scroll down to bolded points for a quick rundown if you don't want to read this essay.

Okay so today I had one of the most frustrating eperiences in my life

Back on December 12th I brought my Xbox 360 in to be serviced. It stopped reading discs and I was covered by the PSP (Personal Service Plan) so I figured hey, this shouldnt be too long, my last repair through Microsoft was like 4 days.

Anyhoo I brought the thing in and the girl working the counter told me 4-6 weeks, I figured this was standard Custom Service protocol and that the girl had no idea the real wait, and that I would have my Xbox back within a week or two thanks to Microsoft's speedy servicing of their Xbox's (as I've experienced in the past)

So weeks go by. Weeks and weeks and weeks. I'm at the 5th week (or is it 6th?) and I call into the department for repairs. I get some girl, I don't know what she had for breakfast that morning but she seemed to be passing a bowel movement to me over the phone through her attitude. She told me, "4-6 weeks, we havn't got anything in." and this is before I even explained the situation to her, how long this should take and that well...that it's an xbox even. So I get tired of her game and ask to be transfered to whoever is in charge and can tell me what's going on with my Xbox.

The next guy, let's call him Chris (I think it was Chris) gets me on, and takes down my information. He tells me he's going to review my account and call me back. I don't believe he'll actually call.....but he does. He was very polite in the whole process and told me that unfortunately he has no idea where it is and why it's not back yet BUT after 8 weeks Bestbuy will make a complimentary replacement of the product no questions asked. I asked him how long 8 weeks is, my brother laughed at me in hysterics but I considered this an important question. After 5 minutes of Chris flipping through a calendar he told me the day to go to Bestbuy would be the 6th of February. I asked him again, so I wouldn't show up just for them to send me home or give me some excuse. He ASSURED me the 6th would be the drop dead date for them and for me to be issued a new xbox as part of the PSP.

So the big day comes. I sleep in, get all rested and ready and out I go.

Get to bestbuy, get in line at the Customer Service desk. I wait in line about 15-20 minutes but I am patient, as it'll be worth it in the end since I'll finally be able to go home and see video games in HD. After finally getting to the front, I talk to a man. He is nice but he tells me I now have to go to the Geek Squad counter to get help. Now anger sets in. I go over and wait again. There is no line, but there is a nerdy looking short guy in a blue **** there, ignoring me. I just stand there staring at hime until about 6 minutes later he finally looks at me and takes my papers. He then leaves and I stand around for another 10 minutes. It's not so bad because my brother and I are talking and making jokes about the people who work there....anyway

New guy comes, short fat guy with glasses and he seems so jolly. He tells me I now have to go wait in line at Customer Service to do this for me. Now I'm starting to get really pissed. These people have been jerking me around for over 30 minutes already just to get some help! So I do it though, go and wait in line. When I get there they ask if I have the box....of course I don't. They tell me to process the exchange I need to get tbe box....ugh, thank god I never threw that thing out a year ago. So now we drive home, get the box and cables, come back. I smile and say sure thing, figuring that if I'm nice and compliant with them, then they will just maybe, not jerk me around and give me customer service. I work in retail too and I know if a customer is nice when complaining about something I'll go out of my way for them, but if they are rude then nuts to them.

Get a new girl at the counter after waiting in line again. She nearly lets another person butt in front of us but we made sure that didn't happen. Girl working the counter made a remake about how we "weren't standing in line correctly" :roll: Then everything seems to be going fine, girl makes me sign this paper to cancel the servicing job on the xbox that is already out....we're waitin and.....all hell breaks loose "Oh No! Oh Noooo" in this sassy black voice "Nuh uh" she then tells me it's been 56 days. Not 61 days. She tells me to get the replacement Xbox it has to be 61 days, not 8 weeks. Now I'm giving it to her, telling her how the manager I talked to on the phone weeks ago told me FEBRUARY 6TH and that I would have no issues. It's even in my **** notes. She then comes back and tells me I didn't speak to a manager but just someone working there - so they lied to me. And now I got this fat **** giving me sass about how I need to wait another week. Correct me if I'm wrong but 61 days is 8.7 weeks. This reminds me of that Verizon fiasco about the 0.002 cents and $0.002 and Verizon not living up to their word they quoted. So yeah, this girl wont budge (literally). She is raising her voice to me even though I am not and telling me to come back in a week and they WILL NOT give me my new xbox. Then one says I could just buy a new one now and they will credit me in the 5 days when they can officially put it through the system....sounds good.....then as I'm checking out the girl asks me if I want a PSP....oh **** so I go back to the sassy fat chick and ask her about transfering my PSP over to the new xbox...no dice. She says that since it's a new one my old one is VOID AND NULL and I have to buy a new service plan despite having paid for 2 more years on the damn thing. At this point I just want to get the hell out of there and regroup. I am going back in 5 days to get credited for the new system and I am going to give them hell about transferring my Service Plan.

This is ridiculous though.
First they take way too long to get this back
then they put me on the phone with NOT the manager
and then that guy quoted me 8 weeks and the 6th
then the thing never shows up so I go through all their bureaucratic bull**** all day to get some service only to get attitude, no xbox, and to have them arbitrarily VOID my **** plan in front of me for no real reason.

I am still fuming but next week will be my finest hour.

Anyone else have similar issues with bestbuy?the_mailman

I would love a quieter drive, my jet engine drive is a bit much for my likingnorthface13