I've been trying to add Microsoft Points to my account, and I keep getting this message. I've tried using credit cards, and I just tried using a pre-paid card. Can anyone who's had this problem help me?
Check the parental control features. Maybe something is activated that prevents points being added. If not I suggest you phone Microsoft. They'll be able to help you better than we can.
I checked the xbox.com support page. Link http://support.xbox.com/support/en/us/nxe/kb.aspx?ID=818928&lcid=1033&category=xboxlive
Your problem is listed but it just says.......
An error has occurred during the transaction. Please try again later.A temporary error has occurred during redemption. Please try to redeem the token again later.
Obviously this error shouldn't happen with credit card purchases because the site says it's an error with tokens. I bet you haven't tried credit cards, have you? I bet you haven't been trying for a week either. I bet you tried it earlier and got impatient so you made this topic. If you really had been having this problem for a week you would've phoned Microsoft by now.
Yes, I have tried 4 different cards now. And I haven't called Microsoft because I haven't been on my xbox since last Sunday, which was the last time I tried to add points.
When u use the credit card all the info thats on the card has to be correct like the billing address name and this why i was getting that message was the 3 numbercode on the back i was put it in wrong also try adding the card to your account in the dashboard thats how i got that mesage to stop hope it helps
For anyone that cares, I called Microsoft. They said my account had been locked because the credit card information didn't match the contact information on my gamertag. I changed it to match, and they're suppose to unlock it within the next two days.
For anyone that cares, I called Microsoft. They said my account had been locked because the credit card information didn't match the contact information on my gamertag. I changed it to match, and they're suppose to unlock it within the next two days.Eloton_Karitsa
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