Microsoft Customer Service?

1. First you talk to a answering machine for 5 minutes before getting transferred to a rep.
2. Then once you get a rep, they speak horrible English because they're in Saudia Arabia. (English is their second language and they can barely speak it.)
3. After 30 minutes on the phone they finally understand that u have xbox problems and u need a new console.
4. You wait a week for a shipping box
5. Ship it out
6. wait another 2 - 3 weeks for a replacement console

Durka durka Xbox Support how can I help you?

Haven't been hearing to many failures lately. I'd say you should be good to go if you buy one now. I don't think one system has a higher chance of failure than the other, but i'd go with the elite if I where you. It's black, you get hdmi, and the hard drive is 120gb, 6 times larger than the premium.Ghost_702

he has to buy the elite because its black?! thats racist lol...but id go with the elite cause it has more memory, the premium has hdmi now i think

I have heard good and bad things about the XBOX360, and i was curious as to how many of you have had a 360 that has broken, and how long it takes to replace if it does. I want to buy one but I am hesitant because of all the failures, also is there more of a chance that a premium system will break rather then the elite?Gally66

well i m in canada, in ontario, it takes a week here. it gets to MS in less then 2 days, and is shipped back to you in less then 2 days. the only thing that makes the wait longer is the weekends, because nothing is shipped. my friend sent his xbox for repairs on monday got it back on friday. if you live in ontario, the 360 are shipped around toronto, like Vaughan, York, etc

oh and also, no repairs are done in canada, if you send your 360 for repair, you get a repaired one or a brand new one, which rarely happens.

1. First you talk to a answering machine for 5 minutes before getting transferred to a rep.
2. Then once you get a rep, they speak horrible English because they're Taliban in Saudia Arabia
3. After 30 minutes on the phone they finally understand that u have xbox problems and u need a new console.
4. You wait a week for a shipping box
5. Ship it out
6. wait another 2 - 3 weeks for a replacement console

FearTheRain

Wow you ignorant retard Taliban in Saudi Arabia? Research some **** about the middle east before saying such junk.

[QUOTE="Gally66"]I have heard good and bad things about the XBOX360, and i was curious as to how many of you have had a 360 that has broken, and how long it takes to replace if it does. I want to buy one but I am hesitant because of all the failures, also is there more of a chance that a premium system will break rather then the elite?SunLord592

well i m in canada, in ontario, it takes a week here. it gets to MS in less then 2 days, and is shipped back to you in less then 2 days. the only thing that makes the wait longer is the weekends, because nothing is shipped. my friend sent his xbox for repairs on monday got it back on friday. if you live in ontario, the 360 are shipped around toronto, like Vaughan, York, etc

oh and also, no repairs are done in canada, if you send your 360 for repair, you get a repaired one or a brand new one, which rarely happens.

1. First you talk to a answering machine for 5 minutes before getting transferred to a rep.
2. Then once you get a rep, they speak horrible English because they're Taliban in Saudia Arabia
3. After 30 minutes on the phone they finally understand that u have xbox problems and u need a new console.
4. You wait a week for a shipping box
5. Ship it out
6. wait another 2 - 3 weeks for a replacement console

FearTheRain

well i m in canada, in ontario, it takes a week here. it gets to MS in less then 2 days, and is shipped back to you in less then 2 days. the only thing that makes the wait longer is the weekends, because nothing is shipped. my friend sent his xbox for repairs on monday got it back on friday. if you live in ontario, the 360 are shipped around toronto, like Vaughan, York, etc

oh and also, no repairs are done in canada, if you send your 360 for repair, you get a repaired one or a brand new one, which rarely happens.

SunLord592

Darn, you canucks are lucky! We yanks gotta send ours to McAllen, Tx, which is by the Mexican border.

If you get the red ring, and they walk you through steps to make it work tell them the lights are still red... then do the towel trick until the shipping box arrives so you can still play for those few days... then very quickly move to canada, get one week shipping and return, and then move back down to where ever you're from.

So far I've had my elite for half a year and not a signel problem to date... but it doesnt have the falcon chip so we'll see...

I'm fortunate enough that i've never had to deal with a RROD in the 2 years ive owned my xbox.. but i have helped my friend with his. we called up customer support, and it was a nightmare but eventually. he got his coffin and roughly a month later he got an xbox back.. it had some bruises on the side of the case :/ but it works fine, even now, that was almost a year ago. *knocks on wood*

Speaking of their customer support.. try and call to cancel a gold membership.. ITS WORSE.. you get someone who speaks broken english and trys to re-read u the EULA agreement saying you are charged for the next month of NON-USAGE when canceling a subscription.. dont even ask why because they can't explain it to you in a way thats comprehensible.. i tried to make it as simple as possible, "I DONT WANT GOLD ANYMORE, DO WHAT YOU HAVE TO IN ORDER MAKE MY ACCT SILVER"... yet there were still problems..they kept routing me to different lines, took 4 different call backs to finally get my case resolved... jesus christ microsoft.. sorry for the rant, i feel better tho :D

I'm fortunate enough that i've never had to deal with a RROD in the 2 years ive owned my xbox.. but i have helped my friend with his. we called up customer support, and it was a nightmare but eventually. he got his coffin and roughly a month later he got an xbox back.. it had some bruises on the side of the case :/ but it works fine, even now, that was almost a year ago. *knocks on wood*

Speaking of their customer support.. try and call to cancel a gold membership.. ITS WORSE.. you get someone who speaks broken english and trys to re-read u the EULA agreement saying you are charged for the next month of NON-USAGE when canceling a subscription.. dont even ask why because they can't explain it to you in a way thats comprehensible.. i tried to make it as simple as possible, "I DONT WANT GOLD ANYMORE, DO WHAT YOU HAVE TO IN ORDER MAKE MY ACCT SILVER"... yet there were still problems..they kept routing me to different lines, took 4 different call backs to finally get my case resolved... jesus christ microsoft.. sorry for the rant, i feel better tho :D

idunno1507

as do i, i just want to be confident that im not wasting all that money before i buy it

Wow you ignorant retard Taliban in Saudi Arabia? Research some **** about the middle east before saying such junk.

Andrex1212

There are Taliban in Saudia Arabia. That's where they live...

I do my research....I watch CNN. :D

BTW according to the NSA there are some Taliban who work at Microsoft Support Centers in Afghanistan...

I'm fortunate enough that i've never had to deal with a RROD in the 2 years ive owned my xbox.. but i have helped my friend with his. we called up customer support, and it was a nightmare but eventually. he got his coffin and roughly a month later he got an xbox back.. it had some bruises on the side of the case :/ but it works fine, even now, that was almost a year ago. *knocks on wood*

Speaking of their customer support.. try and call to cancel a gold membership.. ITS WORSE.. you get someone who speaks broken english and trys to re-read u the EULA agreement saying you are charged for the next month of NON-USAGE when canceling a subscription.. dont even ask why because they can't explain it to you in a way thats comprehensible.. i tried to make it as simple as possible, "I DONT WANT GOLD ANYMORE, DO WHAT YOU HAVE TO IN ORDER MAKE MY ACCT SILVER"... yet there were still problems..they kept routing me to different lines, took 4 different call backs to finally get my case resolved... jesus christ microsoft.. sorry for the rant, i feel better tho :D

idunno1507

Dude you think thats bad, try calling them to cancel your hunters license in Phantasy Star Universe. NOBODY knows what game your talking about or anything. I explained it to atleast 4 different people,

[QUOTE="FearTheRain"]

1. First you talk to a answering machine for 5 minutes before getting transferred to a rep.
2. Then once you get a rep, they speak horrible English because they're Taliban in Saudia Arabia
3. After 30 minutes on the phone they finally understand that u have xbox problems and u need a new console.
4. You wait a week for a shipping box
5. Ship it out
6. wait another 2 - 3 weeks for a replacement console

Andrex1212

Wow you ignorant retard Taliban in Saudi Arabia? Research some **** about the middle east before saying such junk.

yea, u should kno they dont have electricity there, its all desert, lol, thats awful

i think we might have strayed off topic hereGally66

Do you have any other questions I may assist you with?

If not, why did you bump this thread when the question has already been answered.

[QUOTE="Gally66"]i think we might have strayed off topic hereFearTheRain

Do you have any other questions I may assist you with?

If not, why did you bump this thread when the question has already been answered.

im looking for the most posts i can get reguarding the topic to aid me, alright?

[QUOTE="FearTheRain"]

[QUOTE="Gally66"]i think we might have strayed off topic hereGally66

Do you have any other questions I may assist you with?

If not, why did you bump this thread when the question has already been answered.

im looking for the most posts i can get reguarding the topic to aid me, alright?

So you're looking for quantity over qualtity. Yes I understand.

You want everyone on the forum to post in here and give you the same answer becauser you completely ignore the information until you're overwhelmed by it.

Sounds pretty stupid.

I have heard good and bad things about the XBOX360, and i was curious as to how many of you have had a 360 that has broken, and how long it takes to replace if it does. I want to buy one but I am hesitant because of all the failures, also is there more of a chance that a premium system will break rather then the elite?Gally66

I have nothing but good things to say about MS CS. I'm also living in Canada and am on my 4th 360. I got a new console back within 10 days every time. I've had overly helpfull reps every time I've called and only once had a problem understanding them. Probably half my fault by calling on a cell. In fact teh last time I called to have mine fixed, they transfered me to a special rep to make sure I received a new 360 with the new chipset in it to make sure it wouldn't break this time. My last 360 broke over xmas, and they sent me a coffin THE NEXT DAY to make sure I could get mine back by xmas.

1. First you talk to a answering machine for 5 minutes before getting transferred to a rep.
2. Then once you get a rep, they speak horrible English because they're in Saudia Arabia. (English is their second language and they can barely speak it.)
3. After 30 minutes on the phone they finally understand that u have xbox problems and u need a new console.
4. You wait a week for a shipping box
5. Ship it out
6. wait another 2 - 3 weeks for a replacement console

Durka durka Xbox Support how can I help you?

FearTheRain

OH MY GOD! Are you spying on me? cause EXACTLY what you wrote happen to me the other day, and it wasn't even a broken system, I was essentially calling to ask "Have there been problems with Live in the last few days." (cause we all know that litter banner that says "Up and Running" is a sinning lying disgusting beast.)

I then called my DSL supplier, and the above happened X10.......Thank god I was able to get into CoD4 online that night, and sorry to those of you who played against me said night.