Today I lost all my faith in Microsoft and am seriously thinking of suing them..

if you want warranties you have to buy stuff the way it was supposed to.... no importing, no black market, etc

you made a choice... cheaper price over less-risk...

DEAL WITH IT

ps: you have no case
amtentori

Excuse, me I didn´t pay it cheaper, and I paid taxes when I entered Brazil, and the 360 didn´t exist in Brazil July last year, not even import stores.

Read all the text before you post, please.

Well no offense but you need to understand customer service in corporate retail. You can't expect them to pay for out of the country shipping on an item that was purchased in the US. That would probably not be covered under ANY manufactuer's warrenty In addition, it's completely reasonable that you aren't allowed to send it into the place where console's bought in your country are sent to, as your console being defective is not directly their liability. That's what happens when you take risks like that. To me it sounds like they're fully willing to repair your console for free, but under the guidelines set when you purchased it, meaning it was bought in the US, they would pay for you to ship it back to them from the US, and they would pay for the shipping of the console back to you in the US. Companies don't like making exceptions to guidelines, which is what you are asking. Even if you flip the bill to send it to them in the US yourself, they won't flip the bill to send it outside the US, as that is a specification of their warrenty. I'd suggest getting a friend in the US (if you have any you would trust with this) receive the console, and you reimburse your friend to have it shipped to you in Brasil.osusfaith

The thing you all don´t understand is I never tryed to get my console repaired for free! I was willing to pay to have it repaired, even now, but Microsoft says that if I don´t know anyone in the United States I now have a very expensive paperweight on my desk...

*Sighs*

Oh, well if I don´t get it repaired I´ll just have to change the product in my next travel to the States, I have the Best Buy Warranty but they can´t do anything for me here in Brazil either...

[QUOTE="osusfaith"]Well no offense but you need to understand customer service in corporate retail. You can't expect them to pay for out of the country shipping on an item that was purchased in the US. That would probably not be covered under ANY manufactuer's warrenty In addition, it's completely reasonable that you aren't allowed to send it into the place where console's bought in your country are sent to, as your console being defective is not directly their liability. That's what happens when you take risks like that. To me it sounds like they're fully willing to repair your console for free, but under the guidelines set when you purchased it, meaning it was bought in the US, they would pay for you to ship it back to them from the US, and they would pay for the shipping of the console back to you in the US. Companies don't like making exceptions to guidelines, which is what you are asking. Even if you flip the bill to send it to them in the US yourself, they won't flip the bill to send it outside the US, as that is a specification of their warrenty. I'd suggest getting a friend in the US (if you have any you would trust with this) receive the console, and you reimburse your friend to have it shipped to you in Brasil.conradgeneral

The thing you all don´t understand is I never tryed to get my console repaired for free! I was willing to pay to have it repaired, even now, but Microsoft says that if I don´t know anyone in the United States I now have a very expensive paperweight on my desk...

[QUOTE="a-redd"]

[QUOTE="dhjohns"]Excuse me. Your arguement has failed so you are just trying to hurl personal insults. So being a lawyer is failing at life? Hmm can't wait to tell my colleagues this.dhjohns

That is all u r, an ambulance chaser and u can tell ur collegues that.

[QUOTE="osusfaith"]Well no offense but you need to understand customer service in corporate retail. You can't expect them to pay for out of the country shipping on an item that was purchased in the US. That would probably not be covered under ANY manufactuer's warrenty In addition, it's completely reasonable that you aren't allowed to send it into the place where console's bought in your country are sent to, as your console being defective is not directly their liability. That's what happens when you take risks like that. To me it sounds like they're fully willing to repair your console for free, but under the guidelines set when you purchased it, meaning it was bought in the US, they would pay for you to ship it back to them from the US, and they would pay for the shipping of the console back to you in the US. Companies don't like making exceptions to guidelines, which is what you are asking. Even if you flip the bill to send it to them in the US yourself, they won't flip the bill to send it outside the US, as that is a specification of their warrenty. I'd suggest getting a friend in the US (if you have any you would trust with this) receive the console, and you reimburse your friend to have it shipped to you in Brasil.conradgeneral

The thing you all don´t understand is I never tryed to get my console repaired for free! I was willing to pay to have it repaired, even now, but Microsoft says that if I don´t know anyone in the United States I now have a very expensive paperweight on my desk...

If MS is smart they'll just fix your system and avoid going to court. That's usually what happens when people threaten legal action.Timstuff

If MS is smart they'll just fix your system and avoid going to court. That's usually what happens when people threaten legal action.Timstuff

If MS is smart they'll just fix your system and avoid going to court. That's usually what happens when people threaten legal action.Timstuff

[QUOTE="dhjohns"][QUOTE="a-redd"]

[QUOTE="dhjohns"]Excuse me. Your arguement has failed so you are just trying to hurl personal insults. So being a lawyer is failing at life? Hmm can't wait to tell my colleagues this.Eddie5vs1

That is all u r, an ambulance chaser and u can tell ur collegues that.

You know how i can tell u r B-S ing, becuase i can smell it coming out of your mouth.

No decent lawyer plays video games, or maybe u r a half a$$ laywer. There are alot of those.

a-redd

Dude. Box it back up, make it look as new as you can and sell it on the Brazilian equivalent of craigs list or ebay.

You could actually turn a profit... and screw over some poor excited gamer...It's a win, win if you ask me.

BTW, I am the devil.

michaelareb0001

btw i am jesus

DO't get me wrong but i love M$ but it deserves to get sued for that. ANyway seek the press and there will be more poeple by your side, maybe even an Apple or SOny lawyer that you get for free.turgore

DO't get me wrong but i love M$ but it deserves to get sued for that. ANyway seek the press and there will be more poeple by your side, maybe even an Apple or SOny lawyer that you get for free.turgore

What is the opinion of SW on this?

conradgeneral

My opinion is anytime you buy an expensive piece of electronics (be it a TV, a video player, a game console, a computer, etc.) and it breaks it sucks - bad. Anytime the parent company refuses to replace said piece of equipment within a reasonable time period makes it suck all that much worse.

[QUOTE="turgore"]DO't get me wrong but i love M$ but it deserves to get sued for that. ANyway seek the press and there will be more poeple by your side, maybe even an Apple or SOny lawyer that you get for free.dhjohns

I´ll talk to my lawyer and post another thread on this next week, until then Adeus people. 

call them again but then again this sounds extremely fake as I Dont think MS support just hangs up on people support on MS has mixed expiriences though, its all in who you deal with though so call again damnitsupermechakirby

Are you kidding me? MS Support hanged up on my brother, when he demanded to get a hard-drive within days. He called them back.

Edit - By the Way, my 20GB harddrive was defective on launch. A WEEK ago. We we're assured 3-4 business days, so they obviously lied so they could pull a measly $7.50 out of my brother's pocket. Which is sad.

Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.

In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.

Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.

By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)

"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"

"Sir, are you aware that the rules for returning to USs Microsoft has changed"

"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."

"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"

"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"

"Yes, sir"

"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"

"Right, sir"

"And now I can´t get my console fixed because "The Rules Have Changed"?"

"Correct, sir"

"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"

"In Frebuary 20th Sir"

"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"

"That´s why I asked if you have a friend there, sir, don´t you?"

"NO!!!"

"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"

Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.

What is the opinion of SW on this?

conradgeneral

hope you win, my advice to you though, get a ps3 :P

By the way guys, I'm a lawyer for Microsoft, and I work cases like these all of the time. They never end up going to court. I play the 360 all of the time, and I have about 40,000 gamerpoints. I have all the time in the world to post on a game forum and to play my 360. :roll:

[/sarcasm]

(Except for the never going to court, because they NEVER do.)

Heck, I got 2 cents to spend...

First of all, MS is selling a product internationally.  A company doing business internationally has to contend with certain perameters of selling goods and products.  In the US it is called the UCC.  Most countries have similar and mirror codes that set precedent over such transactions and where the US company is doing business with a foreign company, treaties are established that incorporate these UCC-type codes.

So, where MS exposes themselves to breach of warranties, breach of contract, breach of warranty for merchantability, and fitness for use causes of action as found in UCC-type treaties/codes, MS has to contemplate remedies for such matters prior to selling.  In the US, no matter where you bought your 360, it is sent to Texas for repair.  EITHER, MS has to set up means to repair in whatever foriegn jurisdiction they do business, or at the expence of MS, service the product at the established Texas.  This is the cost of doing business internationally.

What I'm saying is, you do "have a case".  I would, however find more people with the red lights issue and consolidate your action.  If it were my case, I'd throw in a fraud count.

1. you're wasting your money.. by the time your lawywer gets done with his fees (if you can even find a lawyer dumb enough to challenge this), you could have bought many, many brand new 360's. 

2. call back.. the problem is ms is outsourcing their customer service to non-english speaking companies.. unfortunately, these folks don't really know what they're talking about..   it took me 3 calls to get to someone who could even speak english well enough to understand my problem....

don't fall for their "changed policy" b.s.... call back  until you get someone who understands you..... it's their way of saying "we don't know how to handle this request"....