Rumor: 360 Fall Update will be big trouble

I hope that I will hear the 360 screams before RRODing on me "IM OVERHEATING B****" just incase the update would be a real problem.

realiable source or not, this is the 360 hardware we are talking about. Im afriad with such a huge update, problems might surface.Tjeremiah1988

[QUOTE="lawlessx"]

[QUOTE="tmntPunchout"]I'm not going to update mine soon then.. I still have my card renew my live account but I'll wait. tmntPunchout

that also means you're not going to be online for a while too..the update is mandatory and will happen automatically

Yeah, my live account expired a while ago.. I'm only playing Fallout 3, Fable 2, and GeoW2 campaign though (online at friends house) so live wasn't really necessary and I just didn't reactivate.  I'll update once I see what the final verdict is and if there really is a problem, hopefully someone has ideas on ways to prevent it.  

[quote="Xbox Scene"]A trusted source working as a customer service rep for Microsoft has revealed that there will be some bad drama when the Xbox 360's Fall update hits on November 19th. He says the update could bring the dreaded "three red lights of death" issue roaring back to life.

The rep said that there has always been an influx of calls from owners of bricked Xbox 360s after every major Xbox 360 software update. Most of the complaints come from owners of launch consoles.

"The slick move by Microsoft here is that it's releasing the update on the 19th, just a couple of days after the extended warranty period for launch Xbox 360s end. The owners of these units are headed for some pretty tense times in the weeks to come,"" he said.Zhengi

http://gamingconfidential.blogspot.com/2008/11/ms-rep-fall-update-will-be-big-trouble.html

This is a rumor so far from a rep. I guess we'll find out if this is true on the 19th.

I can't see how a software programme can cause RROD.

meh at least we have the NXE, How's HOME coming along?

Team_Microsoft

Oh, great :roll: I'd better finish Gears of War 2 by then, just in case.Floppy_Jim

Ya i know right Whats your XBL tag?

I really hope that that isn't true.

If it is, then Microsoft just might be the evilest compnay ever.

agentfred

it is :)

So the warranty ends the 19th?

didnt the 360 come out on the 23rd of 2005?

the warranty should end on the 23rd correct?

So the warranty ends the 19th?

didnt the 360 come out on the 23rd of 2005?

the warranty should end on the 23rd correct?

hockeyruler12

Got a new in may registered it, but isnt the warranty from the purchase date?

[QUOTE="Zhengi"]

[quote="Xbox Scene"]A trusted source working as a customer service rep for Microsoft has revealed that there will be some bad drama when the Xbox 360's Fall update hits on November 19th. He says the update could bring the dreaded "three red lights of death" issue roaring back to life.

The rep said that there has always been an influx of calls from owners of bricked Xbox 360s after every major Xbox 360 software update. Most of the complaints come from owners of launch consoles.

"The slick move by Microsoft here is that it's releasing the update on the 19th, just a couple of days after the extended warranty period for launch Xbox 360s end. The owners of these units are headed for some pretty tense times in the weeks to come,"" he said.SgtWhiskeyjack

http://gamingconfidential.blogspot.com/2008/11/ms-rep-fall-update-will-be-big-trouble.html

This is a rumor so far from a rep. I guess we'll find out if this is true on the 19th.

I can't see how a software programme can cause RROD.

Bricking is way more common with the PS3 though

The fact "Rumor" is in a title implies it may not be true.

I hope its not true... Besides, why would the sale rep tell the public this? He'll end up getting fired from MS.

wado-karate

Notice that the sales rep was never identified by name. This was done anonymously, so unless MS can find out which one of their thousands of sales reps talked to GamingConfidential (in the event that this is actually true), I think they'll be okay.

lol

You gotta love the excellent humor that the SDF comes up with.

it is :)zatorys

So let me clarify this.  Microsoft is releasing an update after the end of the warranty expiration date, to intentionally increase the number of RRoDed 360s?  They are actually doing this?  

That's just despicable, granted you are correct.

I'm calling BS, but just to be sure, I'm going to wait for a few weeks just to see if other people's X360s crash :?

Better safe than sorry....

I really hope that that isn't true.

If it is, then Microsoft just might be the evilest company ever.

agentfred

This rumor is from a blogspot? :|

Teh conspirazies!!!!

:roll: seriously, using a blog to try an raise some ire.

Seems fanboys grasp for anything these days.

"A trusted source" :roll:

guess we will all see what happens come the 19th,but im sure haters will make fake reports of RROD anyway.

lawlessx

Sure the dashboard updated is so graphical intensive that will make the GPU overheat again :roll:MojondeVACA

The 360 can't handle miis lololololol -.-'

I kind of find it hard, very hard to believe.

[QUOTE="MojondeVACA"]Sure the dashboard updated is so graphical intensive that will make the GPU overheat again :roll:haris12121212

The 360 can't handle miis lololololol -.-'

I kind of find it hard, very hard to believe.

Its not more power consuming what so ever. It doesnt even get the GPU running fast enough to have the fan on during the dashboard.

This article has zero credibility. Someone claiming to be a "Microsoft Rep" leaking a fake news story to a third-rate blog site? Wooo... yes, a few systems always have trouble with a software update, it has happened to EVERY console this generation - have we forgotten all the PS3s that have stopped playing games after updates? The bricked Wiis? The broken PC and Macs from system updates? Ah, of course.

But what they've done here is turned a rumor of a rather common problem (updates don't always work properly in a small percentage of systems ) and turned it into a stupid scare.

-

I'm a bit confused about why you're even spreading this though TC. I didn't think you had an Xbox 360, Zhengi?

what you saying doesnt work - just because the problems that a ps3 or a Wii have is no way as close to the RROD that the 360 has. its just so well known - so if someone was to say something like in this blog - it shud bring up sum concern, though you cant say that its 100% true you cant say its 100% lie.mgs_freak91

1.  The Xbox didn't come out before the 19th, it came out the 22nd of November.  The PS3 DID come out before the 19th(the 17th).  That certainly seems to be where the bloggers loyalty is.

2.  Software updates don't cause RROD...they may cause problems, but NOT RROD.

3.  Even IF the blogger wasn't a moron and had his dates correct, it wouldn't protect MS from very much as ONLY consoles purchased on launch day or the day after would be affected, so that would be what a half a million consoles?  Why would they be so determined to screw those people and not the ones who bought it 4 days after launch through the holiday season in 2005?  It's all just biased and moronic conjecture from an idiot who doesn't know how to do any critical thinking.

meh..kinda doubt it but we will see

btw I though the 3 lights were supposed to be hardware failures, nothing software related.

what you saying doesnt work - just because the problems that a ps3 or a Wii have is no way as close to the RROD that the 360 has. its just so well known - so if someone was to say something like in this blog - it shud bring up sum concern, though you cant say that its 100% true you cant say its 100% lie.mgs_freak91

I know a technical rep for Microsoft, I actually have a meeting with his boss on Friday. He's bound by a rather serious NDA, there's some stuff he can't talk to me about, even if he'd like to, because not only would he be fired, but there could be legal reprecussions as well. No Microsoft rep is going to risk their job over some comment on a blog site.

Not only that, but why would a firmware update issue cause RROD (three red lights )? The error code for a failed firmware update is E71, and is accompanied by one red light flashing. Any tech rep would know that, hell, anyone who follows the news knows that. During the last firmware upate, Xboxs that did not update properly got one flashing red light and an E71 error message. Microsoft sent those people return coffins.

So no, this "news story" is more scare-mongering, and it simply needs to stop. There is a small chance for ALL electronic devices to fail to update properly. It's a slim chance, but it's there. And yes, it does happen to other consoles, you're implying I'm so kind of "fanboy" for saying that, and yet the biggest firmware update problems this generation have been on the PS3 and PSP. Sony has done quite a few little updates, and people have gotten bricked along the way. that's unfortunate, but it has been the reality, as Sony has done a poor job helping people who get firmware bricked.

-

RROD is a huge issue, absolutely, but it has nothing to do with a firmware update. A general hardware failure related to soldering failing or chips getting burnt-out is a seperate issue from a faulty firmware update causing a system to cease working properly.

-

It's extremely important for people to understand the difference here - ignorance harms the community as a whole. PS3s that got bricked by firmware updates had a *software problem*. Xbox 360s that got bricked during the last firmware updated ha a *software problem*.

-

And, once again, the story linked in the OP has zero credibility. It's common sense to say that there will be a percentage of consoles that don't update properly - every firmware update this generation has bricked at least one device - but starting some massive NXE scare under the guise of a "Microsoft rep" warning? Sounds like Xbox-Scene has poor fact checking, a high desire for page views, or both.

You can't really say Microsoft is all evil and stuff(if this is true) when they're the ones who provided the extended 3 year warranty in the first place. If they were really evil they wouldn't have given a crap about RROD to begin with.

 Since they actually gave an extended 3 year warranty as a result of RROD, you know they care about their customers...

... or maybe they only care about their own image? :twisted:

You can't really say Microsoft is all evil and stuff(if this is true) when they're the ones who provided the extended 3 year warranty in the first place. If they were really evil they wouldn't have given a crap about RROD to begin with.

Since they actually gave an extended 3 year warranty as a result of RROD, you know they care about their customers...

... or maybe they only care about their own image? :twisted:

Inger1

Companies aren't "good" or "evil", they're "profitable" or "unprofitable". Microsoft makes money off of the Xbox 360 via licensing fees. The system has a high attach rate, meaning everything 360 out there is generating a nice amount of money for them, because 360 owners buy a great deal of software. For Microsoft, leaving the RROD unfixed doesn't make a hell of a lot of sense. How many games are you going to buy if your 360 is broken? How many of your friends are you going to recommend the 360 to if MS won't even fix your system?

Of course they care about their image, they also care about their bottom line in the long term. If they didn't offer an extended warranty for the RROD, the Xbox brand would be far weaker than it is today, and MS would be less profitable. I know someone will throw out "but it cost them a billion dollars!". That number *seems* huge, but it's small change compared to the lifetime value of the Xbox line.

[QUOTE="Inger1"]

You can't really say Microsoft is all evil and stuff(if this is true) when they're the ones who provided the extended 3 year warranty in the first place. If they were really evil they wouldn't have given a crap about RROD to begin with.

Since they actually gave an extended 3 year warranty as a result of RROD, you know they care about their customers...

... or maybe they only care about their own image? :twisted:

subrosian

Companies aren't "good" or "evil", they're "profitable" or "unprofitable". Microsoft makes money off of the Xbox 360 via licensing fees. The system has a high attach rate, meaning everything 360 out there is generating a nice amount of money for them, because 360 owners buy a great deal of software. For Microsoft, leaving the RROD unfixed doesn't make a hell of a lot of sense. How many games are you going to buy if your 360 is broken? How many of your friends are you going to recommend the 360 to if MS won't even fix your system?

Of course they care about their image, they also care about their bottom line in the long term. If they didn't offer an extended warranty for the RROD, the Xbox brand would be far weaker than it is today, and MS would be less profitable. I know someone will throw out "but it cost them a billion dollars!". That number *seems* huge, but it's small change compared to the lifetime value of the Xbox line.

technically it didn't cost them a billion dollars, they simply set up a provision of one billion. while by accountancy terms this is cost it is very likely there will be leftover money from this provision

[QUOTE="subrosian"][QUOTE="Inger1"]

You can't really say Microsoft is all evil and stuff(if this is true) when they're the ones who provided the extended 3 year warranty in the first place. If they were really evil they wouldn't have given a crap about RROD to begin with.

Since they actually gave an extended 3 year warranty as a result of RROD, you know they care about their customers...

... or maybe they only care about their own image? :twisted:

st1ka

Companies aren't "good" or "evil", they're "profitable" or "unprofitable". Microsoft makes money off of the Xbox 360 via licensing fees. The system has a high attach rate, meaning everything 360 out there is generating a nice amount of money for them, because 360 owners buy a great deal of software. For Microsoft, leaving the RROD unfixed doesn't make a hell of a lot of sense. How many games are you going to buy if your 360 is broken? How many of your friends are you going to recommend the 360 to if MS won't even fix your system?

Of course they care about their image, they also care about their bottom line in the long term. If they didn't offer an extended warranty for the RROD, the Xbox brand would be far weaker than it is today, and MS would be less profitable. I know someone will throw out "but it cost them a billion dollars!". That number *seems* huge, but it's small change compared to the lifetime value of the Xbox line.

technically it didn't cost them a billion dollars, they simply set up a provision of one billion. while by accountancy terms this is cost it is very likely there will be leftover money from this provision

Correct, what they did was set aside a billion dollars during one quarter. Then, each quarter after that, costs due to 360 repairs are deducted on paper from that billion dollar sum. What that lets them do is make the other quarters after the deduction look more profitable. It's an accounting game, for sure, but trying to explain that to people with no accounting experience is more trouble than it is worth.

The bottom line is that MS, as a business, feels the three year warranty was beneficial to them, or they wouldn't have done it. Brand image? Increase hardware / software sales? Protrection from lawsuits? Whatever it offered, it was worth the cost to them.

Correct, what they did was set aside a billion dollars during one quarter. Then, each quarter after that, costs due to 360 repairs are deducted on paper from that billion dollar sum. What that lets them do is make the other quarters after the deduction look more profitable. It's an accounting game, for sure, but trying to explain that to people with no accounting experience is more trouble than it is worth.

The bottom line is that MS, as a business, feels the three year warranty was beneficial to them, or they wouldn't have done it. Brand image? Increase hardware / software sales? Protrection from lawsuits? Whatever it offered, it was worth the cost to them.

subrosian

if you think that's dificult try explaining them that is more likely that there is going to be leftover money rather then the money they set aside being completly used up :P

it's just near impossible to explain them that one

that is probly the dumbest thing ive read today - you wouldnt care that your "beloved" microsoft is sending an update which can screw up you precious xbox 360? thats just stupid. and you dare insult Sony (HOME) instead? wow - i find that just sad and some form of denial from you lol.mgs_freak91

I have a trusted source working as a customer service rep for Sony that told me the Home update will make the PS3s kill their owners. :roll:

Any source that starts out wtih "A trusted source" should be questioned. Also blogs are not the best place for news. I thought the Cows where harping on that with that Cnet blog and Fable 2.

Is there actually anyone out there with a launch Xbox 360? Really? No RROD ever? Talk about being lucky...Solid_Snake_7

Its bound to ahppen, but MS is testing now as we speak and are probably gonna jump on any cases quicker.-General_Ram-

I forgot that the three year warrnaty would be up soon for lanuch buyers.