WOW 360 customer service came through

My brothers xbox just got the 3 red lights, so i decided to call up microsoft support. When I did I got a guy who was obviously foriegn but could speak english well enough. All I had to was give him my info and serial and he said he would send me a box. What amazed me was that he said the shipping was already paid for with the box and that I would be getting a free month of xbox live!!!

I know that microsoft really shouldnt be having these problems in the first place, but I am extremely impressed by their customer support. The guy was so damn nice and even though I had to have him repeat some things he said, it was extremely painless. I guess maybe I got lucky because I have heard some horror stories, but I just felt the need to post this info so people dont get so discouraged about the whole thing.

Lets just hope I get it back in reasonable time.

thanks for posting this its good to know that if it happens to me maybe just maybe it wont be such a hassel

ya if you want englise ppl call befor 5pm est time just let you know

and ya any one with a messed up xbox gets 1 month gold and all shiping is free for all p[roducts lol

ya if you want englise ppl call befor 5pm est time just let you know

and ya any one with a messed up xbox gets 1 month gold and all shiping is free for all p[roducts lol

k2theswiss

the one month live and free shipping just suprised me... i had heard otherwise.

Xbox customer support has a lot of practice at getting people's Xbox 360's repaired.herbie12282

true i guess im just lucky it happened now instead of a year ago.