This is ridiculous !! Best Buy Replacement Plan is CRAP !!

So, my 360 has been broken for the 3rd time (3 Red Lights... again) . Before I used to go to Best Buy and get a exchange right away since I had(still have) the product replacement plan for 2 years !! I got my 360 in January 2007 (Holiday bundle),

So I wait in line for 1 hour, then I wait even more since they were "busy", the customar service sends me to Geek Squad, then they take a look at my receipt and box, then they say that they cant exchange it themselves (because of the date i got this or some stupid thing)since Microsoft gave this new plan to them. They guy gives me a receipt called "Manufactorers Express Exchange Plan" (has a bunch of numbers), the guy told me it would take a few days, he said Microsoft will send me a new 360 in a few days then I will put my 360 in the box they would send me. It sounded fine.

I go home, call Microsoft support, they tell me they dont know anything about plans with Best Buy, then I ask them if they have a "Express Exchange" plan, they told me (the agent even talked to his manager) that they dont even have a express exchange plan. They ONLY have the repair that will take 3 weeks (regular repair, and the numbers BB gave me didnt help)!!!

I am REALLY pissed, not much at Microsoft but at Best Buy, this is ridiculous, i BOUGHT an 2 year replacement plan from Best Buy, they told me if anything happens they would exchange it right away.

So right now Best Buy wont exchange or repair my 360 even though i BOUGHT the stupid plan, they gave me the "Express Exchange" **** which wasnt even usefull, and Microsoft takes 3 weeks to repair.

If anyone has expirenced this or works at Best Buy , PLEASE tell me.

Thanks for reading.

****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
ninjaxams

Im going to Best Buy tommorow and if they dont **** exchange I will be writing to newsletters telling them NOT TO PAY EXTRA FOR THE STUPID PRODUCT REPLACEMENT, I payed 80 bucks and all they do is give me Microsofts **** phone number and they lied about the stupid "Express Exchange"

Ive had MANY problems with Best Buy over the years with rebates , extended warranties and trying to return items , and after a few years Ive just learned to take my business elsewhere , I'm so sick :evil: of their ever changing policies!GodLikeLee

I will fight to either get my 80 dollars for the stupid plan back or exchange it. they told me if my 360 breaks, they would exchange it with a new 1 right away!

If they cant keep their part of the deal I suggest fighting for a refund.AgileNate

I still dont get it, they said MICROSOFT made a plan with them that Microsoft will have a MANUFACTORERSEXPRESS EXCHANGE plan, which seems to be fake, Best Buy is probably the "Worst Buy"

Never buy an warranty for more than 2 years on any electronics unless it's a high priced TV set.

Never buy an warranty for more than 2 years on any electronics unless it's a high priced TV set.

PS3_3DO

y?

whe i get my 360 in a couple weeks i won;t go near the BB warrantyfazio93

Well normally through MS they send you an "EMPTY" box UPS 3-day, then you put the bad one in that and mail that out with the prepaid 3-day UPS label. So that takes about a week. Then they repair or replace, which is probably another 3 day process. Then they send it back, another 3 days. That's their normal process and usually takes them around 2 to 3 weeks all togethor depending on the non-business days.

How you can you not call Best Buy's setup up with MS Express Exchange, I guess if it is true what they say. I mean if they send you the new one first, bang, you got a working console in 3-5 days, depending how soon they ship it. Then you just mail the bad one back and you're done.

3-5 days max for Express compared to 14-21 days normal. I sure would have liked that express method the 3 times my console died. But again, that's if they told the truth.

The managers you talk to might have no connection to this plan for BestBuy since it probably circumvents their department to send the box with the new console first, no need to prove the console is bad or go through them.

Now how do you know you get a new console and not a refurb?

Well normally through MS they send you an empty box, which can take 3 days, then you put the bad one in that and mail that out, another 3 days for it to get to them. Then they repair or replace and send it back. that's their normal process and usually never takes them more than 2 weeks all togethor.

So if Best Buy has something setup where they send you the box right away with the new one, I would call that an Express Exchange Plan because all they have to do is ship you one and that takes 3 days, no need to send that empty box, main the bad one, test the bad one, and so on. It's just the managers you talk to might have no connection to this plan for MS since it probably circumvents their department to send the box with the new console first before you even send in the bad console.

Now how do you know you get a new console and not a refurb?

TimothyB

Exactly, I think the whole "Express Exchange" is bs because the Microsoft Agent asked his manager MANY times when i called, i would be even happy if the express exchange is actually true, and if this happened, BB should do all those things themselves (get my 360, call microsoft, exchange it, give it back in 3 days) not me.

Exactly, I think the whole "Express Exchange" is bs because the Microsoft Agent asked his manager MANY times when i called, i would be even happy if the express exchange is actually true, and if this happened, BB should do all those things themselves (get my 360, call microsoft, exchange it, give it back in 3 days) not me.

parshanb

I rewrote what I said to make a little more sense.

But I'm confused now. So who is the one that sets up the replacement? If you paid BB for a warranty then don't they call and set this express exchange up, right? And will the replacement be sent directly to you or do you leave the console at BB and they call you when they have the new one?

I'd say BS if they had you call yoruself and all you got was, "there's no BB plan like that" and they only offer normal replacement plan for your BB warranty. If BB calls themselves, they might have a special number to do this. I guess you won't know for sure until you get an update from BB.

lol this is so funny you guys got **** i dont go any where near after when they hassle me for **** and try tocharge my cerdit card hahahahahaha

i have the best buy thing too and get this... i exchanged mine 4 times already they made me pay another 50$ because i exchanged it over 2 times.. i complained and complained somemore but my dad ended up paying for me....they told me that it says it on the replacement plan sheet. i payed for 2 YEARS not for 2 exchanges... BB sux.... not to mention i never signed anything ;). its like this with any company they have a rep say how good it is then when u want to get it exchanged they throw all this BS at you... corperations suck and just want your money even if they have to steal it

think thats bad ???? when my 360 broke, the gift card that best buy sent me didnt even have money on itkingofmaggots

oh my god this is too much hahahahahaha

[QUOTE="parshanb"]

Exactly, I think the whole "Express Exchange" is bs because the Microsoft Agent asked his manager MANY times when i called, i would be even happy if the express exchange is actually true, and if this happened, BB should do all those things themselves (get my 360, call microsoft, exchange it, give it back in 3 days) not me.

TimothyB

They guy gave me a receipt called "Manufactorers Express Exchange" with SKU numbers, date of purchase ect. but the receipt didnt say anything about Microsoft. And the guy told me to call the number thats on the receipt and they will ship me a new 360 in a few days (he said 2-3) and i would have to put my old 360 in a box they would sent me. So they dont do it throught BB, he said I have to do all these

I rewrote what I said to make a little more sense.

But I'm confused now. So who is the one that sets up the replacement? If you paid BB for a warranty then don't they call and set this express exchange up, right? And will the replacement be sent directly to you or do you leave the console at BB and they call you when they have the new one?

Well normally through MS they send you an "EMPTY" box UPS 3-day, then you put the bad one in that and mail that out with the prepaid 3-day UPS label. So that takes about a week. Then they repair or replace, which is probably another 3 day process. Then they send it back, another 3 days. That's their normal process and usually never takes them around 2 to 3 weeks all togethor.

So how you can you not call Best Buy's setup up with MS Express Exchange. I mean if they send you the new one first, bang, you got a working console in 3-4 days, depending how soon you ship it. Then you just mail the bad one back and you're done.

3-5 days max for Express compared to 14-21 days normal. I sure would have liked that express method the 3 times my console died.

The managers you talk to might have no connection to this plan for BestBuy since it probably circumvents their department to send the box with the new console first, no need to prove the console is bad or go through them.

Now how do you know you get a new console and not a refurb?

TimothyB

[QUOTE="ninjaxams"]****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
parshanb

Im going to Best Buy tommorow and if they dont **** exchange I will be writing to newsletters telling them NOT TO PAY EXTRA FOR THE STUPID PRODUCT REPLACEMENT, I payed 80 bucks and all they do is give me Microsofts **** phone number and they lied about the stupid "Express Exchange"

[QUOTE="parshanb"]

[QUOTE="ninjaxams"]****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
ninjaxams

i got it in December/early January but this was Besy Buy Canada

Im going to Best Buy tommorow and if they dont **** exchange I will be writing to newsletters telling them NOT TO PAY EXTRA FOR THE STUPID PRODUCT REPLACEMENT, I payed 80 bucks and all they do is give me Microsofts **** phone number and they lied about the stupid "Express Exchange"

That's why I just got the Microsoft service plan. Yeah, it'll take longer. But I don't have to deal with Best Buy. Store warranties are the worst.bdhoff

BB used to be fine, they would exchange it, i already exchanged my 360 2 times ! (same problem) but now all of the sudden they dont.They said it was because Microsoft extended their warrenty to 3 years ! the thing is , this is syore warrenty, what do i have to do with MICROSOFT, they said when i bought this plan that if theres anything wrong they would exchange it right away!

****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
ninjaxams

Exactly. They can't change something and try to screw you halfway through. Tell them to exchange it right there next time, or you complain and get your money back.

[QUOTE="ninjaxams"]****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
BioShockOwnz

Exactly. They can't change something and try to screw you halfway through. Tell them to exchange it right there next, or you complain and get your money back.

Thats what I'll do, when they told me about the stupid "Express Exchange" i was ok with it, but it turns out that thats BS, and your right, they cant change what they promised

[QUOTE="BioShockOwnz"]

[QUOTE="ninjaxams"]****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
parshanb

Exactly. They can't change something and try to screw you halfway through. Tell them to exchange it right there next, or you complain and get your money back.

Thats what I'll do, when they told me about the stupid "Express Exchange" i was ok with it, but it turns out that thats BS, and your right, they cant change what they promised

Also, maybe next time you are there, before talking to customer service about this, go into the game area and pretend to be a new buyer and ask about their warranty for the 360, and how it works to see if it really has changed, and even double check with how their PS3 warranty works. As it would be even more insulting if they changed the 360 plan mid-way yet the PS3 still gets instant replacements. I mean the 360 MS official warranty should NOT effect the warranty you already bought from them.

Microsoft extending their warranty has nothing at all to do with an $80 replacement plan purchased through Best Buy. The whole idea in getting a replacement warranty through Best Buy is to not mess with the shipping and waiting that goes along with Microsoft's warranty. You did not spend $80 on a warranty through Best Buy to turn around and have Microsoft replace your 360 for you, which you could do without giving Best Buy your $80.

If Best Buy does not replace your 360 for you I would demand a refund for the replacement plan since Best Buy is not following through on a service you paid for.

Microsoft extending their warranty has nothing at all to do with an $80 replacement plan purchased through Best Buy. The whole idea in getting a replacement warranty through Best Buy is to not mess with the shipping and waiting that goes along with Microsoft's warranty. You did not spend $80 on a warranty through Best Buy to turn around and have Microsoft replace your 360 for you, which you could do without giving Best Buy your $80.

If Best Buy does not replace your 360 for you I would demand a refund for the replacement plan since Best Buy is not following through on a service you paid for.

AstraNoString

I know, seems rediculous. I couldn't put to words the point you brought up. If MS has a 3 year warranty now, and they would have replaced this console free, and you already paid $80 to BB to have them make you go around and do it through MS, then what was the point. Where's the benefit for using their warranty? Sure, maybe the'd get it to you faster with this express crud, but you expect an instant exchange in store like originally told. They might as well give a refund if they don't honor it.

It's like BB saw this golden oppurtunity to get all the consoles replaced for free by taking advantage of the new 3 year warranty and gain all the money from the fake store warranty.

You guys are making me really uneasy talking about these problems your having with BestBuy. I remember when I used my warranty on my original Xbox. All I did was walk up to the counter and I told them my machine was not turning on right. So I showed them my warranty and they told me to go pick one up off the shelf. Then I brought it back and bought a new warranty for my new system. And I went home a happy satisfied customer.

And now you all are saying that the above statement that I wrote can no longer be that easy!!!!! :o

What the heck then???????

[QUOTE="ninjaxams"]****, I bought that same plan. I'll be looking to kill someone right alongside you if this crap is true. That is NOT the type of plan we payed for.
BioShockOwnz

Exactly. They can't change something and try to screw you halfway through. Tell them to exchange it right there next time, or you complain and get your money back.

You guys are making me really uneasy talking about these problems your having with BestBuy. I remember when I used my warranty on my original Xbox. All I did was walk up to the counter and I told them my machine was not turning on right. So I showed them my warranty and they told me to go pick one up off the shelf. Then I brought it back and bought a new warranty for my new system. And I went home a happy satisfied customer.

And now you all are saying that the above statement that I wrote can no longer be that easy!!!!! :o

What the heck then???????

WCWUSCHAMPION50

They did the same thing just a couple of months ago. My 360 was broken and all they did was exchange it with a brand new 1.

[QUOTE="WCWUSCHAMPION50"]

You guys are making me really uneasy talking about these problems your having with BestBuy. I remember when I used my warranty on my original Xbox. All I did was walk up to the counter and I told them my machine was not turning on right. So I showed them my warranty and they told me to go pick one up off the shelf. Then I brought it back and bought a new warranty for my new system. And I went home a happy satisfied customer.

And now you all are saying that the above statement that I wrote can no longer be that easy!!!!! :o

What the heck then???????

parshanb

They did the same thing just a couple of months ago. My 360 was broken and all they did was exchange it with a brand new 1.

Ok so they didn't give you that Express Exchange thing that this guy is talking about. Your saying that your exchange was a simple one just like I described right?

[QUOTE="parshanb"][QUOTE="WCWUSCHAMPION50"]

You guys are making me really uneasy talking about these problems your having with BestBuy. I remember when I used my warranty on my original Xbox. All I did was walk up to the counter and I told them my machine was not turning on right. So I showed them my warranty and they told me to go pick one up off the shelf. Then I brought it back and bought a new warranty for my new system. And I went home a happy satisfied customer.

And now you all are saying that the above statement that I wrote can no longer be that easy!!!!! :o

What the heck then???????

WCWUSCHAMPION50

They did the same thing just a couple of months ago. My 360 was broken and all they did was exchange it with a brand new 1.

Ok so they didn't give you that Express Exchange thing that this guy is talking about. Your saying that your exchange was a simple one just like I described right?

they didnt give me that Express BS before, i exchanged my 360 2 times from Best Buy , but now they give me the Microsoft bullsh!t

sorry I typed so much, but once I got thinking about this I couldn't help it.

I haven't done much warranty stuff with BB, but I wasn't too happy with my laptop repair. My gateway had a known defect in the hinge, causing it to crack at the frame of the LCD, and it gets worse and worse.

The laptops is in prestine condition despite near 1.5 years old, no scratches at all. Only physical thing wrong was one of the rubber feet was loose, and that's where the trouble lied. I took it off to make sure it wasn't lost in the repair, but the others were fine, or so I thought.

They replaced the screen but it came back with a huge scratch that went all the way across the lid. Then the front part of the rist area was scuffed and rough like it was dropped there. The screen was also dirty and scuffed with no clear protective sheet. I demaned they fix this. Which they did gladly. And I noted one of the 3 remaing feet were missing too, and they put it on the repair form with the other stuff.

Anyway, it comes back. This time, it was exactly as it was before, gateway wasted two weeks, didn't fix any cosmetic damage. And then there was another rubber foot missing, only one left. So they send it out again, what can they do after all, it was Gateway's fault.

Finally it comes back looking new with no scratches, scuff marks gone, and the LCD screen fresh looking. But then I look at the bottom and the last rubber feet was missing. The laptop was already showing signs of wear from this because a metal panel on the bottom that was never flush was already chipping paint from the handling at Gateway, you could almost scrap it off now.

I asked why they didn't replace the feet and pointed at the problem it already caused on their time. Here's where BB got on my nerves. They just kept telling my Gateway says the feet falling off are common issue so Gateway doesn't cover them. That makes sense, they do fall off, that's why I kept one that was loose. But while it's in Gateway's hands, and they lose all of them on "their" time, why am I the one to suffer? BB wouldn't call them to order them, wouldn't send it in again despite the new damage of paint chips that would flack off on your pants, wouldn't do anything. No matter how logically I said this was wrong and I wasn't satisfied. The manager got testy angry. Finally I had them rip them off a floor model that didn't even match right, and they only gave three, stingy, because I said I had one, and these were twice as thin so it would even do much placed in the recessed spots for them.

Anyway, I know feet are not something to complain about. But they're important to keep if from sliding off a table and to not scratch the table or the laptop. It's the principle of it. You give them a laptop you paided $1300 plus $300 warranty, you expect it to be given back in the same condition as you gave it to them, which was even said so in the warranty, but some how losing the important feet on their time didn't count. Who cares if Gateway doesn't, I paid a warranty through them, not Gateway.

It was such a bad experience I hardly wanted to go to the store anymore because I'd have to see those people again.

Lesson of this, don't push to hard to get what you know you deserve as it can turn unexpectedly ugly and ruin your shopping experience from then on or until you forget after a year.

i had the same problem back in march they told me between 90 days to a year i had to deal with microsoft then after the year they would do it for me. What the lady told me was that microsoft made this policy, i think ur 2 years of warranty kicks in after the first year fo warranty with microsoft, thats what happened wih me, im kinda pissed as i bought the warranty so i could have a brand new xbox all in one day and not wait 3 weeks but whatever.X-Konker

Thats basicaly what the guy told me. But the thing is they told me about the stupid "Express Exchange" and Microsoft doesnt know about it, and i was there for around 2 hours for nothing. BTW did they tell you that when you bought your 360 or after you went to exchange it ?

So, my 360 has been broken for the 3rd time (3 Red Lights... again) . Before I used to go to Best Buy and get a exchange right away since I had(still have) the product replacement plan for 2 years !! I got my 360 in January 2007 (Holiday bundle),

So I wait in line for 1 hour, then I wait even more since they were "busy", the customar service sends me to Geek Squad, then they take a look at my receipt and box, then they say that they cant exchange it themselves (because of the date i got this or some stupid thing)since Microsoft gave this new plan to them. They guy gives me a receipt called "Manufactorers Express Exchange Plan" (has a bunch of numbers), the guy told me it would take a few days, he said Microsoft will send me a new 360 in a few days then I will put my 360 in the box they would send me. It sounded fine.

I go home, call Microsoft support, they tell me they dont know anything about plans with Best Buy, then I ask them if they have a "Express Exchange" plan, they told me (the agent even talked to his manager) that they dont even have a express exchange plan. They ONLY have the repair that will take 3 weeks (regular repair, and the numbers BB gave me didnt help)!!!

I am REALLY pissed, not much at Microsoft but at Best Buy, this is ridiculous, i BOUGHT an 2 year replacement plan from Best Buy, they told me if anything happens they would exchange it right away.

So right now Best Buy wont exchange or repair my 360 even though i BOUGHT the stupid plan, they gave me the "Express Exchange" **** which wasnt even usefull, and Microsoft takes 3 weeks to repair.

If anyone has expirenced this or works at Best Buy , PLEASE tell me.

Thanks for reading.

parshanb

This happened to me. Pretty much, my dad said "GET me the manager NOW." and calmly informed him that unless they did exactly what they advertised, then he would make sure everyone knew about a little thing called "false advertising."

Long story short, we got a replacement within 10 minutes.

Tell them to call MS infront of u and talk about that plan then they'll find out that the plan is BS and so make them exchange itinsane_metalist

Ye, thats a great idea, THEY have to do this, not me, i paid for this, even if this thing is true, BB should be the one calling and doing the work not me

[QUOTE="parshanb"]

So, my 360 has been broken for the 3rd time (3 Red Lights... again) . Before I used to go to Best Buy and get a exchange right away since I had(still have) the product replacement plan for 2 years !! I got my 360 in January 2007 (Holiday bundle),

So I wait in line for 1 hour, then I wait even more since they were "busy", the customar service sends me to Geek Squad, then they take a look at my receipt and box, then they say that they cant exchange it themselves (because of the date i got this or some stupid thing)since Microsoft gave this new plan to them. They guy gives me a receipt called "Manufactorers Express Exchange Plan" (has a bunch of numbers), the guy told me it would take a few days, he said Microsoft will send me a new 360 in a few days then I will put my 360 in the box they would send me. It sounded fine.

I go home, call Microsoft support, they tell me they dont know anything about plans with Best Buy, then I ask them if they have a "Express Exchange" plan, they told me (the agent even talked to his manager) that they dont even have a express exchange plan. They ONLY have the repair that will take 3 weeks (regular repair, and the numbers BB gave me didnt help)!!!

I am REALLY pissed, not much at Microsoft but at Best Buy, this is ridiculous, i BOUGHT an 2 year replacement plan from Best Buy, they told me if anything happens they would exchange it right away.

So right now Best Buy wont exchange or repair my 360 even though i BOUGHT the stupid plan, they gave me the "Express Exchange" **** which wasnt even usefull, and Microsoft takes 3 weeks to repair.

If anyone has expirenced this or works at Best Buy , PLEASE tell me.

Thanks for reading.

needagoodname

This happened to me. Pretty much, my dad said "GET me the manager NOW." and calmly informed him that unless they did exactly what they advertised, then he would make sure everyone knew about a little thing called "false advertising."

Long story short, we got a replacement within 10 minutes.

Damn, I did get the manager (to tell the stupid geeks squad people to help me out) but he left after I found out about this BS. By the way, did themanager have troubles exchanging it or was it easy ?

[QUOTE="insane_metalist"]Tell them to call MS infront of u and talk about that plan then they'll find out that the plan is BS and so make them exchange itparshanb

Ye, thats a great idea, THEY have to do this, not me, i paid for this, even if this thing is true, BB should be the one calling and doing the work not me

[QUOTE="X-Konker"]i had the same problem back in march they told me between 90 days to a year i had to deal with microsoft then after the year they would do it for me. What the lady told me was that microsoft made this policy, i think ur 2 years of warranty kicks in after the first year fo warranty with microsoft, thats what happened wih me, im kinda pissed as i bought the warranty so i could have a brand new xbox all in one day and not wait 3 weeks but whatever.parshanb

Thats basicaly what the guy told me. But the thing is they told me about the stupid "Express Exchange" and Microsoft doesnt know about it, and i was there for around 2 hours for nothing. BTW did they tell you that when you bought your 360 or after you went to exchange it ?

Well i went in about 3 times, the first time i had forgotten live arcade and they said it would be easier if i had it so i came back 2 days later with everything. The lady looked at my warranty and said ti was good so she sent someguy to go get it i was gunna get a brand new one without a problem...until they were out of stock. SO thats when she gave me the number for the "express exchange" and she said they would be getting a new shipment in about a week. So i deicded i would wait till they did so i could exchange it right away. Well the next time i went in the B**** said no that i had to do it through microsoft but this time she never mentioned the express exchange so i jsut called mybox number so i cant tell u if that number is true.But i do know after the year my plan kicks in, even after ms announced the 3 year extension i got scared that i would now have a 5 year warranty and i would be dealing with them the whole time but the lady said after the year i can go straight to the store, and if it doesnt work, they are gunna hear from me!

ouch man.

i'd be piiiiiissed

[QUOTE="parshanb"]

[QUOTE="X-Konker"]i had the same problem back in march they told me between 90 days to a year i had to deal with microsoft then after the year they would do it for me. What the lady told me was that microsoft made this policy, i think ur 2 years of warranty kicks in after the first year fo warranty with microsoft, thats what happened wih me, im kinda pissed as i bought the warranty so i could have a brand new xbox all in one day and not wait 3 weeks but whatever.X-Konker

Thats basicaly what the guy told me. But the thing is they told me about the stupid "Express Exchange" and Microsoft doesnt know about it, and i was there for around 2 hours for nothing. BTW did they tell you that when you bought your 360 or after you went to exchange it ?

Well i went in about 3 times, the first time i had forgotten live arcade and they said it would be easier if i had it so i came back 2 days later with everything. The lady looked at my warranty and said ti was good so she sent someguy to go get it i was gunna get a brand new one without a problem...until they were out of stock. SO thats when she gave me the number for the "express exchange" and she said they would be getting a new shipment in about a week. So i deicded i would wait till they did so i could exchange it right away. Well the next time i went in the B**** said no that i had to do it through microsoft but this time she never mentioned the express exchange so i jsut called mybox number so i cant tell u if that number is true.But i do know after the year my plan kicks in, even after ms announced the 3 year extension i got scared that i would now have a 5 year warranty and i would be dealing with them the whole time but the lady said after the year i can go straight to the store, and if it doesnt work, they are gunna hear from me!

When did that happen ?

I really want to know what this Express Exchange is.

sorry I typed so much, but once I got thinking about this I couldn't help it.

I haven't done much warranty stuff with BB, but I wasn't too happy with my laptop repair. My gateway had a known defect in the hinge, causing it to crack at the frame of the LCD, and it gets worse and worse.

The laptops is in prestine condition despite near 1.5 years old, no scratches at all. Only physical thing wrong was one of the rubber feet was loose, and that's where the trouble lied. I took it off to make sure it wasn't lost in the repair, but the others were fine, or so I thought.

They replaced the screen but it came back with a huge scratch that went all the way across the lid. Then the front part of the rist area was scuffed and rough like it was dropped there. The screen was also dirty and scuffed with no clear protective sheet. I demaned they fix this. Which they did gladly. And I noted one of the 3 remaing feet were missing too, and they put it on the repair form with the other stuff.

Anyway, it comes back. This time, it was exactly as it was before, gateway wasted two weeks, didn't fix any cosmetic damage. And then there was another rubber foot missing, only one left. So they send it out again, what can they do after all, it was Gateway's fault.

Finally it comes back looking new with no scratches, scuff marks gone, and the LCD screen fresh looking. But then I look at the bottom and the last rubber feet was missing. The laptop was already showing signs of wear from this because a metal panel on the bottom that was never flush was already chipping paint from the handling at Gateway, you could almost scrap it off now.

I asked why they didn't replace the feet and pointed at the problem it already caused on their time. Here's where BB got on my nerves. They just kept telling my Gateway says the feet falling off are common issue so Gateway doesn't cover them. That makes sense, they do fall off, that's why I kept one that was loose. But while it's in Gateway's hands, and they lose all of them on "their" time, why am I the one to suffer? BB wouldn't call them to order them, wouldn't send it in again despite the new damage of paint chips that would flack off on your pants, wouldn't do anything. No matter how logically I said this was wrong and I wasn't satisfied. The manager got testy angry. Finally I had them rip them off a floor model that didn't even match right, and they only gave three, stingy, because I said I had one, and these were twice as thin so it would even do much placed in the recessed spots for them.

Anyway, I know feet are not something to complain about. But they're important to keep if from sliding off a table and to not scratch the table or the laptop. It's the principle of it. You give them a laptop you paided $1300 plus $300 warranty, you expect it to be given back in the same condition as you gave it to them, which was even said so in the warranty, but some how losing the important feet on their time didn't count. Who cares if Gateway doesn't, I paid a warranty through them, not Gateway.

It was such a bad experience I hardly wanted to go to the store anymore because I'd have to see those people again.

Lesson of this, don't push to hard to get what you know you deserve as it can turn unexpectedly ugly and ruin your shopping experience from then on or until you forget after a year.

TimothyB

wow, ye I agree, and i totally know what you mean by not going to the store because you have to see those people, so it seems like the 360 isnt the only product they dont care. We PAID extra for PRP and they should replace ANY product at anytime (within the validation)

[QUOTE="X-Konker"][QUOTE="parshanb"]

[QUOTE="X-Konker"]i had the same problem back in march they told me between 90 days to a year i had to deal with microsoft then after the year they would do it for me. What the lady told me was that microsoft made this policy, i think ur 2 years of warranty kicks in after the first year fo warranty with microsoft, thats what happened wih me, im kinda pissed as i bought the warranty so i could have a brand new xbox all in one day and not wait 3 weeks but whatever.parshanb

Thats basicaly what the guy told me. But the thing is they told me about the stupid "Express Exchange" and Microsoft doesnt know about it, and i was there for around 2 hours for nothing. BTW did they tell you that when you bought your 360 or after you went to exchange it ?

Well i went in about 3 times, the first time i had forgotten live arcade and they said it would be easier if i had it so i came back 2 days later with everything. The lady looked at my warranty and said ti was good so she sent someguy to go get it i was gunna get a brand new one without a problem...until they were out of stock. SO thats when she gave me the number for the "express exchange" and she said they would be getting a new shipment in about a week. So i deicded i would wait till they did so i could exchange it right away. Well the next time i went in the B**** said no that i had to do it through microsoft but this time she never mentioned the express exchange so i jsut called mybox number so i cant tell u if that number is true.But i do know after the year my plan kicks in, even after ms announced the 3 year extension i got scared that i would now have a 5 year warranty and i would be dealing with them the whole time but the lady said after the year i can go straight to the store, and if it doesnt work, they are gunna hear from me!

When did that happen ?

I really want to know what this Express Exchange is.

This was in March, and the lady did say they would send me a new one in about 3 days and then i would put my broken one in a box. And i think the phoen number she gave me was different from 1-800-4mybox.