posts
[QUOTE="apolloluke"][QUOTE="Zeke129"]

[QUOTE="apolloluke"]Yeah cause thats what Sony did when all their PS2's screwed up...Zeke129

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

but my 360 isnt faulty...?

You need to read the article. Every Xbox360 is defective - a problem that will eventually lead to a fault. Faults and defects are different.

Back to the auto manufacturer analogy: There could be a defect with the airbag that could make it not deploy. This may only happen in 33% of vehicles, but ALL OF THEM must be recalled to fix the problem. Same thing here.

whats the difference between an airbag and a 360 failing? will the 360's failure endanger your life if you're in an accident?
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SIP_YEK_NOD

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#21 SIP_YEK_NOD
Member since 2004 • 304 Posts
[QUOTE="SIP_YEK_NOD"]

if you want to talk about consumer trust, pretend you are buying a car. do you buy the car with a 3 year warranty, or the one with a massive recall and 1 year warranty?

Zeke129

I steer clear of cars that don't work.

To address your other points (I didn't quote them to save space), Microsoft is going to have to replace nearly 100% of consoles anyways, due to this defect. Not to mention the people who return 2, 3, 10 consoles. (With a recall, you only have to return it once). It may end up being 110% or more of all consoles sold retail that have to be replaced. (Due to repeat returners)

And what will they replace the re-called 360s with? how will it be different than what they replace the broken 360s with? they have admitted to, and announced this problem. if they replace consoles with new consoles with the same flaws, it will be insanely bad press.

They are doing what they can right now to keep gamers gaming, and keep people happy. a recall would not make people happy. you would have to choose between losing the oportunity to have your possibly faulty console fixed or sending in a working console. like i said, this warranty is a recall with a "if it aint broke, don't fix it" policy so nobody is left out for having a working console at the point of a recall, and MS doesn't have to scrap 6 million working 360s.

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Zeke129

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#22 Zeke129
Member since 2003 • 11176 Posts

They are doing what they can right now to keep gamers gaming, and keep people happy. a recall would not make people happy. you would have to choose between losing the oportunity to have your possibly faulty console fixed or sending in a working console. like i said, this warranty is a recall with a "if it aint broke, don't fix it" policy so nobody is left out for having a working console at the point of a recall, and MS doesn't have to scrap 6 million working 360s.

SIP_YEK_NOD

I don't the mindset that allows you to sit there and say the Xbox360 "ain't broke".

If millions of Xbox users logged into their accounts and saw a notification that said "Your console has a serious defect that may cause malfunctions. We apologize for any inconviencence this may cause, but we recommend you log on to Xbox.com for return instructions. All returns will be sent express mail so you should recieve a replacement within 5 business days. Again, we would like to apologize and we hope you will continue being a customer. We would hate to lose you. Thank you.", I think people would be willing to send it in. Don't you?

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SIP_YEK_NOD

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#23 SIP_YEK_NOD
Member since 2004 • 304 Posts
[QUOTE="SIP_YEK_NOD"]

They are doing what they can right now to keep gamers gaming, and keep people happy. a recall would not make people happy. you would have to choose between losing the oportunity to have your possibly faulty console fixed or sending in a working console. like i said, this warranty is a recall with a "if it aint broke, don't fix it" policy so nobody is left out for having a working console at the point of a recall, and MS doesn't have to scrap 6 million working 360s.

Zeke129

I don't the mindset that allows you to sit there and say the Xbox360 "ain't broke".

If millions of Xbox users logged into their accounts and saw a notification that said "Your console has a serious defect that may cause malfunctions. We apologize for any inconviencence this may cause, but we recommend you log on to Xbox.com for return instructions. All returns will be sent express mail so you should recieve a replacement within 5 business days. Again, we would like to apologize and we hope you will continue being a customer. We would hate to lose you. Thank you.", I think people would be willing to send it in. Don't you?

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

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Zeke129

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#24 Zeke129
Member since 2003 • 11176 Posts

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

SIP_YEK_NOD

I don't think the system's image can be hurt any more than it already is, sorry.

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deactivated-59d151f079814

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#25 deactivated-59d151f079814
Member since 2003 • 47239 Posts
[QUOTE="apolloluke"][QUOTE="Zeke129"]

[QUOTE="apolloluke"]Yeah cause thats what Sony did when all their PS2's screwed up...Zeke129

There was a problem with the DVD drive which arose while most people's warranties were still in effect. And if your warranty was out, you could fix the problem yourself by turning a screw.

And besides, the PS2's highest reported defect rate was 20%. That's one fifth of the Xbox360's.

but my 360 isnt faulty...?

You need to read the article. Every Xbox360 is defective - a problem that will eventually lead to a fault. Faults and defects are different.

Back to the auto manufacturer analogy: There could be a defect with the airbag that could make it not deploy. This may only happen in 33% of vehicles, but ALL OF THEM must be recalled to fix the problem. Same thing here.

Hehe not a really good analogy because the auto company is required by law to have a recall with that fail rate.. If the xbox360 had a chance of exploding and killing some one then it would run around those lines.,

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CPM_basic

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#26 CPM_basic
Member since 2002 • 4247 Posts
In case YOU haven't heard TC. My launch 360 works perfectly.
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outlawz247

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#27 outlawz247
Member since 2006 • 595 Posts

Where are all the 360 fanboys? This is serious ownage. Studies show thatone unhappy customer tells ten people.

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SIP_YEK_NOD

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#28 SIP_YEK_NOD
Member since 2004 • 304 Posts
[QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

Zeke129

I don't think the system's image can be hurt any more than it already is, sorry.

yes, it can. its damaged in your eyes because you follow the industry, and appear to be quite jaded. if you look at how the mainstream press is reporting the issues, it was a small side-story up intil the "oh noes, 33%" stories started coming out. now with the warranty, they are reporting it as self-dicipline.

still, the mainstream press isn't really picking up on the story. gaming and tech news is all over it, but your average newspaper couldn't care less. game consoles don't sell newspapers.

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outlawz247

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#29 outlawz247
Member since 2006 • 595 Posts

In case YOU haven't heard TC. My launch 360 works perfectly.CPM_basic

The 360 currently has 100% fail rate. It is highly probable your 360 will fail at some point.

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SIP_YEK_NOD

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#30 SIP_YEK_NOD
Member since 2004 • 304 Posts

[QUOTE="CPM_basic"]In case YOU haven't heard TC. My launch 360 works perfectly.outlawz247

The 360 currently has 100% fail rate. It is highly probable your 360 will fail at some point.

the 360 currently has a 33% fail rate. 100% of the units apparently have faults. there is a difference you know

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Zeke129

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#31 Zeke129
Member since 2003 • 11176 Posts

yes, it can. its damaged in your eyes because you follow the industry, and appear to be quite jaded. if you look at how the mainstream press is reporting the issues, it was a small side-story up intil the "oh noes, 33%" stories started coming out. now with the warranty, they are reporting it as self-dicipline.

still, the mainstream press isn't really picking up on the story. gaming and tech news is all over it, but your average newspaper couldn't care less. game consoles don't sell newspapers.

SIP_YEK_NOD

I've seen the 33% return rate news on the CNN ticker, and this has been written about in "popular" newspapers such as the Winnipeg Free Press as well as my own local paper. (Which really counts for nothing, but still)

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xbox360isgr8t

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#32 xbox360isgr8t
Member since 2006 • 6600 Posts
actually ms would lose support, games, credibility, consumers. so they cant do it.
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Heil68

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#33 Heil68
Member since 2004 • 60831 Posts

[QUOTE="H3llstrike"]Over my cold dead body are they taking my 360 as long as it runs i don't care if it's a ticking time bomb that's what 3 year warranty's are for....Zeke129

And what's going to happen in 3 years and 4 months when it finally quits? Are you going to accept that you have to buy another one, or will you look elsewhere? (PS3/Wii/new gaming PC)

I 'll buy another one..400 over 4 years? 133 years for enjoyment..pretty cheap...what are you going to do when Sony' discontinues the 60gb PS3 and doesn't support it any more? What if it breaks down after the warranty? what if, what if...ect
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outlawz247

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#34 outlawz247
Member since 2006 • 595 Posts
[QUOTE="Zeke129"][QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

SIP_YEK_NOD

I don't think the system's image can be hurt any more than it already is, sorry.

yes, it can. its damaged in your eyes because you follow the industry, and appear to be quite jaded. if you look at how the mainstream press is reporting the issues, it was a small side-story up intil the "oh noes, 33%" stories started coming out. now with the warranty, they are reporting it as self-dicipline.

still, the mainstream press isn't really picking up on the story. gaming and tech news is all over it, but your average newspaper couldn't care less. game consoles don't sell newspapers.

Your argument doesn't make sense because customers hate sending and replacing faulty hardware. This is a huge blow to the consumer's trust to the 360.

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Zeke129

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#35 Zeke129
Member since 2003 • 11176 Posts

I 'll buy another one..400 over 4 years? 133 years for enjoyment..pretty cheap...what are you going to do when Sony' discontinues the 60gb PS3 and doesn't support it any more? What if it breaks down after the warranty? what if, what if...ectHeil68

Hold it right there. The PS3 has next to zero problems, so you cannot turn this argument around like that.

And you're in the minority if you'll be willing to keep buying new consoles.

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Heil68

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#36 Heil68
Member since 2004 • 60831 Posts
[QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

Zeke129

I don't think the system's image can be hurt any more than it already is, sorry.

Sony's is pretty stellar nowadays huh? Did they not recoup from the ps2 defects? yea..of course MS cant do it, right?
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Heil68

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#37 Heil68
Member since 2004 • 60831 Posts

[QUOTE="Heil68"]I 'll buy another one..400 over 4 years? 133 years for enjoyment..pretty cheap...what are you going to do when Sony' discontinues the 60gb PS3 and doesn't support it any more? What if it breaks down after the warranty? what if, what if...ectZeke129

Hold it right there. The PS3 has next to zero problems, so you cannot turn this argument around like that.

And you're in the minority if you'll be willing to keep buying new consoles.

Yea you know that for fact 8 months in, right? it wont break down at all huh? no possibilty huh? no returns thus far huh?
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Zeke129

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#38 Zeke129
Member since 2003 • 11176 Posts
[QUOTE="Zeke129"][QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

Heil68

I don't think the system's image can be hurt any more than it already is, sorry.

Sony's is pretty stellar nowadays huh? Did they not recoup from the ps2 defects? yea..of course MS cant do it, right?

Sony's image is pretty good after their E3 07 showing, and not even you can deny that. Microsoft has a longer track record of bad press though, considering all the anti-trust lawsuits and whatnot.

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thinicer

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#39 thinicer
Member since 2006 • 3704 Posts

Now, if this happened to an auto manufacturer there would have already been a worldwide recall and hundreds of thousands taking part in a class-action lawsuit. It is disgusting that Microsoft thinks extending the warranty will solve anything, and it's even more disgusting that people are still buying this defective product.

Microsoft knows the dam is leaking, and they think building a new dam in front of it will solve everything. Well, what's going to happen when all that water gets through and the new dam begins leaking again? 6-year warranty? Continuing the exchange circle like this for another 6 years would bankrupt the Xbox division of Microsoft and force the parent company to shut them down.

With Microsoft executives unloading their stock and sites like the Consumerist reporting on these problems, it's only a matter of time before the public wises up to Microsoft's shady business practices.

Microsoft: recall every single Xbox360 ever shipped. Stop production. Fix the console, and begin replacing the defective ones. Make this right.

Zeke129

Wake up to the real world. Such an operation would cost Microsoft billions. You're talking about all kinds of costs that will be involved. Microsoft will have to recall every Xbox 360 produced, about 12 million or so thus far. They will have to pay for the shipping costs on those and then provide for the disposal or recycling of all that hardware which will result in more costs to their bottom line Then, they will need to send all those Xbox 360 users brand new consoles that will be far less prone to the red ring of death, and they'll have to do it free of charge - once again providing free shipping in the process.

So you're talking about billions of dollars. It does not make any sense fiscally for Microsoft to do this. It is far more cost-effective to just deal with a broken Xbox 360 console on an as-needed basis and then ensure that this particular user gets the console back with components that will be far less prone to failing. This is where the 1 billion costs are coming from.

But now you're talking about a mass recall of all Xbox 360s, and you're using an automobile as a comparison. If something is defective on an automobile, it can result in loss of life since you're driving it. What risk is there to your life playing the Xbox 360? None whatsoever. Therefore, companies ONLY issue product recalls like this if there is a safety concern. Sony did it on their batteries (they can cause fires). Firestone did it on their tires (they can cause CRASHES). You do not issue a mass product recall on product that has the potential to, possibly, one day fail when there is no risk at all to your life. You deal with the situation on a case by case basis.

I think it's completely unreasonable for somebody to expect Microsoft to spend billions of dollars just because you possibly don't want to be a little inconvenienced one day with a dead console. The Xbox 360 has a three year warranty now on that red ring of death, and whether you like it or not it adds value to the console because at least if it fails you CAN get a replacement and hopefully, with Microsoft's new architecture and design changes, it will be more stable and reliable than it was before.

And besides, if Microsoft issues a product recall, then you'll have to send your Xbox 360 in anyway and not be able to play games for possibly a couple of weeks. That's no different than your console failing two months from now and getting replaced by an Xbox 360 with the new architecture.

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taker42

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#40 taker42
Member since 2007 • 1614 Posts
The reason why defects in cars would result in a recall is because it might cause deaths. Comparing this to defective consoles where the worst that could happen is that some bugger somewhere couldn't play his geow for a few days is a tad excessive, no?
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gridops

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#41 gridops
Member since 2007 • 25 Posts

Wow, my 360 is ticking solid for over a year now. I know folks who still have a launch 360 and it works great.

Like others have stated, Sony had a more severe issue with the PS2 and it turned out to be the #1 selling console in history.

All consoles are going to have issues, just like computers do.

The fact that Microsoft is backing their system up with a 3-warranty I'd say is pretty nice; I didn't see Sony do that with their PS2.

Theres no point in trying to start up a witch hunt when your just going to end up at a dead end. Thanks.

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deactivated-600fd0017f1ba

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#42 deactivated-600fd0017f1ba
Member since 2005 • 808 Posts

In case you haven't already heard, the Xbox360 is running with a 100% defect rate.

Now, if this happened to an auto manufacturer there would have already been a worldwide recall and hundreds of thousands taking part in a class-action lawsuit. It is disgusting that Microsoft thinks extending the warranty will solve anything, and it's even more disgusting that people are still buying this defective product.

Microsoft knows the dam is leaking, and they think building a new dam in front of it will solve everything. Well, what's going to happen when all that water gets through and the new dam begins leaking again? 6-year warranty? Continuing the exchange circle like this for another 6 years would bankrupt the Xbox division of Microsoft and force the parent company to shut them down.

With Microsoft executives unloading their stock and sites like the Consumerist reporting on these problems, it's only a matter of time before the public wises up to Microsoft's shady business practices.

Microsoft: recall every single Xbox360 ever shipped. Stop production. Fix the console, and begin replacing the defective ones. Make this right.

Zeke129

Your thread doesn't make any sense, recalls are for safety hazards, so you cant compare it to auto manufacturers...

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Heil68

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#43 Heil68
Member since 2004 • 60831 Posts
[QUOTE="Heil68"][QUOTE="Zeke129"][QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

Zeke129

I don't think the system's image can be hurt any more than it already is, sorry.

Sony's is pretty stellar nowadays huh? Did they not recoup from the ps2 defects? yea..of course MS cant do it, right?

Sony's image is pretty good after their E3 07 showing, and not even you can deny that. Microsoft has a longer track record of bad press though, considering all the anti-trust lawsuits and whatnot.

I thought that too and was hyped to buy a ps3 which I'll prob still do,,,,but ill be dammed if I'm going to rush out and get it because they decide to clean up old stock and discontinue it, then jack the price back up...yea...Stellar corporate image there...what a joke and YOU cant DENY that!
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Zeke129

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#44 Zeke129
Member since 2003 • 11176 Posts

The reason why defects in cars would result in a recall is because it might cause deaths. Comparing this to defective consoles where the worst that could happen is that some bugger somewhere couldn't play his geow for a few days is a tad excessive, no?taker42

Your argument fails. (As does the poster above you, but quoting the smaller post makes more sense)

If the DVD player in the Dodge Caravan started failing, they'd issue a recall on the vehicles. It wouldn't be able to cause crashes, but it's still a problem that requires taking the whole vehicle in for service.

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outlawz247

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#45 outlawz247
Member since 2006 • 595 Posts
[QUOTE="Zeke129"][QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

Heil68

I don't think the system's image can be hurt any more than it already is, sorry.

Sony's is pretty stellar nowadays huh? Did they not recoup from the ps2 defects? yea..of course MS cant do it, right?

360 defects are even worse than the ps2. I have to admit thoughI've been lucky hatmyps2 is still running without any problems for 4 years. But the 360? The defect is apunch in the face.

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HXCDEW

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#46 HXCDEW
Member since 2005 • 2007 Posts
Microsoft should stop making broken 360s or stick to Windows only.
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Heil68

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#47 Heil68
Member since 2004 • 60831 Posts
[QUOTE="Heil68"][QUOTE="Zeke129"][QUOTE="SIP_YEK_NOD"]

most would. but 5 buisness days to exchange 10 million consoles? if every 360 is bound to fail within 3 years. it would be much easier to replace them on an as-failed basis, with newer technologies going into the longer living consoles. MS would be taking a completely unnessecary financial hit. there is nothing wrong with what they are doing now. a Recall wouldn't help anybody, and would seriously damage the systems image in the mainstream media.

outlawz247

I don't think the system's image can be hurt any more than it already is, sorry.

Sony's is pretty stellar nowadays huh? Did they not recoup from the ps2 defects? yea..of course MS cant do it, right?

360 defects are even worse than the ps2. I have to admit thoughI've been lucky hatmyps2 is still running without any problems for 4 years. But the 360? The defect is apunch in the face.

So yea, only Sony can recover and a mutli billion dollar company cant..right?..go away
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deactivated-600fd0017f1ba

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#48 deactivated-600fd0017f1ba
Member since 2005 • 808 Posts

[QUOTE="taker42"]The reason why defects in cars would result in a recall is because it might cause deaths. Comparing this to defective consoles where the worst that could happen is that some bugger somewhere couldn't play his geow for a few days is a tad excessive, no?Zeke129

Your argument fails. (As does the poster above you, but quoting the smaller post makes more sense)

If the DVD player in the Dodge Caravan started failing, they'd issue a recall on the vehicles. It wouldn't be able to cause crashes, but it's still a problem that requires taking the whole vehicle in for service.

They wouldn't recall the vehicle, they'd replace the radio, let's be realistic here...I mean seriously now

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Zeke129

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#49 Zeke129
Member since 2003 • 11176 Posts

So yea, only Sony can recover and a mutli billion dollar company cant..right?..go awayHeil68

Again your argument makes no sense. Sony DID recover. But Microsoft is the one with the problems now and that's what we're talking about.

And until Microsoft rights their wrongs, I intend to keep talking about it.

They wouldn't recall the vehicle, they'd replace the radio, let's be realistic here...I mean seriously now

acekicka

Ahh, so they'd send a technician to everyone who owns a Caravan? Right. You'd have to take it into a garage and wait for the repairs to be completed. That's called a recall.

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SIP_YEK_NOD

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#50 SIP_YEK_NOD
Member since 2004 • 304 Posts

[QUOTE="taker42"]The reason why defects in cars would result in a recall is because it might cause deaths. Comparing this to defective consoles where the worst that could happen is that some bugger somewhere couldn't play his geow for a few days is a tad excessive, no?Zeke129

Your argument fails. (As does the poster above you, but quoting the smaller post makes more sense)

If the DVD player in the Dodge Caravan started failing, they'd issue a recall on the vehicles. It wouldn't be able to cause crashes, but it's still a problem that requires taking the whole vehicle in for service.

GM didn't recall their chevy ventures with the electric doors until 26 bones were broken. dodge didn't recall their durangos/dakotas for bad ball joints until they were forced to due to over 400 accidents. chevy still hasn't recalled the airbag sensor in their 00-04 impalas that causes the airbag not to function due to bad grounds. they haven't recalled it because an airbag failing to discharge doesn't kill anybody.