Now, if this happened to an auto manufacturer there would have already been a worldwide recall and hundreds of thousands taking part in a class-action lawsuit. It is disgusting that Microsoft thinks extending the warranty will solve anything, and it's even more disgusting that people are still buying this defective product.
Microsoft knows the dam is leaking, and they think building a new dam in front of it will solve everything. Well, what's going to happen when all that water gets through and the new dam begins leaking again? 6-year warranty? Continuing the exchange circle like this for another 6 years would bankrupt the Xbox division of Microsoft and force the parent company to shut them down.
With Microsoft executives unloading their stock and sites like the Consumerist reporting on these problems, it's only a matter of time before the public wises up to Microsoft's shady business practices.
Microsoft: recall every single Xbox360 ever shipped. Stop production. Fix the console, and begin replacing the defective ones. Make this right.
Zeke129
Wake up to the real world. Such an operation would cost Microsoft billions. You're talking about all kinds of costs that will be involved. Microsoft will have to recall every Xbox 360 produced, about 12 million or so thus far. They will have to pay for the shipping costs on those and then provide for the disposal or recycling of all that hardware which will result in more costs to their bottom line Then, they will need to send all those Xbox 360 users brand new consoles that will be far less prone to the red ring of death, and they'll have to do it free of charge - once again providing free shipping in the process.
So you're talking about billions of dollars. It does not make any sense fiscally for Microsoft to do this. It is far more cost-effective to just deal with a broken Xbox 360 console on an as-needed basis and then ensure that this particular user gets the console back with components that will be far less prone to failing. This is where the 1 billion costs are coming from.
But now you're talking about a mass recall of all Xbox 360s, and you're using an automobile as a comparison. If something is defective on an automobile, it can result in loss of life since you're driving it. What risk is there to your life playing the Xbox 360? None whatsoever. Therefore, companies ONLY issue product recalls like this if there is a safety concern. Sony did it on their batteries (they can cause fires). Firestone did it on their tires (they can cause CRASHES). You do not issue a mass product recall on product that has the potential to, possibly, one day fail when there is no risk at all to your life. You deal with the situation on a case by case basis.
I think it's completely unreasonable for somebody to expect Microsoft to spend billions of dollars just because you possibly don't want to be a little inconvenienced one day with a dead console. The Xbox 360 has a three year warranty now on that red ring of death, and whether you like it or not it adds value to the console because at least if it fails you CAN get a replacement and hopefully, with Microsoft's new architecture and design changes, it will be more stable and reliable than it was before.
And besides, if Microsoft issues a product recall, then you'll have to send your Xbox 360 in anyway and not be able to play games for possibly a couple of weeks. That's no different than your console failing two months from now and getting replaced by an Xbox 360 with the new architecture.
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