plz help broken 360 here!

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rjs5ng

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#1 rjs5ng
Member since 2006 • 203 Posts
ok after many frozen screens my 360 finally stopped working. i got 3 red rings. what do they mean? i bought the 360 from gamestop with a 1 year product replacement plan. i dont know what to do. will they give me a new 1 if i just tell them it broke and give them receipt and replacement form?
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II-FBIsniper-II

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#2 II-FBIsniper-II
Member since 2005 • 18067 Posts
The 3 red lights is a hardware error. Gamestop will replace it and anything else you want replaced but you can only replace it once and from then on you have to send it to microsoft.
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Ghost_Warrior

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#3 Ghost_Warrior
Member since 2003 • 9002 Posts
If you bought the 1 year plan and its been under a year then yes you should be able to get a new one. And I'd ask here too, its the official "broken 360" thread. http://www.gamespot.com/pages/forums/show_msgs.php?topic_id=24948509
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darkserpent213

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#4 darkserpent213
Member since 2003 • 1195 Posts

The 3 red lights is a hardware error. Gamestop will replace it and anything else you want replaced but you can only replace it once and from then on you have to send it to microsoft.II-FBIsniper-II

What do you mean "just once". I thought Gamestop and EB games were together now. I got mine from EB games with the one year warrenty. When I brought back my first 360 they gave me a new one, no questions asked and then you have to pay again for another 1 year warrenty. I had to do this twice and now im hoping my 3rd 360 will last longer than 4 months.

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rjs5ng

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#5 rjs5ng
Member since 2006 • 203 Posts
hey when you brought back your stuff what did you bring back and what did they give you? if you got the pro xbox they give you a brand new pro? and did you have to bring it back in original box with hd, controller, etc.?
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darkserpent213

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#6 darkserpent213
Member since 2003 • 1195 Posts

hey when you brought back your stuff what did you bring back and what did they give you?rjs5ng

I kept my hard drive, controller,and cables. I just walked in with the 360 and the power brick and my reciept. They gave me a new 360 (without a hard drive of course) and the power brick. I supposed they would change out the controller to, but I didnt need to.

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darkserpent213

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#7 darkserpent213
Member since 2003 • 1195 Posts
You dont even need the box to bring it back...I had mine in a plastic bag.