It was kind of interesting that, back in the lead up to and during E3 2013, because of how badly Microsoft were shooting themselves in both feet with the restrictive policies and potential DRM of the Xbox One, Sony basically didn't have to do much to garner everyone's favor. They pretty much just had to say "Hey, we're not gonna do that." and they won that particular PR contest. But the policies Sony was sticking to at the time were already the status-quo, so they won by not changing anything at all.
Obviously Microsoft had to step way back from those policies they were proposing. But the reason I bring that up is now, three years later, after the 8th generation is in full swing, Microsoft is actually having to do forward-thinking and consumer-friendly things to gain favor (like the Backwards Compatibility stuff people are mentioning here), while Sony seems to be doing some stuff that is pissing people off.
So we might be seeing a reverse of the situations. Sony's gotten too comfortable with their position, and as companies are so often to do when they gain the upper hand, they start to get greedy. Which isn't necessarily wrong, profit is important. But get too greedy, and well...
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