What does this mean, any ideas?

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mcfc-ok

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#1 mcfc-ok
Member since 2008 • 54 Posts

This morning i tried to sign into my xbox live account and it said that it had been used on another console even though i played on my own console last night. When i go on recover gamertag it says that my email adress or password are wrong even though they arnt. I dont know what to do as i cant remember the answer to my secrete question or my alternate email address. i have sent an email out to microsoft costomer support as they told me to on the phone but i cant see them being much help.

Does this mean my live account and my email adress have been hacked?

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shadowblade323

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#2 shadowblade323
Member since 2008 • 172 Posts

do you have any Friends who know your email account that could be pulling a prank ...cuz thats not some thing you joke about that's serous stuff if i were you id pop a cap

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mcfc-ok

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#3 mcfc-ok
Member since 2008 • 54 Posts
no! I dont know wtf is goin on!
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Louis_Routledge

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#4 Louis_Routledge
Member since 2004 • 5355 Posts

do you have any Friends who know your email account that could be pulling a prank ...cuz thats not some thing you joke about that's serous stuff if i were you id pop a cap

shadowblade323

Pop a cap... No.

Fail.

Basically, I can tell you that somebody has acquired your username and password, recovered your gamertag on their console and changed your details.

I suggest running a scan for viruses and spyware, you may have a keylogger.

Is your password kinda obvious? Or have you typed in your details on a friend's PC?

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Covenant117

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#5 Covenant117
Member since 2008 • 76 Posts

If you've transferred that account from another xbox, then maybe someone with your old xbox used your account and changed the info. Or if you took your account to a friend's xbox by memory card and someone else is using it. Either that or you've been hacked or something.