"Weird" Disc Drive Question

Ok i have a weird issue with my xbox 360 right now that i was wondering if anyone else has had this problem before. My disc drive wont open manually (via physically pressing the button) but it will open from the dashboard (via pressing X"Eject" or A"Close"). I just baught FF13 and im on the first disc swap but I am unable to open my tray manually to perform the swap. Now another game that i had Star Ocean, also had 3 discs and i was able to perform the swap. I called microsoft and they said it was was weird issue and was trying to tell me to do the paper clip method, or send it in, again....

Has anyone else ever encountered this problem if so, how did you fix it? I havn't tried the paper clip thing yet, so im gonna try to open it manually like that. But honestly i do not see how I am able to do it with one game but not another.

this is prolly completely unrelated but ff13 also screwed up my 360.. kinda. was working fine before it, but now its having a really hard time reading disks, and th first cutscene freezes and just doesnt work... ughhhh.

not on the 360... the spring on the button must be busted. on the first xbox. I dropped my xbox down flight of stairs lol(try that with the 360). It worked but the disc tray wouldn't open on its own. and Microsoft told me use a paper clip back of my head i'm like wtf.

then i got new xbox when they came out with the limited halo version on the fist xbox.