They may have helped your ping but you really have a problem somewhere between your computer and router and the cable is normally the issue. My max ping to router is 9ms. Latency that high is a problem in shooters for a lot of reasons but basically it puts you in a disadvantage. Some shooters set limits on actions taken and over 100ms of latency may mean that sometimes you shoot but the server doesn't accept your action so your bullets never register hitting your target. It will also effect movement which will often mean if you dodge out of the way your character doesn't respond as quickly and you probably die more often than needed as a result. Then you get into the problem of it causing stutter, slow download speeds, and failed downloads like you saw yesterday in your second ping test.

Poor latency is tough to solve but start with a Cat 5, 5E, or Cat 6 cable. I hope that is what is causing the problem!

@Realmjumper:

I am not an IT expert but something looks to be unstable in your connection. Your first connection their should be either your router or router/modem and while the first test is fine at less than 1ms test two failed and test three had one result of 125ms. That trend continues throughout the test and it makes me think the problem is not your service provider but somewhere in your computer/cable/router connection.

If you are in windows 10 open up Cortana, if not windows 10 use the "Run" feature, and type in cmd.exe to get to the command prompt.

Then type "ping 192.168.11.1" and it should ping your router. Do this a few times and if you still get a latency over 15ms I would first suggest replacing your network cable or checking it for severe crimps.

My reasoning here is if this is happening between your computer and router the problem must be there somewhere. It could be the computer network integrated card or the router. It could also be software related but that would probably be a virus or something actively hijacking your requests and causing the latency.

Hope that helps!