360 not connecting over new modem...help!!!

This topic is locked from further discussion.

Avatar image for slidet22
slidet22

887

Forum Posts

0

Wiki Points

0

Followers

Reviews: 5

User Lists: 0

#1 slidet22
Member since 2006 • 887 Posts
I recently chucked my money-hungry cable internet in favor of a locally-based DSL company. It is twice the speed at half the price I was paying thru Charter in the past. The internet works great, but the problem is, my 360 doesn't connect anymore :( Both MS and the DSL company said it is likely the modem. The modem is a speedstream, model 5260. I have to open a port or somethign???not sure. Does anyone know what I can do to resolve the issue aside from getting a new modem? Any help is appreciated. Thanks.
Avatar image for dmn_link
dmn_link

1570

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#2 dmn_link
Member since 2005 • 1570 Posts

Are you using a router? to connect you PC and the 360 at the same time?. If you aren't, i suppose you are plugin and unplugging the cable to your pc and 360 every-time you want to use them, and when you do that, you should disconnect the modem's power every-time you connect it to a different machine. (360 and PC). Also, if you aren't using a router, there's no place to open ports, :roll: so it wont be a port problem.

 If you are using a router, its a different story.:?

Avatar image for y2jg
y2jg

265

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#3 y2jg
Member since 2003 • 265 Posts
RESET the system settings! I forget whats it called but, theres a way to run the xbox like you did when you turn on the system first time. That should do it because when I got my friend online for the first time he used MY modem, and a week later when he got his DSL it wouldn't work. Try it.
Avatar image for slidet22
slidet22

887

Forum Posts

0

Wiki Points

0

Followers

Reviews: 5

User Lists: 0

#4 slidet22
Member since 2006 • 887 Posts

No - I'm not using a router. I also have plugged and unplugged it and everything, I just cannot get it to connect. When I test the settings it will:

1) Typically connect to the ISP (confirmed)

2) Typically connect with DNS (confirmed)

3) MTU fails (I don't even know what MTU stands for).

That's where I'm left. Occasionally, the first two items fail as well. Any ideas what to do? 

Avatar image for slidet22
slidet22

887

Forum Posts

0

Wiki Points

0

Followers

Reviews: 5

User Lists: 0

#5 slidet22
Member since 2006 • 887 Posts

RESET the system settings! I forget whats it called but, theres a way to run the xbox like you did when you turn on the system first time. That should do it because when I got my friend online for the first time he used MY modem, and a week later when he got his DSL it wouldn't work. Try it.y2jg

Wait - so he couldn't connect after switching to DSL? Was he able to connect after resetting everything? 

Avatar image for y2jg
y2jg

265

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

#6 y2jg
Member since 2003 • 265 Posts
yep, but its cable not dsl he has, but it shouldn't matter.