http://www.youtube.com/watch?v=aRyRxKlo9-o
did this program also do a show about RRoD?
P.S. as usual, apologies if old.
Video: BBC Attack SONY over PS3 YLoD
This topic is locked from further discussion.
Must be enough of a problem that GameStop will not take systems like this.. There have been multiple emails to stores about these problems.http://www.youtube.com/watch?v=aRyRxKlo9-o
P.S. as usual, apologies if old.
Mystery_Writer
The 360's failure rate is abysmal, but the fact that the clip stated 12,500 consoles got the YLOD is pretty bad as well. And Sony's got a history of screwing over their console owners with stuff like this.
Sony released a counter statement explaining that the program was misleading in terms of what YLOD was caused by, the information was influenced by companies that have competing interests, and that the PS3s they featured were small in number (only 3), one of them being a faulty system (a lemon) and another being altered by the owner.
they attack? no they do a article and show about ylod on ps3...just as they did with RROD, and you'll get cows claiming but the ps3 never breaks down, well if we have to accept 54% from game informer you have to accept 11% from game informer which is still far too big by your guys own logic.
This has been in SW before, and as the consoles we have get older and older, they aren't immune to the effects of time.
Sony released a counter statement explaining that the program was misleading in terms of what YLOD was caused by, the information was influenced by companies that have competing interests, and that the PS3s they featured were small in number (only 3), one of them being a faulty system (a lemon) and another being altered by the owner.
ceruxx
They featured Three PS3's, and one of the three they managed to scrounge up by digging was an altered unit? I guess they had to dig pretty hard.
Next up?
BBC's Next Attack! The Wii's GPU Defect! In the UK, Xbox is fighting like crazy and even reduced the 360's price UNDER the PS3's new slim.
This new BBC show was perfectly timed...and is VERY suspicious.
Here's three links that are very entertaining if one watches this program.
---------------
#1.) WATCHDOG REPAIRS STUNT FALL FLAT (Set up to show it's easy to repair PS3's)
Iain Lee led the charge in this bit, what do we know about 2.) Iain Lee? He's a 360 hardcore fanboy. (LINK)
Why is Iain Lee a 360 Fanboy, because he works for M$ Freelance! (Same Link above, "Iain Lee is employed on a freelance basis by Microsoft. The views in this column are those of the author and not of MSN or Microsoft.")
3.) This BBC show was full of errors, designed to get ratings (LINK) - Watchdog attempts to humiliate Sony, Fails hard article.
--------------
Sadly, not many people are going to research this, bo perhaps this campaign was successful.
Yes, they done a RROD show before.http://www.youtube.com/watch?v=aRyRxKlo9-o
did this program also do a show about RRoD?
P.S. as usual, apologies if old.
Mystery_Writer
I don't think they're attacking the PS3, thats just the BBC. They are meant to be impartial as they are government funded and do not advertise. For years they have always bashed the 360, if you ask me, I would have said they were anti MS and pro Sony with the way their technology journalists report new tech. For them to criticise the PS3 failure rate there must be some issue there.
I think some of you should relax, overall the PS3 failure rate is nowhere near that of what the 360 has. However, if there is an issue, its still worth reporting, it is ok for the PS3 to recieve a little negative press, I dont think any console in history has ever been perfect. If this is the first bit of bad press its had from the BBC then its doing well really.
Sony's response to Watchdog
11th September 2009
Dear XXXX
BBC Watchdog – 17 September 2009
Further to your recent correspondence with our PR agency and parent company, I am writing to respond to your queries in connection with the edition of Watchdog that is scheduled for broadcast on Thursday 17 September 2009. I should state at the outset that we are, of course, disappointed if a small number of our consumers appear to have experienced problems with their PlayStation 3 units outside the manufacturer's warranty period and we take our customer care obligations very seriously. It is for this reason that SCEUK operates a service of out of warranty repair or replacement (replacement with a refurbished unit within 48 hours at the consumer's convenience by courier). To be clear, this service is subsidised by SCEUK, there is no profit made by SCEUK on this service.
You have informed us that this broadcast will include a report concerning faults alleged to affect PlayStation®3 consoles, and SCEUK's policy on out-of-warranty (OOW) repairs. Most importantly, we entirely refute the suggestion that PS3 consoles have an inherent defect or other design issue which is akin to any warranty issue experienced by another console manufacturer. SCEUK has sold 2.5 million consoles in the UK since March 2007 and stands by the quality of its products. Clearly the allegations you propose to air in your program might have the potential to adversely effect Sony Computer Entertainment's reputation for supplying high quality products and customer service and we take very seriously any issues that can impact the public's or our customers' confidence in those products.
From the correspondence to date, I have serious concerns as to the accuracy of these allegations and the likely tone of the Watchdog report. The information that you have provided suggests a fundamental misunderstanding of the technical issues and a mis-characterisation of SCEUK's OOW repairs policy. It is in all parties' interests that your reporting does not contain inaccurate or distorted information and the facts are presented in a manner which is not misleading or exaggerated. I trust the detailed information in this letter will enable the BBC to adopt a more balanced and sober approach to this issue than we have experienced to date.
1. You have indicated that a number of viewers had contacted you to complain about a fault affecting their PS3 systems, whereby "a yellow light appears and their console then stops working – anecdotally called the 'yellow light of death'" (your email of 18 August 2009).
2. You clarified in your letter of 25 August 2009 that the majority of those viewers had experienced problems with the 60GB launch model of the PS3. In that letter, you went on to say that, after examining three PS3 systems that had "displayed symptoms" of this fault, the consultancy noted the presence of higher levels of voids in soldering than would have been expected, in the case of two of those units. Your letter continued: "These voids can be problematic in some cases, but by no means in all cases. In some instances,… these voids can fracture at the inter-metallic interface… If this fracture was to occur on a vital connection, it would stop the console from working. [Consultancy] is of the opinion that this problem [presumably: excessive voiding] has occurred during the manufacturing process and not as a result of consumer use or a thermal effect during use."
3. Your letter went on to say that, in the opinion of three commercial repairers of PS3 systems, the supposed "'yellow light of death' fault is caused by a soldering issue".
4. With respect, neither your letter of 25 August nor any other information you have provided (including the [Consultancy] report) establishes that there is such a thing as a "'yellow light of death' fault". In this regard:
The phrase "yellow light of death" has been adopted by certain members of the online community to describe the situation in which PS3 systems have shut down following the illumination of the yellow light on the PS3's front panel. The yellow indicator is simply a non-specific fault indicator that can be triggered in a range of different circumstances. For example, it could indicate a problem caused or exacerbated by the console's power supply, by overheating, by poor ventilation, by software issues or by any one of a range of issues that may inevitably affect any complex item of consumer electronics.
SCEUK has run searches of its customer complaints/warranty database to identify the number of reports made to it regarding instances of system shutdown or failure in circumstances where the front panel yellow indicator is illuminated. The results show that of all PS3s sold in the UK to date, fewer than one half of one per cent of units have been reported as failing in circumstances where the yellow indicator is illuminated. As Watchdog has a very high awareness amongst the UK audience, it isn't surprising that some people have contacted you with regard to this issue. However we think it is highly unfair to suggest that from an installed base of 2.5 million that the numbers you mention somehow are evidence of a 'manufacturing defect'.
The comparison with other console warranty issues is wholly inappropriate, in circumstances where – as here, and as discussed further below – there is no evidence of a manufacturing voiding defect affecting any PS3s; where the voiding identified by the expert contacted by the BBC is within the tolerance levels set out by the applicable IPC standard; and where that expert analysis considered a sample of only three units and reached no firm conclusions as to the existence of a defect that could be detrimental to device operation.
5. The technical evidence that you have provided to support the assertion that there is a manufacturing defect affecting PS3s comes from two sources. First, you rely on anecdotal reports made by the three repairers whom you have contacted. As discussed further below, evidence provided by organisations of this sort who have a commercial interest in the repair of electronic goods must be treated with caution. Second, you have asked [Consultancy], a respected not-for-profit testing house, to carry out testing on a small number of reportedly failed units. We understand [Consultancy] did not produce a written report and you have provided a summary of your understanding from an interview with the relevant person. As regards the [Consultancy] analysis:
The testing concerned a sample of only three PS3s, which cannot, on any basis, be deemed to be representative of a UK user base of [c. 2.5 million]. One of these had in addition been materially altered by the owner.
The report identified "higher levels of voids than expected" in only two of these three units, which is itself sufficient to suggest that the technical hypothesis set out in your letter of 25 August 2009 (namely, that solder voids cause system failure) is incorrect. If this were the case, wouldn't "higher levels of voids than expected" have been present in all three units?
[Report author] does not indicate the basis on which he considered that voiding at the levels seen – which, by his own admission, in no case exceeded 25 per cent sphere mass – were higher than he expected. In fact, assuming [Report author] is applying IPC standard A-610D (Acceptability of Electronic Assemblies, February 2005), that standard makes clear that "25% or less voiding in a ball x-ray image area" means that the product in question meets the relevant criterion for compliance. Although we have not been given the opportunity to confirm these results, [Report author's] findings appear to show the voiding levels in the consoles he examined to be below industry-accepted levels.
Most importantly, nothing in the report supports the conclusion that voiding was the cause of the problems reported as affecting the units in question. Indeed, the report specifically noted that: "[Report author] could not say if these voids would be detrimental to the device operation, as this can not be determined by x-ray, but he said that they have the potential to be detrimental." The other language that he chose to use (e.g. "These voids can be problematic in some cases, but by no means all cases") is likewise extremely cautious.
6. The BBC simply has no technical basis for asserting that the supposed "yellow light" issue results from a defect in the manufacture of PS3s, in circumstances where the BBC's own technical expert is unwilling or unable to say that voiding (which is, in any event, within recognised industry tolerance) is problematic per se, or that it would have affected device operation in the case of even this small sample of units. All the more so, given the low level of complaints or warranty claims received by SCEUK on this score. Nor does the technical data justify the negative and hostile tone of the planned broadcast.
7. Overall, the allegations outlined in the correspondence to date are simply not substantiated by the technical data collected in support. Given the commercial and reputational harm that unsupported allegations of this sort may do to Sony and the PS3 brand, I would hope that the BBC exercises appropriate caution before leaping to conclusions or creating a "scare" among PS3 users by broadcasting such allegations on national television.
8. Customers who purchase a PS3 benefit from a manufacturer's one-year warranty, which is standard industry practice.
9. If a PS3 develops a fault during the warranty period, the customer can contact SCEUK, who will organise collection and supply of a refurbished unit (typically within 24-48 hours) by courier at the consumer's convenience, free of charge. Under the terms of the warranty, customers are advised to make regular back-ups of the data they have stored on their PS3 and, in particular, to do so before submitting their console for warranty service.
10. Once the warranty period has elapsed, the customer will be charged £128 (inclusive of VAT). This figure reflects the cost of repairing a PS3 to the high standard required and includes a door-to-door courier exchange service and other general administrative costs. SCEUK does not profit from this service; in fact, it operates it at a loss in order to offer customers with OOW PS3s the best price possible.
11. Sony has invested substantially in creating state-of-the-art diagnostic and servicing facilities to support both in-warranty and OOW repairs. As regards the purported solution to the supposed "yellow light" issue adopted by commercial repairers, effecting a reflow correctly, to the required engineering standards and in a properly controlled static-safe environment requires the use of an infra-red BGA soldering station, which must be set up and programmed to run at very specific temperature profiles. Each such station costs tens of thousands of pounds. The diagnostic equipment required to test that the solder has been performed correctly costs a similar amount.
12. Consequently, even if a yellow indicator/system shutdown were triggered by a soldering issue/voiding, it would be misleading for you to suggest to viewers that the basic solder reflow process you describe in your letter to XXXXX of 7 September 2009 is necessarily a reliable procedure when performed in that way, or that it can properly be done cheaply and quickly.
13. Various commercial organisations not authorised by SCEUK provide repairs to PS3s and other consumer electronic devices. For example, [Third-party repair company] – who, you informed us, participated in the "PlayStation Repair Action Team" activity which you recently staged in Great Marlborough Street (see below) – charge customers £103.50 (inclusive of VAT) to repair and return customers' PS3s which (in the company's words) are affected by the "yellow light of death". This figure is only £24.50 less than the cost to the customer of high-quality SCEUK repair, conducted using state-of-the-art equipment. In addition the consumer needs to arrange and bear the cost of getting the console to this organisation.
14. Importantly, it is clear that third party repairers will profit from any public concern that is raised about the reliability of the PS3 (as indicated by the use of language on their websites), and have an interest in criticising SCEUK's after sales service (despite the relatively small price differential in their own service offering). The BBC will therefore doubtless wish to exercise caution before relying on anecdotal evidence, provided by them, concerning the extent or cause of these issues. The "PlayStation Repair Action Team" stunt
15. On 1 September 2009, BBC Watchdog filmed technicians from [Third-party repair company] carrying out repairs to PS3 units affected by the supposed "yellow light" issue. It was emphasised that this service was carried out free of charge, and that SCEUK does not carry out OOW servicing free of charge. For example, as is evident from stills available on the internet, the van in which the technicians worked was clearly labelled: "PlayStation Repair Action Team – SONY charge a fee – let Watchdog repair it for free" (emphasis as original).
16. I would ask you to think very seriously before including this segment in any report that is broadcast:
The premise behind this stunt (i.e., that SCEUK charge a repair fee whereas commercial repairers do not) is demonstrably false. As noted, the commercial repairers who occupied that van, and others like them, do not provide free servicing as a matter of routine. Indeed, their business model involves providing unauthorised servicing at only a minimal discount to the approved servicing provided by SCEUK. The BBC should not allow its agenda to be influenced by third party commercial interests who stand to benefit from revenue generated by repair fees.
It is standard practice for businesses in the electronics and many other consumer products sectors to provide free servicing/repairs only during the warranty period, but to charge for OOW repairs. It is therefore unfair to criticise SCEUK in this way.
The slogan on the van is in any event misleading, in that SCEUK does not charge any fee for in-warranty repairs/replacement.
Further as regards that slogan, if BBC Watchdog is indeed providing PS3 servicing at its own cost, then this is a questionable use of the licence fee, and one which may breach the BBC's Charter. If, on the other hand, the [Third-party repair company] technicians involved in this stunt were, on this occasion, providing their services gratis, then we trust that this segment of the programme, if broadcast, will provide full details to viewers of [Third-party repair company's] usual terms, conditions and pricing, so as to permit viewers fairly to assess to whom they should turn in the event that they require an OOW repair for their PS3.
Finally, this stunt as a whole (and, in particular, the use of the acronym "PRAT") treats with inappropriate levity an issue which may do serious damage to SCEUK and the Sony and PS3 brands. BBC's duty
17. As a publicly-funded broadcaster, the BBC is under a duty to licence-payers to preserve its impartial editorial stance. It also has a duty of fairness towards SCEUK. Should the BBC decide to include an item on the PS3 in the 17 September edition of Watchdog, it will therefore wish to make sure that the issues you have raised in correspondence receive as accurate, fair and balanced a treatment as possible.
18. I regret to say that neither the correspondence to date, nor the "PlayStation Repair Action Team" stunt, have given me much confidence that you are treating this issue fairly. If the report is broadcast in what appears to be its current form, SCEUK will scrutinise its accuracy and will take all necessary steps to protect its reputation and that of the PS3. Unsupported and potentially misleading allegations of the sort that the BBC appears, from the correspondence to date, to be planning to make concerning the reliability of the PS3 could do significant commercial and reputational harm to Sony and its brands. This is particularly so, given the recent, highly successful launch of the new, slimmer model PS3 and the fact that the last quarter of the year is the busiest sales period for the consumer electronics industry.
Yours sincerely,
Ray Maguire,
Senior Vice President and Managing Director UK
http://www.gamesindustry.biz/event.php?event=gca-2009
(unable to quote post or put link in properly as it keeps saying my HTML isn't well formed?)...Anyway, there you go.
[QUOTE="Mystery_Writer"]calling that "attack" is totally a wrong word, they are just telling the truth, is that wrong?? just like rrodhttp://www.youtube.com/watch?v=aRyRxKlo9-o
did this program also do a show about RRoD?
P.S. as usual, apologies if old.
Leo-Magic
While there may be a problem with ps3 hardware, showing only 3 people with defective ps3s one of whom had even tried to repair it himself is hardly proof.
In their letter to the watchdog show, Sony mentioned that lesser than 0.5% of the total number of ps3s in UK had suffered the YLOD. The watchdog show chose to convey that message by saying that nearly 12,500 ps3s have suffered YLODs (which is exactly 0.5% of the UK PS3 install base).
This is just as bad as GI's poll if not even worse.
This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys, don't get so defensive. They have done the same to MS and would do the same to Nintendo if they thought there was something unfair going on.
The customer didn't assemble the PS3, why should they pay so much to fix something that occured through normal use and is obviously a problem with PS3s probably manufactured during a certain period.
Sony's denial of it isn't really a good thing.
sorry but i watched the show and it was extremely biased, i think its almost certain Sony will file a lawsuit against BBC and with good reason. on another note when my PS3 died 3 months outside its warranty sony replaced it free of charge.This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys don't get so defensive. They have done the same to MS and would do the same to Nintendo if they did the same.
Darth_DuMas
Not sure, I haven't heard hardly anything about it anyways. Also 50%, it's bad no doubt but come on man.why is the media making a big deal about this when the 360 has a failure rate of like 50%.....M$ is evil like that man. bribing ppl to complain about these issues...its always a conspiracy with M$.....americans...
Revolution316
[QUOTE="Darth_DuMas"]sorry but i watched the show and it was extremely biased, i think its almost certain Sony will file a lawsuit against BBC and with good reason. on another note when my PS3 died 3 months outside its warranty sony replaced it free of charge.This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys don't get so defensive. They have done the same to MS and would do the same to Nintendo if they did the same.
AGMing
Good luck to Sony then, if what happened to you was the case with everyone, there would be no need for complaint. Using bully tactics against watchdog is just really bad PR.
sorry but i watched the show and it was extremely biased, i think its almost certain Sony will file a lawsuit against BBC and with good reason. on another note when my PS3 died 3 months outside its warranty sony replaced it free of charge.[QUOTE="AGMing"][QUOTE="Darth_DuMas"]
This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys don't get so defensive. They have done the same to MS and would do the same to Nintendo if they did the same.
Darth_DuMas
Good luck to Sony then, if what happened to you was the case with everyone, there would be no need for complaint. Using bully tactics against watchdog is just really bad PR.
when a report is as 1 sided as watchdog was last night then a lawsuit is justified imo.How can you be so sure that it doesn't infact cost that much? In the letter above it is mentioned that even 3rd party repair shops charged over a 100 £ to repair ps3s. However Sony also offers to pick up, fix and deliver the console again within 48 hours. I wouldn't call that overpriced. Also seeing as this seems to be the case for 0.5% of the ps3s I doubt it's caused due to faulty manufacturing processes. Although IMO Sony should offer a 1 year warranty instead of 3 months after fixing OOW ps3s. Considering the amount of money, I'd say they're entitled to it.This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys, don't get so defensive. They have done the same to MS and would do the same to Nintendo if they thought there was something unfair going on.
The customer didn't assemble the PS3, why should they pay so much to fix something that occured through normal use and is obviously a problem with PS3s probably manufactured during a certain period.
Sony's denial of it isn't really a good thing.
Darth_DuMas
[QUOTE="Darth_DuMas"]How can you be so sure that it doesn't infact cost that much? In the letter above it is mentioned that even 3rd party repair shops charged over a 100 £ to repair ps3s. However Sony also offers to pick up, fix and deliver the console again within 48 hours. I wouldn't call that overpriced. Also seeing as this seems to be the case for 0.5% of the ps3s I doubt it's caused due to faulty manufacturing processes. Although IMO Sony should offer a 1 year warranty instead of 3 months after fixing OOW ps3s. Considering the amount of money, I'd say they're entitled to it.This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys, don't get so defensive. They have done the same to MS and would do the same to Nintendo if they thought there was something unfair going on.
The customer didn't assemble the PS3, why should they pay so much to fix something that occured through normal use and is obviously a problem with PS3s probably manufactured during a certain period.
Sony's denial of it isn't really a good thing.
tehpiecemaker
Thats an interesting point. Sony are claiming they aren't making profit from the repair cost though. The 3rd party hardware repair guys definately are, they won't do this for free and they're charging less than the £120.
out of 2.5 million in the uk?The 360's failure rate is abysmal, but the fact that the clip stated 12,500 consoles got the YLOD is pretty bad as well. And Sony's got a history of screwing over their console owners with stuff like this.
svetzenlether
When you have the same fault over and over again, there clearly IS an issue.
I was amazed when I visited my local PC/Tech store. The guy there had piles of broken PS3. I asked him how come he had so many PS and 360, he just said he got about the same of both...and that they came in "waves". Face it PS3 is not "bullet proof", and neither is the 360 is bad now as cows make out. I've had mine for years and nothing wrong with it, I know loads of other ppl too. I imagine BOTH consoles are a lot more reliable now than they were at launch.
when i first heard about this incident i was more like Watchdog is totally blowing it out of proportion because it only happens in 1% of PS3s(ithink). But now that i've thought about it i hope they do blow it out of proportion and exaggerate if it makes Sony want to repair all YLOD incidents without fee or have a better customer service concerning YLOD. I've not had YLOD yet but i dont wanna be screwed over when it does happen. I dont think it really affects sales since they did one on the RROD and the xbox is still selling fine.
edit: maybe Sony does have a reason to be angry.... Watchdog Failed
why is the media making a big deal about this when the 360 has a failure rate of like 50%.....M$ is evil like that man. bribing ppl to complain about these issues...its always a conspiracy with M$.....americans...
Revolution316
Thats because microsoft fix it , sony don´t fix it
[QUOTE="Revolution316"]
why is the media making a big deal about this when the 360 has a failure rate of like 50%.....M$ is evil like that man. bribing ppl to complain about these issues...its always a conspiracy with M$.....americans...
tupapi006
Thats because microsoft fix it , sony don´t fix it
microsoft released a console with a serious design flaw, sony didnt.Isn't the three year warranty only for RROD faults? Every other problem doens't count after the first year. Yeah, but i agree, Sony should give something like that to their customers. But the report reminds me of watching fox news, the information while factual, was manipulated to suit their cause. And even though it was disclosed that the Ian Lee fellow was a xbox fan, i don't see the purpose of having him in the report at all because i read one of his articles, and he is a rampant 360 fanboy.Then Sony if you make great quality products then why not a three year warranty. ;)
PS3_3DO
Edit: Here's the linkto his aritcle.
Would have been interesting to see what the xbox crowd would have been if they did that for the rrod. If they did can anyone link it?http://www.youtube.com/watch?v=aRyRxKlo9-o
did this program also do a show about RRoD?
P.S. as usual, apologies if old.
Mystery_Writer
Hmmm I think the lastest research said it was 2% first year fail rate atm>online poll. Which btw was x5 better than the PS3!why is the media making a big deal about this when the 360 has a failure rate of like 50%.....M$ is evil like that man. bribing ppl to complain about these issues...its always a conspiracy with M$.....americans...
Revolution316
Or wait do you consider an online poll fact but not actual figures?
[QUOTE="Darth_DuMas"]sorry but i watched the show and it was extremely biased, i think its almost certain Sony will file a lawsuit against BBC and with good reason. on another note when my PS3 died 3 months outside its warranty sony replaced it free of charge. what happened to your PS3? did you get YLoD?This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys don't get so defensive. They have done the same to MS and would do the same to Nintendo if they did the same.
AGMing
Isn't the three year warranty only for RROD faults? Every other problem doens't count after the first year. Yeah, but i agree, Sony should give something like that to their customers. But the report reminds me of watching fox news, the information while factual, was manipulated to suit their cause. And even though it was disclosed that the Ian Lee fellow was a xbox fan, i don't see the purpose of having him in the report at all because i read one of his articles, and he is a rampant 360 fanboy.[QUOTE="PS3_3DO"]
Then Sony if you make great quality products then why not a three year warranty. ;)
tok1879
Edit: Here's the linkto his aritcle.
That is correct. The 3 year warranty is only for RROD and E74. Any other failures, like Disc Scratching or other E errors? You are on your own.
[QUOTE="AGMing"][QUOTE="Darth_DuMas"]sorry but i watched the show and it was extremely biased, i think its almost certain Sony will file a lawsuit against BBC and with good reason. on another note when my PS3 died 3 months outside its warranty sony replaced it free of charge. what happened to your PS3? did you get YLoD? yep, it was caused by an overheating problem. if you have a PS3 you will notice that the fan has a few different speeds (to be fair i didn't know this until mine died :D ) i just assumed it was just always super quiet, my 1st PS3 always stayed at the lowest speed and caused the MOBO to cook itself over time.This isn't an attack on the PS3, its about the customer service and the £120 charge for a fix. Sony are acting like its difficult and charging a lot and acting like they don't know what it is, when the these guys at the very least have found a sort of fix for it.
They will and have done the same to MS, for 360s disc scratching if the 360 is moved.
That piece was about Guitar Hero or Rock band and how when you play it apparently you jump about, which can cause damage if the 360 nearby absorbs the jolt causing a disc scratch. Some reason no one mentioned the simple fix of installing the game.
Watchdog is more about customer services. People complain to watchdog and they investigate to see if the complaint is worth mentioning. Overcharging for fixs can be one of them. This isn't the opinion of the BBC, just an investigation from watchdog.
Fanboys don't get so defensive. They have done the same to MS and would do the same to Nintendo if they did the same.
Mystery_Writer
Wel let's compare MS to Sony on this topic.
MS knew there could have been a problem and released anyway.
Sony has not admitted to any design faults, only potential non avoidable manufacturing defects
According to MS, RROD has been as high as 33%, no numbers on E74 to my knowledge
According to Sony, less than 1% of it's user base recieves YLOD
MS protects RROD and E74 for three years on new consoles. All other issues after 1 year aren't covered
Sony covers your equipment for 1 year. Afterwards, depending on the problem, the repair won't be covered.
MS has not assured it's costumers that RROD has been resolved
Sony has assured its customers that there isn't a problem.
Do you think any other piece of electronic has a standard manufac. 3 year warranty? No of course not, its 1 year and then if it breaks you buy a new one. That's how ALL electronics work.Then Sony if you make great quality products then why not a three year warranty. ;)
PS3_3DO
[QUOTE="AGMing"][QUOTE="Mystery_Writer"] what happened to your PS3? did you get YLoD?Mystery_Writeryep, it was caused by an overheating problem. if you have a PS3 you will notice that the fan has a few different speeds (to be fair i didn't know this until mine died :D ) i just assumed it was just always super quiet, my 1st PS3 always stayed at the lowest speed and caused the MOBO to cook itself over time. well mine (bought it near launch) has a quiet fan. I thought it was by design and not a flaw. are u saying launch ps3s have some design problems related to fan speed? not at all it could be that the room that you have your PS3 in is cooler than where i have mine. with all the electronics my room is like server room sometimes lol i dont even need the heating on in winter.
at the end of the day electronics do fail, the YLOD is not a fault itself just an indicator that comes up for a viarity or problems.
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