Today I lost all my faith in Microsoft and am seriously thinking of suing them..

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

MS are pimps.

  Oh, I guess I will, I´ve seen cases of Microsoft here in Brazil having to repair the DVD Driver of a foreign 360.

  "Microsoft will repair your console if you try to sue us for money" should be the first line in the 360´s warranty.

  Of all cases that Microsoft here in Brazil got sued because of foreign 360s it lost all, I just was trying to cooperate with them before today.

Dude. Box it back up, make it look as new as you can and sell it on the Brazilian equivalent of craigs list or ebay.

You could actually turn a profit... and screw over some poor excited gamer...It's a win, win if you ask me.

BTW, I am the devil.

You're going to hire a lawyer to get your, what, $400 back?

:lol:
karicha9

My lawyer is my cousin, so I don´t have to pay.

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

conradgeneral

Dude. Box it back up, make it look as new as you can and sell it on the Brazilian equivalent of craigs list or ebay.

You could actually turn a profit... and screw over some poor excited gamer...It's a win, win if you ask me.

BTW, I am the devil.

michaelareb0001

You're going to hire a lawyer to get your, what, $400 back?

:lol:
karicha9

[QUOTE="conradgeneral"]

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

dhjohns

[QUOTE="dhjohns"][QUOTE="conradgeneral"]

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

a-redd

You know how i can tell u r B-S ing, becuase i can smell it coming out of your mouth.

No decent lawyer plays video games, or maybe u r a half a$$ laywer. There are alot of those.

That sucks.  Don't sue them, though.  You probably won't win.

[QUOTE="karicha9"]You're going to hire a lawyer to get your, what, $400 back?

:lol:
TheCrazed420

  Haven´t you listened, my COUSIN is my lawyer, and BTW people here in Brazil got their 360 repaired for much less.

  Microsoft are crying babies, they tag along with anything if you threat their pockets.

  They never anounced launching the 360 here until the day it got launched. And they only mentioned that only Brazilian consoles would be repaired here one month after they had launched it.

  They tossed a pile of S*** over all brazilian owners of 360 that day, and that makes a nice case in the law.

[QUOTE="dhjohns"][QUOTE="conradgeneral"]

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

flazzle

So you have to send it to the states so that it can be sent to Microsoft to be repaired?t2wave

No, I can send it to their repair center but they can´t send it back to me because of the new rules.

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

conradgeneral

[QUOTE="TheCrazed420"][QUOTE="karicha9"]You're going to hire a lawyer to get your, what, $400 back?

:lol:
conradgeneral

  Haven´t you listened, my COUSIN is my lawyer, and BTW people here in Brazil got their 360 repaired for much less.

  Microsoft are crying babies, they tag along with anything if you threat their pockets.

  They never anounced launching the 360 here until the day it got launched. And they only mentioned that only Brazilian consoles would be repaired here one month after they had launched it.

  They tossed a pile of S*** over all brazilian owners of 360 that day, and that makes a nice case in the law.

Excuse me. Your arguement has failed so you are just trying to hurl personal insults. So being a lawyer is failing at life? Hmm can't wait to tell my colleagues this.dhjohns

That is all u r, an ambulance chaser and u can tell ur collegues that.

[QUOTE="conradgeneral"]

[QUOTE="TheCrazed420"][QUOTE="karicha9"]You're going to hire a lawyer to get your, what, $400 back?

:lol:
TheCrazed420

  Haven´t you listened, my COUSIN is my lawyer, and BTW people here in Brazil got their 360 repaired for much less.

  Microsoft are crying babies, they tag along with anything if you threat their pockets.

  They never anounced launching the 360 here until the day it got launched. And they only mentioned that only Brazilian consoles would be repaired here one month after they had launched it.

  They tossed a pile of S*** over all brazilian owners of 360 that day, and that makes a nice case in the law.

  Maybe you are right, I am kinda mad right now about all this. I´ll just talk to my cousin to see what can be done... But it is true that MS has repaired consoles for much less. I am not trying to get their money by going to the court, I am just trying to get my product repaired.

  Even if I had a friend living in the US... asking him/her to ship it back to Brazil wouldn´t be polite (In my Brazilian opinion)

[QUOTE="t2wave"]So you have to send it to the states so that it can be sent to Microsoft to be repaired?conradgeneral

No, I can send it to their repair center but they can´t send it back to me because of the new rules.

Just buy a new 360... Take the old one back the next day to the store and tell them you want your money back. Remember to put it in the same box as the new one.

Also pray that they don't scan the bar code on the back. :P Unless you peal the new one off and stick it on the old one. But then you can't get a repair later on... Unless you do the trick over again. :P

***I am not responsible for what may happen to you, if you try this.***

[QUOTE="dhjohns"]Excuse me. Your arguement has failed so you are just trying to hurl personal insults. So being a lawyer is failing at life? Hmm can't wait to tell my colleagues this.a-redd

That is all u r, an ambulance chaser and u can tell ur collegues that.

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

conradgeneral