If you are wireless get rid of that and hardwire the box first. If that does not work he may have to buy a faster internet service or make sure there are no other people in the house using it while he plays.
It is most likely your internet connection. Me and my friend have that on Halo sometimes because the host has a crappy connection. So it might not be you connection but someone your playing with.
XBL works off a P2P (PEER TO PEER) system which is the best way to go it helps "BIG BROTHER WATCHING" not to watch,but the downside is if the elected host has a slow connect you will be all lagged out and/or if the host is overseas of far away from you this will also cause lag
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