The repair process is way too confusing

Ok I got three red lights and sent my Xbox 360 in for repairs. It is very nice for Microsoft to pay with the warranty and to send me a box for my console. It is also nice that they have a website that show what the repair status of your console along with your info and warranty status. Now the website need the most attention since it is telling me I have "no pending repair" when I sent my 360 to the repair center. Not so bad anymore when it now says "Device received at Service Center". That's good to hear. After a few days the serial number on the console changes and now says "Device Shipped to Customer" and wow a tracking number to go with it! I think it all great until I use the I guess now faulty tracking number to see that my console is being shipped all over Mexico and really should be going to where I live, Texas. Is it going a plane, train, or automobile? Who knows? The next bad thing is when I need to refer back to service website all the info about my repair is now erase and it says "You have no registered devices." So I call the customer service and speak a nice guy who I guessing might be from Indian somewhere. I give him my info and reference number. Now he tells that my console is still at the Repair Center and has not been shipped.

Look I don't want to be mad at Microsoft or UPS. They are just average companies to me and companies like that will have its share of mistakes. I just feel unfortunate to be one of the people that suffer from their mistakes. To have I would say great console to break down and have to go through the bureaucracy of getting it repaired I do feel much sympathy for anyone who has already been through this. The simple thing I ask is just to have my console back. I know that I don't deserve special treatment since they're people that desire the same thing I do. They need their consoles back too.

One of the greatest titles to come to the 360 has been release today, yes Halo 3. To not have the opportunity to enjoy this well crafted game is a real let down. I would love to support Microsoft and its products but to have problems like these can make me reconsider sometimes. I will just keep waiting and hoping that things will get better each time and that maybe future generation of gamers don't have to deal with this mess and have more time to enjoy the games.

Microsoft and UPS I hope you can help me.

Yup mine just died today when I put Halo 3 in to play it...have not even had a chance to play it. Curious how long it usually takes for the repair process. I offered to pay for expedited shipping which they will not do, which kind of sucks. They told me 3 to 4 weeks. Anyone have any idea if that is correct?!?!?!mdbuchman

THis is the same exact thing that happened to me today too! Also it said that my package was Shipped on September 17th with 3 day shipping. Still no 360......I was really excited when i called the xbox number to hear my package was shipped, but after talking to a repersentitive they said it was still in repair as well. Damnit.....Then why the hell does microsoft tell people there "Order is complete and has been shipped when it hasnt...... Im almost temped to buy another 360 and sell my referb one back to game stop when i get it back....

Ok I got three red lights and sent my Xbox 360 in for repairs. It is very nice for Microsoft to pay with the warranty and to send me a box for my console. It is also nice that they have a website that show what the repair status of your console along with your info and warranty status. Now the website need the most attention since it is telling me I have "no pending repair" when I sent my 360 to the repair center. Not so bad anymore when it now says "Device received at Service Center". That's good to hear. After a few days the serial number on the console changes and now says "Device Shipped to Customer" and wow a tracking number to go with it! I think it all great until I use the I guess now faulty tracking number to see that my console is being shipped all over Mexico and really should be going to where I live, Texas. Is it going a plane, train, or automobile? Who knows? The next bad thing is when I need to refer back to service website all the info about my repair is now erase and it says "You have no registered devices." So I call the customer service and speak a nice guy who I guessing might be from Indian somewhere. I give him my info and reference number. Now he tells that my console is still at the Repair Center and has not been shipped.

Look I don't want to be mad at Microsoft or UPS. They are just average companies to me and companies like that will have its share of mistakes. I just feel unfortunate to be one of the people that suffer from their mistakes. To have I would say great console to break down and have to go through the bureaucracy of getting it repaired I do feel much sympathy for anyone who has already been through this. The simple thing I ask is just to have my console back. I know that I don't deserve special treatment since they're people that desire the same thing I do. They need their consoles back too.

One of the greatest titles to come to the 360 has been release today, yes Halo 3. To not have the opportunity to enjoy this well crafted game is a real let down. I would love to support Microsoft and its products but to have problems like these can make me reconsider sometimes. I will just keep waiting and hoping that things will get better each time and that maybe future generation of gamers don't have to deal with this mess and have more time to enjoy the games.

Microsoft and UPS I hope you can help me.

GameMaster579

May I ask how much you payed for the shipment?

If it makes you feel any better, my 360 broke 3 days before the release of Bioshock, which I had the CE reserved and everything, luckily I beat it on my friends 360, but the main story here is.. Ive been 2 months now without my xbox. And yes like most people I have had Halo, the LE paid for in full quite some time ago, and I went to pick up my copy of Halo 3 today, but I am still yet to get my 360 back.

So although I feel your pain, just know it could be worse. I cant even track my repair status at all because it always comes up as an error, so you should be happy it hasnt been 2 months and you still have not a single clue as to when your getting your 360 back.

Dang, two months...ouch. The rep told me probably about 3 weeks or so. They said I get a free month xbox live gold, but when I asked if it is on top of the month I will be without the box, no luck :(

Have they given you any type of time frame? Hopefully it will not be to much longer. When I spoke to the rep he had a heck of a time understanding me, I had to repeat my address back a number of times. I figure I am going to call tomorrow to make sure everything on track...although he said it will take about 5 days just to receive the box to ship back.