Today, I went to the gym to use the pool and there was a sign that the pool area would be unavailable starting August 1 for "renovations". Well, the pool is the only thing I use at the gym and I had planned on cancelling my "EFT" (electronic funds transfer) on September 1 -- to give them 2 full weeks to stop the next debit (they come out on the 15th), but since I won't be able to use the pool in August, I decided to just go ahead and request the information today and be done with it.
The exchange with the perky girl at the counter was frustrating and went something like this:
Me: "Hi. I want to cancel the funds transfer and my membership."
Her: "Um, yeah.. can I ask why?"
Me: "I'm moving at the end of the summer and the only thing I use here is the pool and since it won't be available in August, I want to get the paperwork out of the way now."
Her: "You can't cancel your membership until it expires."
Me: "It expired 2 years ago."
Her: "What? Why are you still using the gym?"
Me: "Because you keep taking the money out each month and when it expired, I asked someone here if my funds transfer would stop and she said not until I officially cancelled my membership but the only reasons they would accept for cancelling my membership were relocation or some kind of physical impairment that prevents me from using the gym. So, technically, I've been making payments on a membership that expired but that I couldn't cancel. So, I kept on using it."
Her: "But, it expired."
Me: "Right. But now I'm moving and I can officially cancel it."
Her: "But, it expired. There's nothing to cancel."
Me: "OK. Then, I need to stop the payments."
Her: "You should have done that when the membership expired."
Me: "Right. I tried. But they wouldn't allow it because I wasn't moving or paralyzed from the neck down."
Her: "I don't know what to tell you."
Me: "You tell me how to stop the payments."
Her: "We don't handle that here. You need to call our corporate offices. I think they ask for proof or something."
Me: "OK. What's the number for the corporate office?"
Her: "I think it's in the phone book."
Me: "Right. I toss those things out. How about you write it down for me?"
Her: "I don't know the number."
Me: "Could you look for it? Maybe ask someone?"
Her: "Oh. Hang on."
I wait while she thumbs through bunches of paper on the desk. Eventually she calls someone named "PJ" and explains my situation badly and then tells this PJ, "Oh, really? I didn't know that."
Her: "Ma'am, corporate doesn't handle those issues."
Me: "OK, who does?"
Her: "She didn't say."
Me: "Could you call her back?"
Her: "I'll let you talk to her."
Me: "No, really. I don't have the time to explain this again."
Her: "Oh, hang on. Let me ask someone here."
She goes to the back of the gym and talks to some other girl. They both return to me.
Her#2: "I understand you've been using the gym eventhough your membership was expired?"
Me: (snorting with"I can't believe this sh*t"laughter) "Which you were charging me for every month."
Her#2: "You should have cancelled the payments."
Me: "OK, ya know. I don't have time for this. Can I just have the phone number for the place I call to stop the payments?"
Her#2: "Are you sure you don't want to just renew your membership?"
Me: "I'm moving. Out of state."
Her#2: "We have agreements with gyms all over the country."
Me: "I'm moving out of the country." (lying, of course)
Her#2: "Really? How exciting! Where are you moving to?"
Me: "I can't tell you. It's a secret mission."
Both girls eyes get wide.
Her#2: "Well, um... just call this number and ask for Nicole and she'll take care of everything. She'll want some sort of proof that you are moving. If you can't prove you're moving, you'll probably have to renew your membership if you want to use the gym."
Me: "I don't. Honestly, after today, I hope I never see this place again."
Both girls just shrugged and I took the slip of paper with a phone number on it and left.
I was frustrated. I have no patience for dumb people. I really don't. I came home and called my bank to see if they could just stop the payment for me and they said I'd have to pay $30 each time I want to stop it. The membership charge is $16.00.
Now, I have to wait until Monday and call "Nicole". I really hope she's smarter that the twits at my gym.
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