As we continue to hear from more and more brand new Xbox One owners who say their disc drives don't work, Microsoft's solution remains the same: contact customer service.Microsoft Has No Clear Solution For Xbox One Disc Drive IssuesIf you got an Xbox One today and your disc drive isn't working, Microsoft has no answer for you yet--they say to contact their customer service. That's unfortunate news for affected gamers who thought there could be a DIY fix for what we're calling, for lack of a catchier name, the 'Disc Drive of Doom,' which prevents Xbox One Blu-ray drives from reading discs. People with faulty units have found themselves greeted by a horrid grinding noise when they attempt to insert games or movies.I first wrote about the issue yesterday morning, and over the past two days, I've received roughly 150 e-mails from people who say their systems were affected. Some sent videos; others just echoed what we've been seeing since the console launched on Friday. Some complained that they'd had to spend hours on the phone waiting for someone from Microsoft customer service to answer.I don't wish anyone a faulty console but beware lems!
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