X1 Turtlebeach headset

I bought this headset about 8 months ago, it worked great until about 2 months ago, I boughter a knew talkback "puck" cable, and it still doesn't work. Can someone help me get this thing to work?

help?

Hey there, I can help you. What exactly is not functioning on the headset? Can you hear the game audio? Can you hear the chat audio? Are others able to hear you?