I told my xbox live gold subscription to not renew but it did anyways

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

Just call up Microsoft Xbox support. I've had some run-ins like this before and about twenty minutes on the phone each time has saved me tons of time and money in the long run. Their customer service is actually pretty good.

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

wallmart56

No, you didn't tell it not to renew

The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.

If your account was set to auto renew that still means it would renew when your Live subscription was up

Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.

You have to actually have your account setup to not renew. I think you can do this on xbox.com by changing your subscription settings.

[QUOTE="wallmart56"]

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

Jaysonguy

No, you didn't tell it not to renew

The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.

If your account was set to auto renew that still means it would renew when your Live subscription was up

Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.

[QUOTE="Jaysonguy"]

[QUOTE="wallmart56"]

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

wallmart56

No, you didn't tell it not to renew

The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.

If your account was set to auto renew that still means it would renew when your Live subscription was up

Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.

They say that when you sign up, again, you didn't read what you signed up for.

When they asked you if you wanted to renew at that point you said no, that does nothing to change the fact that you were signed up to have the account renew automatically later down the line.

Welcome to the wonderful transaction-riddled "gaming" world that Microsoft envisions. Consider this your baptism.
You used to be able to cancel auto-renew via the xbox website, but they removed that in order to trap more people into auto-renewing.
I suggest you get some tea or coffee before you call the extortion box live service, because you're in for a looooooong call if you simply want to cancel it. I've read people going at it for days or even weeks, but if you threaten with cancelling your XBL account alltogether...they'll start the sweet-talk. Good luck.

And ditch that bastard of a console and get a PS3 or a gaming rig. Good luck.

[QUOTE="wallmart56"]

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

Jaysonguy

No, you didn't tell it not to renew

The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.

If your account was set to auto renew that still means it would renew when your Live subscription was up

Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.

This is one reason why I don't have any credit card information in my xbl account and strictly stick to live cards for renewals and points. Like everyone said though, call microsoft support and try to be friendly, they've always helped me whenever I've had a problem.

This is one reason why I don't have any credit card information in my xbl account and strictly stick to live cards for renewals and points. Like everyone said though, call microsoft support and try to be friendly, they've always helped me whenever I've had a problem.

littlestreakier

You have to select turn auto renew off. Apparently they have the option now on xbox.com, there is also a weird way some MLG site had up to get it off. Something about setting your location to Chicago, etc.

You have to select turn auto renew off. Apparently they have the option now on xbox.comRussellGorall

there is also a weird way some MLG site had up to get it off. Something about setting your location to Chicago, etc.

RussellGorall

I have it off, but I get to the general page here...

https://live.xbox.com/en-US/Account?xr=mebarnav

I have no idea if that will translate and work.

I have it off, but I get to the general page here...

https://live.xbox.com/en-US/Account?xr=mebarnav

I have no idea if that will translate and work.

RussellGorall

[QUOTE="Jaysonguy"]

[QUOTE="wallmart56"]

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

n2play

No, you didn't tell it not to renew

The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.

If your account was set to auto renew that still means it would renew when your Live subscription was up

Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.

Jayson doesn't know how to use tact or how to be nice to others on these forums. A quick look at his post history will show you he is an elitist troll, that feels his opinion is the only right one.

So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.

wallmart56

u need to go to your setings and switch auto renew off.. not in the emails

Well now you know how to turn it off so you don't have this problem again.Sweetbackhair