Xbox360 Failure Rate-16%..not 33% or 3%

Miscrosoft said 3%..others said 33% Warranty firm SquareTrade has amassed over 1000 warranty claims for the Xbox 360 and come up with some interesting findings. They have found that the failure rate of Xbox 360 systems is at 16.4%, compared to a 3% rate for the PS3 or the Wii with sample sizes in the high hundreds. The Red ring of Death accounted for 60% of their Xbox 360 failures. The CEO for SquareTade said that in the future we may see an even higher percentage due to prolonged use.

"SquareTrade CEO Steve Abernethy speculated that the future may see an even higher percentage. "It is reasonable to believe these failure rates will increase over time, since the Xbox 360 failure issues tend to increase with prolonged use where overheating appears the main culprit," he said. Abernethy went on to note that while the company didn't track the different variations of the 360, he "would estimate most if not all were the original motherboard."

In taking statistics, the two most important factors are sample size and randomness. By using a pool of over 1000 redeemed warranties, the report's sample size is sufficient. On the other hand, since the sampling was taken from people who have to seek SquareTrade's warranty service out, the possibility exists that the randomness factor could be skewed, leaning towards heavy system users who are more likely to overheat their 360s. This doesn't invalidate the report by any means, but it is worth keeping mind."

this is way lower than the claimed 33% and higher than what MS says itself...

SOURCE

I hope they get this fix. I don't want Microsoft to go out with a whimper.

Xbox360 = Dreamcast (without the 2d fighter)

I hope they get this fix. I don't want Microsoft to go out with a whimper.

Xbox360 = Dreamcast (without the 2d fighter)

Cute_Red_Panda

My 3rd system just died on me. I for one thinks this in buts and I'm very very disappointed in MS

And yet this is only through one warranty firm. They do not do all 360 returns or have any way of tracing all them. Even if it was as low as 16% overall (and this just helps the case that its higher), that is way too high for a consumer electronic. 3% is the highest it should ever be and thats kind of high imo.Dilrod

I mean I agree with you totally its just that the way people talk about it its more like 70-80%.

The 65nm GPU is going to bring it down to 5% or less.

.... this is based off a statistic of only 1000 360's...Silenthps

ummm... yeah that's how statistics works....

The 65nm GPU is going to bring it down to 5% or less.

PS3_3DO

i hope...i have to buy a 360 for too human..

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

"Abernethy went on to note that while the company didn't track the different variations of the 360, he "would estimate most if not all were the original motherboard." gamenux

Something most already knew that it was a design flaw. MS has to rush to get the 360 out to beat Sony.

I want to know why MS said 3%. Were they high? black_awpN1

me too...maybe that 1 billion dollar warranty fixed the problem from M$ perspective...

I want to know why MS said 3%. Were they high? black_awpN1

They are trying to avoid consumer backlash, lawsuits and to make the board of directors and investers happy.

I said once that the failure rate was most likely between 10 and 20 percent. No one wanted to listen.

They still won't.

Cows REALLY want to believe that half of all 360's have broken and been replaced.

The 65nm GPU is going to bring it down to 5% or less.

PS3_3DO

That seems fairly realistic. However, I doubt it is a current statistic. They really need to check the newest machinesSmuggiebear

I bought an Elite right before Christmas that was manufactured in November 2007 and it already died. Opened on Christmas Eve, dead on New Years Eve. The newest machines still suffer.

[QUOTE="PS3_3DO"]

The 65nm GPU is going to bring it down to 5% or less.

SkullboyX

Isnt the trick to finding a Falcon 360 you look at the barcode on the box and if it says 175W (watts) that means it has a Falcon in it?

[QUOTE="Smuggiebear"]That seems fairly realistic. However, I doubt it is a current statistic. They really need to check the newest machinesDilrod

I bought an Elite right before Christmas that was manufactured in November 2007 and it already died. Opened on Christmas Eve, dead on New Years Eve. The newest machines still suffer.

That just means you got a bad system. That happens to everybody.

My 1st Xbox 1 was defective out the box.

The second is still going strong...

And yet this is only through one warranty firm. They do not do all 360 returns or have any way of tracing all them. Even if it was as low as 16% overall (and this just helps the case that its higher), that is way too high for a consumer electronic. 3% is the highest it should ever be and thats kind of high imo.Dilrod

3 percent is too high? WTH? Every electronics have some that fail. It's just inevitable.

.... this is based off a statistic of only 1000 360's...Silenthps

It' a sample (pool) of over 1000 360's. Read up on how statistics work and you will see that they take sample of a population and base there numbers off of that sample. There is no way to track every 360.

From all the people I know with a 360 and the number that had problems I would have to say it is at least 33%. Also you have to look at when they did the study because most recent warranties only are active after M$'s warranty which is 3 years on the RROD.

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

Rogers_Wireless

Just one? More like 4 or 5.

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

Rogers_Wireless

Get it straight! Cow=Sony fans. Lemmings=Microsoft fans. Sheep=Nintendo fans. Hermits=PC fans.;)

[QUOTE="Rogers_Wireless"]

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

gdp72

Get it straight! Cow=Sony fans. Lemmings=Microsoft fans. Sheep=Nintendo fans. Hermits=PC fans.;)

he is saying the cows have broken "360's" he is makin a joke and taking a crack at cows.

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

Rogers_Wireless

[QUOTE="Silenthps"].... this is based off a statistic of only 1000 360's...Cute_Red_Panda

ummm... yeah that's how statistics works....

Exactly doesn't really matter. you could take 1,000,000 360s and it would probably come out pretty close to the same

[QUOTE="Dilrod"]And yet this is only through one warranty firm. They do not do all 360 returns or have any way of tracing all them. Even if it was as low as 16% overall (and this just helps the case that its higher), that is way too high for a consumer electronic. 3% is the highest it should ever be and thats kind of high imo.dkhw

3 percent is too high? WTH? Every electronics have some that fail. It's just inevitable.

3% is the standard when it comes to electronics. I know things break, but I still feel that 3% is pushing the higher acceptance limits.

[QUOTE="gdp72"][QUOTE="Rogers_Wireless"]

i thought it was much higher. it seems like every cow here has a rrod'd 360 :|

the1stfandb

Get it straight! Cow=Sony fans. Lemmings=Microsoft fans. Sheep=Nintendo fans. Hermits=PC fans.;)

he is saying the cows have broken "360's" he is makin a joke and taking a crack at cows.

Only if that was really the case. That's a lemming dreaming.

[QUOTE="dkhw"]

[QUOTE="Dilrod"]And yet this is only through one warranty firm. They do not do all 360 returns or have any way of tracing all them. Even if it was as low as 16% overall (and this just helps the case that its higher), that is way too high for a consumer electronic. 3% is the highest it should ever be and thats kind of high imo.Dilrod

3 percent is too high? WTH? Every electronics have some that fail. It's just inevitable.

3% is the standard when it comes to electronics. I know things break, but I still feel that 3% is pushing the higher acceptance limits.

I don't just mean dropping something, i mean not taking care of the machine, giving it poor ventilation, looking at to much porn...I feel i have revealed too much :(

Even though it wasn't bolded, they said the RROD was only 60% of the 16.4% failure claims.

That puts the RROD at less then 10%. Honestly isn't that bad. Still may wait until this summer for new GPU.

[QUOTE="Dilrod"]

[QUOTE="Smuggiebear"]That seems fairly realistic. However, I doubt it is a current statistic. They really need to check the newest machinesTBoogy

I bought an Elite right before Christmas that was manufactured in November 2007 and it already died. Opened on Christmas Eve, dead on New Years Eve. The newest machines still suffer.

That just means you got a bad system. That happens to everybody.

My 1st Xbox 1 was defective out the box.

The second is still going strong...

Yeah the Elites are very sought out last year and still are very hard to find. :?

I find 16% to be hard to believe... especially after reading this article here

Ok here is something that is sad. MY 20 year old Mitsubishi TV has lasted longer than my brand new 360(2005). Killfox

Well, except the recent Evo X, but we won't talk about that here.

[QUOTE="Killfox"]Ok here is something that is sad. MY 20 year old Mitsubishi TV has lasted longer than my brand new 360(2005). beast667

Well, except the recent Evo X, but we won't talk about that here.

Yes they do. They make some of the best televisions out there next to pioneer. Yeah I do hate that new evo X. Its just fugly.

16% is not even close. Maybe it was a typo and they meant to write 61%. That sounds much closer!gdp72

:roll: yeah...sure and you're smoking what exactly? Just stop, 61% pffft... . This number is probably closer to reality than the 33% floated by some retailers and the sample of 1,000 is statistically solid. 16% is still way too high.

[QUOTE="gdp72"]16% is not even close. Maybe it was a typo and they meant to write 61%. That sounds much closer!JTH_22

:roll: yeah...sure and you're smoking what exactly? Just stop, 61% pffft... . This number is probably closer to reality than the 33% floated by some retailers and the sample of 1,000 is statistically solid. 16% is still way too high.

true, 1000 360 owners polled is statistically solid...

But, think about this - 16% of the roughly 18 000 000 consoles sold = [roughly] 3 MillionRRoD's so far... and counting...

Now, if the actual number is closer to double that percentage (which Microsoft employee/insiders have previously alleged) then... ouch....