@kyelo: No, no it hasn't. I own both, and this demonstratably incorrect. It's also not particularly true about PSN, either, but PSN has been brought down slightly more times, as Microsoft does have more robust network security.
@sleepnsurf: Why is your friend playing on the wrong servers? He should be defaulting to the North American ones. Did he set up his network settings wrong?
@solid_snake1461: There's these things called restaurants. They frequently offer both, and let the customers choose which to order. Options are good, and choice is good customer service. Do you not want good customer service? Why do you hate good customer service?
_Silent_Jay_'s comments