Xbox Live payments?

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Bluejoker1118

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#1 Bluejoker1118
Member since 2003 • 1194 Posts

I used to have an Xbox live account when 360 came out. I suspended the account about a year ago, and I'm trying to renew it with a Predpaid card, but before I had a credit card. When I goto redeem the code, it says I still have a subscribtion but it's suspended.

Does anyone know what I'm supposed to do to use the prepaid over the credit card? Thanks.

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Scarface_tm431

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#2 Scarface_tm431
Member since 2004 • 10063 Posts
You'll have to give MS a call and get them to delete your credit card off the account, then you can try and get them to un-suspend the account. You may just have to create a new profile and start from scratch then use the pre-paid on it