So far, who had the WORST customer service/support?

As the topic states. Which one of the following had the worst support or customer service this gen. Please vote from experience and not by what you think.

Sony.
Refused to guruantee I would get a 60 gig ps2 bc unit back even though I was paying out to have it fixed, Luckily me and a friend got together and replaced the hdmi port that had failed in my current one.

Hands down my cable company.

MS, by default, as I haven't had to contact any others :P

Microsoft are the only people I've had to contact.

Hard to say I've only experienced customer service from Sony:

I've gotten 3 different ones, it was within the warranty time though so I didn't have to pay for it. Therefore I can't put my vote on Sony.

MS, by default, as I haven't had to contact any others :P

lundy86_4

Microsoft are the only people I've had to contact.

gameofthering

Hands down my cable company.

sonicare

MS, by default, as I haven't had to contact any others :P

lundy86_4

[QUOTE="lundy86_4"] [QUOTE="gameofthering"]

Microsoft are the only people I've had to contact.

WilliamRLBaker

Hands down my cable company.

sonicare

I'm shocked at the poll results. Are you guys freaking serious!? Microsoft should be winning in the poll for BEST customer service. To say MS has the worst is just plain wrong. That's not opinion. That's fact. When I got my RROD Microsoft had the decency to send me a new 360 for free, and it wasn't even in warranty. You know what Sony said when my PS3 got YLOD? Tough luck, it's your fault not ours, so were're going to charge you quite a lot if you want it repaired. Sony has better customer service than Microsoft my ass.

um...and? you can just say well they are the only one I contacted therefor they suck...if they were amazing customer service it wouldn't matter if they were the only one you contacted. WilliamRLBaker

they are the worst becuase they are the only ones you had to contact, we aretalking about the service not the hardware dudedelta3074

It's a joke guys, hence the smiley at the end :?

I'm shocked at the poll results. Are you guys freaking serious!? Microsoft should be winning in the poll for BEST customer service. To say MS has the worst is just plain wrong. That's not opinion. That's fact. When I got my RROD Microsoft had the decency to send me a new 360 for free, and it wasn't even in warranty. You know what Sony said when my PS3 got YLOD? Tough luck, it's your fault not ours, so were're going to charge you quite a lot if you want it repaired. Sony has better customer service than Microsoft my ass.

burgeg

[QUOTE="burgeg"]

I'm shocked at the poll results. Are you guys freaking serious!? Microsoft should be winning in the poll for BEST customer service. To say MS has the worst is just plain wrong. That's not opinion. That's fact. When I got my RROD Microsoft had the decency to send me a new 360 for free, and it wasn't even in warranty. You know what Sony said when my PS3 got YLOD? Tough luck, it's your fault not ours, so were're going to charge you quite a lot if you want it repaired. Sony has better customer service than Microsoft my ass.

DevilMightCry

Sony.
Refused to guruantee I would get a 60 gig ps2 bc unit back even though I was paying out to have it fixed, Luckily me and a friend got together and replaced the hdmi port that had failed in my current one.

WilliamRLBaker

[QUOTE="DevilMightCry"][QUOTE="burgeg"]

I'm shocked at the poll results. Are you guys freaking serious!? Microsoft should be winning in the poll for BEST customer service. To say MS has the worst is just plain wrong. That's not opinion. That's fact. When I got my RROD Microsoft had the decency to send me a new 360 for free, and it wasn't even in warranty. You know what Sony said when my PS3 got YLOD? Tough luck, it's your fault not ours, so were're going to charge you quite a lot if you want it repaired. Sony has better customer service than Microsoft my ass.

burgeg

[QUOTE="burgeg"]

[QUOTE="DevilMightCry"] Not sure if serious. harshv82

[QUOTE="harshv82"][QUOTE="burgeg"]I'm not sure if you're serious. I'll make it simple for you. My broken 360 got repaired for free. My broken PS3 was charged for. Therefore MS has better customer service than Sony. What's not to get?

burgeg

Microsoft was nice to me both times I called them. They even sent me a free headset when they were unable to fix a problem and were very kind on helping me with my account

Sony while nice made me reset my whole account for nothing...

[QUOTE="burgeg"]

[QUOTE="harshv82"] Because it was YOUR xbox not OURS. I've had horrid time with MS customer support. DevilMightCry

I don't know what issues you've had with the 360 that made you have to wait on hold 20-40 minutes each time, but it sure as hell couldn't have been the RROD. Fun fact. With RROD, you don't even have to pick up the phone to arrange your repair. You can arrange it all quickly and easily online. By the way with regards to you having to return 5 360s, that has nothing to do with customer service. That has to do with crappy hardware. Personally I've only had to return one 360 though.

They have both been good to me, I'll give Microsoft the better service though because they let me do everything online, so I don't have to try and understand their employees from India.

[QUOTE="DevilMightCry"][QUOTE="burgeg"]Everyone gets their 360 repaired for free from RROD. Not just me. For something as common as YLOD, it's ridiculous Sony didn't take the same stance for the PS3's massive hardware issue.

burgeg

I don't know what issues you've had with the 360 that made you have to wait on hold 20-40 minutes each time, but it sure as hell couldn't have been the RROD. Fun fact. With RROD, you don't even have to pick up the phone to arrange your repair. You can arrange it all quickly and easily online. By the way with regards to you having to return 5 360s, that has nothing to do with customer service. That has to do with crappy hardware. Personally I've only had to return one 360 though.

Sony.
Refused to guruantee I would get a 60 gig ps2 bc unit back even though I was paying out to have it fixed, Luckily me and a friend got together and replaced the hdmi port that had failed in my current one.

WilliamRLBaker

M$ worst i've ever dealt with.

The only one I've dealt with is Nintendo for the DS Lite crack. They ended up saying it wasn't cracked (one could clearly see the hairline crack on the hinge) and sent it back to me. A day or two after getting it back, the entire hinge broke off :(.

Service?

MS, no contest. When my PS3 had the Red Screen of Death, I got a new one in a month. When my 360 broke, it took 2 months for them to get the NOTICE.

All of them suck. I really don't feel like talking to Indians who speak broken English over the phone.

Jebus213

Well that's, a nice and considerate answer......

For the question I have top go with Sony. When my Xbox 360 broke, Customer Service got me a new one for free, and when I couldn't log into live They helped me by telling me calmly that a couple of people couldn't

When I called Sony CS It was asking them about why I couldn't login to PSN (This was when it was hacked) and I think the dude was so tired of hearing that question he was on the verge of telling me to ""Go **** myself" although I guess I shouldn't ask a question that's been asked a bunch of times already.

Wait what !? Microsoft!? I have no words for this...

EA for me, so damn frustrating dealing with them.

I am going to have to go with Dell. My god there customer service is the worst.:evil:

I am going to have to go with Dell. My god there customer service is the worst.:evil:

pppjjj

oi, been there, done that. like battleing a fire-breathing dragon with a book of matches.

My only experience with Nintendo is them fixing our wii when it was out of warranty for absolutely free. I haven't had problems with anything else really.

Dell. On on month 3 now still in long discussion with then for getting my 2nd system replacement wrong.

Microsoft is the only one I had to contact, but they did what I needed them too very quickly so I can't say anything against that.

Here in Switzerland it's without a discussion Nintendo, I had some very, very bad experiences with Nintendo this gen alone :S

can't pick any because i haven't contacted any. BUt i can see why people are choosing Ms.

I remember there was this thread a little while back made when microsoft offered a 1$ live, but you were unable to cancel it online, you had to call. calling = unneccesary waiting for somethin that could have been done with ease with a click of a button online. anyways, things like this are sure to get people angry.

Microsoft, based on how many times i've had to contact them.

though to be fair, the first time they told me it was normal for my 360 to sound like a jet engine. :P

Microsoft didn't solve problems until they started getting sued by the masses.

I only had to contact Sony, they had great customer support but it would have cost way too much to repair my ps3.