MS - Worst Customer Service EVER

Dont know what you guys are **** about.

My xbox rrod on me 1,5 weeks ago. And i called Xbox custumor service after that. I only had to tell them the serial number and they had all the details already provided. So they send me some forms i had to fill out and put on a neutral box with the xbox inside it. I called UPS and gave them a number, they picked it up the same day (i called in the morning, they picked it up in the evening). And today UPS brought me a "new" xbox with an apology from microsoft for the delay (1,5 weeks?!what delay ?! i suspected 3 weeks minimum) and a free 1 month xbox live gold.

Iv had to call and Xbox call centre twice, both times about payment problems.

Both times i got a years xbox live gold :D

I've had to phone them about 5 times, and about 4 out of those 5 times they were really kind and helpful. The other one, I just couldn't understand a word the guy as saying.

I've found MS customer service to b pretty good, just a pity I've had to phone them so many times.