Xbox 360 disc scratches. Microsoft's fault?

Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. Riverwolf007

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

ms is to blame, they picked out the components. Its normal for billion dollar companies like ms to use the cheapest stuff on the market, they only looking for profits.

Microsoft should ensure they use good quality parts when making the console.SolidSnake35

they rushed the console to get it out a year ahead and contracted everything out to the lowest bidder, so yeah its their fault. xbox1 wasnt rushed and it was pretty good quality except for the frying wire which killed mine, they never sent me a damn letter cus mine wasnt within the date they said the falty ones were from, but the wire killed my xbox anyways.Mandingo101

This is apparently not so much a problem with early consoles. Joystiq reports that "the problem is mostly found in consoles produced in Dec. 2006, and the show estimates that 1 to 2 million units are affected."

I can't believe how much Microsoft has messed up.

Or are Samsung and Hitachi to blame? Isn't the Xbox 360 DVD drive just off the shelf parts?TekkenMaster606

If a company has a defective part, Customer Service should not tell them it was Hitachi or Samsungs fault and dismiss them.  What should happen is they replace the defective part and bill Hitachi or Samsung for defective hardware seperate (that's what dell does, if a part that is supplied from a vendor to put their computers together is defective....dell charges them all the costs to fix all the machines that were affected).  Make no mistake though, MS shouldn't pass the buck to someone else while throwing their hands in the air exclaiming they were innocent......I guess in this case they are hoping people just go away by ignoring them lol.

Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. Riverwolf007

So with that in mind, do you think it was a wise move to release a portable screen with the X360.....after all if a sub woofer or jumping around or perhaps sneezing could cause this problem, what do you think would happen when you have kids taking them on car trips (I mean besides the 3rd degree burns they'll probably suffer touching that machine while it's on...PS3 is just as hot I know)

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. InsaneBasura

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. InsaneBasura

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

I wish I had the confidence in the general public that you have, I know people misuse consumer goods and then say its the manufacturers fault, the courts are filled with lawsuits of people injured or killed through their own stupidity, why would you think its any different in the case of the 360? The study I site is reality.

I have said on many occasions that the 360 is a pretty poor piece of electronics but once again if you want to play the games you buy the warrenty and take your chances. Mine is covered for another two years and I have little doubt that at some point it will get used. I went through three ps2's over the span and haven't cried about it, thats just the way things go.

I don't think people are lying about the 360 problems and I also think it has a very high defect rate, they just have not happened to me yet, and when it does, notice I say when not if, they will fix the thing and send it back to me. Frustrating but not the end of the world and I don't want to miss out on the 360 titles over basically nothing that does not happen with everthing else that I own.

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. darthogre

So with that in mind, do you think it was a wise move to release a portable screen with the X360.....after all if a sub woofer or jumping around or perhaps sneezing could cause this problem, what do you think would happen when you have kids taking them on car trips (I mean besides the 3rd degree burns they'll probably suffer touching that machine while it's on...PS3 is just as hot I know)

[QUOTE="InsaneBasura"]

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. Mandingo101

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

Well better not listen to my surround sound while playing the 360 then huh? :roll: whitetiger3521

[QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: Riverwolf007

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.  

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: whitetiger3521

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.  

[QUOTE="whitetiger3521"]

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: Riverwolf007

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.  

I agree with everything you say.  Although the hardware has horrible life expectancy, it's really hard to ignore all the great games the console has and will have in the future.  X360 could get a lot of people because of the games but lose a lot if they force people to fix the cheap parts in the machine that could have been fixed by Microsoft for a couple dollars per machine.  I seem to remember Japan having the same problem with the original Xbox (rings around the discs)......funny how the exact same thing seems to be happening again.

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. InsaneBasura

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video.

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user.

I hardly consider that video normal use.... That video proves nothing. Who puts tape on their disks? When the machine is on, it is not supposed to be moved. Simple. I followed that procedure, and as a result, have no scratched disks.

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. InsaneBasura

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video.

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user.

Or are Samsung and Hitachi to blame? Isn't the Xbox 360 DVD drive just off the shelf parts?TekkenMaster606

ms is to blame, they picked out the components. Its normal for billion dollar companies like ms to use the cheapest stuff on the market, they only looking for profits.

GermanShepard06

[QUOTE="InsaneBasura"]

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. snyper1982

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video.

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user.

I hardly consider that video normal use.... That video proves nothing. Who puts tape on their disks? When the machine is on, it is not supposed to be moved. Simple. I followed that procedure, and as a result, have no scratched disks.

There's more to the tests than that. And the kid has not moved his console or stuck mtape on it, nor did all those other people in here and other places. Point is that if those rubber things were implemented you would be able to move it all you want, hence faulty hardware.

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: darthogre

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.  

I agree with everything you say.  Although the hardware has horrible life expectancy, it's really hard to ignore all the great games the console has and will have in the future.  X360 could get a lot of people because of the games but lose a lot if they force people to fix the cheap parts in the machine that could have been fixed by Microsoft for a couple dollars per machine.  I seem to remember Japan having the same problem with the original Xbox (rings around the discs)......funny how the exact same thing seems to be happening again.

I agree with everything you say. Although the hardware has horrible life expectancy, it's really hard to ignore all the great games the console has and will have in the future. X360 could get a lot of people because of the games but lose a lot if they force people to fix the cheap parts in the machine that could have been fixed by Microsoft for a couple dollars per machine. I seem to remember Japan having the same problem with the original Xbox (rings around the discs)......funny how the exact same thing seems to be happening again.

darthogre

microsoft can release all the games they want for the 360 but if they dont have the quality hardware then whats the point? Hardware comes first, Software comes second not the other way around.

I blame angry kids kicking their XBox in a fit of rage after being chainsawed on Gears of War.

One of the worst aspects of the whole thing that I see is that like everything else the "casuals" don't know about, the defective rate on the 360 will probably not really hurt its sales too much. Sure, we all know that there are problems and will buy the extended warrenties but its too bad that casuals not knowing any better will buy the thing and not spend the extra $60 to make sure it is playable for the next 3 years. In the long run the TC is absolutley correct it IS M$ fault that this is happening, who else is to blame if you make a substandard product, but consumers have an affect on what happens also.Riverwolf007

Thats because you shouldnt have to buy a warranty to begin with.  

[QUOTE="darthogre"][QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: Riverwolf007

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.

I agree with everything you say. Although the hardware has horrible life expectancy, it's really hard to ignore all the great games the console has and will have in the future. X360 could get a lot of people because of the games but lose a lot if they force people to fix the cheap parts in the machine that could have been fixed by Microsoft for a couple dollars per machine. I seem to remember Japan having the same problem with the original Xbox (rings around the discs)......funny how the exact same thing seems to be happening again.

It's up to the gaming press to inform people of this. But they never do. Afraid or repercussions? 

[QUOTE="TekkenMaster606"]Or are Samsung and Hitachi to blame? Isn't the Xbox 360 DVD drive just off the shelf parts?WilliamRLBaker

Booking films regionally for independent and chain cinemas, as well as handling logistics is hardly a 'key' player.  

[QUOTE="Riverwolf007"]One of the worst aspects of the whole thing that I see is that like everything else the "casuals" don't know about, the defective rate on the 360 will probably not really hurt its sales too much. Sure, we all know that there are problems and will buy the extended warrenties but its too bad that casuals not knowing any better will buy the thing and not spend the extra $60 to make sure it is playable for the next 3 years. In the long run the TC is absolutley correct it IS M$ fault that this is happening, who else is to blame if you make a substandard product, but consumers have an affect on what happens also.whitetiger3521

Thats because you shouldnt have to buy a warranty to begin with.  

Microsoft can't make hardware.Paul_TheGreat

[QUOTE="snyper1982"][QUOTE="InsaneBasura"]

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. elcoholic

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video.

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user.

I hardly consider that video normal use.... That video proves nothing. Who puts tape on their disks? When the machine is on, it is not supposed to be moved. Simple. I followed that procedure, and as a result, have no scratched disks.

There's more to the tests than that. And the kid has not moved his console or stuck mtape on it, nor did all those other people in here and other places. Point is that if those rubber things were implemented you would be able to move it all you want, hence faulty hardware.

The kid allegedly did not move the 360... How do you know he didn't? Because he said so? Sorry, but I don't place the same faith in humans as you do. Most instances of the 360 scratching the disc have been a result of moving the 360 while it is operating. The fact mine has never scratched a disc seems to support that theory as well. It is just not good practice to move something around that has a disc spinning in it at a few thousand RPM's, period. That is just not a smart thing to do regardless of whether or not it will scratch the disc.

[QUOTE="Mandingo101"][QUOTE="InsaneBasura"]

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. Riverwolf007

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

[QUOTE="Riverwolf007"][QUOTE="darthogre"][QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]

[QUOTE="Riverwolf007"][QUOTE="whitetiger3521"]Well better not listen to my surround sound while playing the 360 then huh? :roll: InsaneBasura

The 360 is a woosy console it can't even handle vibrations :lol:. I have my sub right next to my PC and never have any problems :P.

I agree with everything you say. Although the hardware has horrible life expectancy, it's really hard to ignore all the great games the console has and will have in the future. X360 could get a lot of people because of the games but lose a lot if they force people to fix the cheap parts in the machine that could have been fixed by Microsoft for a couple dollars per machine. I seem to remember Japan having the same problem with the original Xbox (rings around the discs)......funny how the exact same thing seems to be happening again.

It's up to the gaming press to inform people of this. But they never do. Afraid or repercussions? 

Or are Samsung and Hitachi to blame? Isn't the Xbox 360 DVD drive just off the shelf parts?TekkenMaster606

I haven't had any disc scratches yet, but if I do I'm going to blame you and not Microsoft.

[QUOTE="Riverwolf007"][QUOTE="Mandingo101"][QUOTE="InsaneBasura"]

[QUOTE="Riverwolf007"]Some drives are defective, but the majority of problems are caused by the end user, Many times people are either putting a sub woofer next to the 360, jumping around next to it, or causing vibrations in some other way and not even aware of what they are doing. I have never had a scratched disk but I lay it flat and am careful when the disk is spinning in the console. Perhaps M$ should have made a more vibration resistant console but if you are careful you won't have any problems until it breaks down from its normal manufacturing defects. (sry a jk I coulden't resist) Buy the extended warrenty and don't move the console while it is running and you should be in good shape. Mandingo101

The majority you say? What kind of study led you to this conclusion? And I guess you haven't seen the video. 

It could and does scratch discs during normal use. Since the DVD drive is faulty I hardly think it's fair to blame the user. 

Microsoft should ensure they use good quality parts when making the console.SolidSnake35

SOny should do that as well since they are a hardware company.

[QUOTE="SolidSnake35"]Microsoft should ensure they use good quality parts when making the console.Fruity_Fantasy

SOny should do that as well since they are a hardware company.

Obviously they have :| 

ms is to blame, they picked out the components. Its normal for billion dollar companies like ms to use the cheapest stuff on the market, they only looking for profits.

GermanShepard06

I blame gamers. They play games and stuff like this happens. I think the solution would be to stop playing games.

Thats a good point somebody should make a thread about that sometime. Maybe in the middle of that thread about MS forcing epic to charge,  someone that can't argue the actual topic can attempt to change it into a different topic.Riverwolf007

[QUOTE="Fruity_Fantasy"]

[QUOTE="SolidSnake35"]Microsoft should ensure they use good quality parts when making the console.whitetiger3521

SOny should do that as well since they are a hardware company.

Obviously they have :| 

How so? Haven't heard about the laptop batteries recently or Ken Kutargi making a statement about how Sony hardware may not be up to par. Or the Ps3 controller randomly having disconnectioning issues?

Sony hasn't learned either and they are "a hardware company"

it already scratched my nhl07 and cod2 games. def_mode

Play Gears of War then.

[QUOTE="whitetiger3521"][QUOTE="Fruity_Fantasy"]

[QUOTE="SolidSnake35"]Microsoft should ensure they use good quality parts when making the console.Fruity_Fantasy

SOny should do that as well since they are a hardware company.

Obviously they have :| 

How so? Haven't heard about the laptop batteries recently or Ken Kutargi making a statement about how Sony hardware may not be up to par. Or the Ps3 controller randomly having disconnectioning issues?

Sony hasn't learned either and they are "a hardware company"

theres no "perfecr company" okay? everyone makes mistakes.

[QUOTE="def_mode"]it already scratched my nhl07 and cod2 games. Fruity_Fantasy

Play Gears of War then.

so it will get scracthed? not a very smart move there bud.