did I just lose 3000 MS points? please help me

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urmomzaman

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#1 urmomzaman
Member since 2008 • 25 Posts

so a month ago I bought 4200 MS points and bought some stuff (I had about 3000 left). I havent been able to play in a month because of exams. I only had 3 weeks of xbox live gold left, so it expired last week. So this morning I renewed my account, only to find that I had no points left! Somebody also threw the box with the code away, so I cant try to renew the points. Is there anything I can do?

Thx

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deactivated-5b31d3729c1fa

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#2 deactivated-5b31d3729c1fa
Member since 2007 • 11536 Posts
you could call microsoft:shock:
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deactivated-5c37d3adcd094

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#3 deactivated-5c37d3adcd094
Member since 2006 • 8362 Posts
Call MS, they'll be able to check your point history, and find out where the points went, and if your claim is valid, they should reimburse you with points.
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Staryoshi87

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#4 Staryoshi87
Member since 2003 • 12760 Posts
Check your download history, maybe someone has been downloading items on your account